Solid Rock Consulting

STOP running your WFM operation in reactive mode.
This Black Friday is the ONLY time you’ll get SRC courses and training at 50% OFF so you can finally build a team that performs at a higher level.

SWIPE to see the exclusive deals designed to help you create a real WFM foundation that drives your business forward.

Get the WFM Fundamentals Bundle (4 courses for just $600 — save $650) and the Workforce Strategic Planning LIVE class with Juanita Coley for only $999. All individual courses—from Data Management to Intraday Management—are also 50% OFF.

Strong WFM fuels better CX, stronger EX, and higher profitability. Invest in systems that pay off all year long.

The deadline is real — these deals disappear SOON.

➡️ UNLOCK YOUR BLACK FRIDAY SAVINGS NOW: thewfmpeople.com/black-friday-2025

#WorkforceManagementStrategicPlanning #workforcemanagement #forecasting #scheduling #intradaymanagement

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4 weeks ago | [YT] | 0

Solid Rock Consulting

We’re going live at 1:00 PM EST for a tactical breakdown of Verint campaign setup and calendar tools—led by Juanita Coley and a Tangee Edmonsont. If you're still struggling with schedule chaos in a multi-skill environment, this session is for you.



🔗 Save your seat before we kick off → solidrockco.net/verint-lunch-and-learn/



#VerintWFM #CampaignSetup #JuanitaColey #WFMExperts #ContactCenterStrategy #SmarterScheduling #WFMLeadership

4 months ago | [YT] | 0

Solid Rock Consulting

This is your final reminder! Catch Juanita Coley tomorrow for a hands-on Verint walkthrough on campaign and calendar tools.📅 August 20 | 1:00 PM EST🔗



Register before seats run out → solidrockco.net/verint-lunch-and-learn/



#VerintFix #JuanitaColey #WFMSimplified #WFMEvent

4 months ago | [YT] | 0

Solid Rock Consulting

WFM strategy is all about action, not just ideas. On August 20, 1:00PM, join Juanita Coley and special guest Tangee Edmonson from Altafiber as they share real-world solutions for mastering Verint campaign setups and calendar tools.



Get ready for practical tips straight from the frontlines to tackle your toughest WFM challenges.

🎯 Don’t miss expert insights you can apply now

📅 Register Today → solidrockco.net/verint-lunch-and-learn/

4 months ago | [YT] | 0

Solid Rock Consulting

Multi-skill WFM doesn’t have to be a headache. Join us August 20 for expert guidance from Juanita Coley.



✅ Register now → solidrockco.net/verint-lunch-and-learn/



#CampaignSetup #WorkforcePlanning #VerintLunchAndLearn #SolidRockConsulting

4 months ago | [YT] | 1

Solid Rock Consulting

📊 Forecasting is only half the battle.Are you staffed to meet demand?



Join Juanita Coley and guest expert Ric Kosiba, Ph.D. for Capacity Planning 101 — a tactical webinar built to help you turn your forecast into a data-backed hiring plan.



🧠 Learn how to:✔️ Model real-world headcount✔️ Factor in shrinkage and growth✔️ Align with leadership

📅 August 6, 2025🕐 1:00 PM EST


🔗 Register now and plan smarter → solidrockco.net/capacity-planning-101/



#CapacityPlanning101 #WFMExperts #JuanitaColey #RicKosiba #WorkforceStrategy #ForecastingToStaffing #SolidRockConsulting

4 months ago | [YT] | 0

Solid Rock Consulting

You don’t need more guesses. You need a plan.



Capacity Planning 101 will show you how to transform your forecast into real-world staffing confidence. 🧠

Learn from one of the industry’s best—Juanita Coley—as she guides you through the models, metrics, and mindset of proactive WFM.



📅 August 6 | 1:00 PM EST✅ Secure your seat → solidrockco.net/capacity-planning-101/



#CapacityPlanning101 #JuanitaColey #WFMExperts #WorkforceStrategy #SolidRockConsulting #ContactCenterLeadership #ForecastToStaffing #OperationsPlanning #SmartWFM

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4 months ago | [YT] | 0

Solid Rock Consulting

You are invited to join our upcoming Verint Tactical Tips webinar — a powerful session packed with expert strategies to enhance your workforce management. Whether you're new to Verint or a seasoned pro, you'll walk away with practical, tactical insights to apply immediately.



Spots are limited — register today and take your Verint game to the next level!

📅 Date & Time: July 23, 2025 at 1:00 PM EST
🔗 Register Now: solidrockco.net/verint-lunch-learn/



Register in advance for the upcoming events for FREE!
👉 👉 👉 solidrockco.net/events/ 👈 👈 👈



#VerintOrgManagement #WFMManagers #ContactCenterOps #VerintBestPractices #CallCenterLeadership #wfmstrategy #solidrockconsulting #OrgStructureFix #workforceoptimization #verinttraining

5 months ago | [YT] | 1

Solid Rock Consulting

You are invited to join our upcoming Verint Tactical Tips webinar — a powerful session packed with expert strategies to enhance your workforce management. Whether you're new to Verint or a seasoned pro, you'll walk away with practical, tactical insights to apply immediately.



Spots are limited — register today and take your Verint game to the next level!

📅 Date & Time: July 23, 2025 at 1:00 PM EST
🔗 Register Now: solidrockco.net/verint-lunch-learn/



Register in advance for the upcoming events for FREE!
👉 👉 👉 solidrockco.net/events/ 👈 👈 👈



#VerintOrgManagement #WFMManagers #ContactCenterOps #VerintBestPractices #CallCenterLeadership #wfmstrategy #solidrockconsulting #OrgStructureFix #workforceoptimization #verinttraining

5 months ago | [YT] | 1

Solid Rock Consulting

Let’s be honest, when your WFM system is confusing or misconfigured, people stop using it.


You invested in a powerhouse tool… and somehow still ended up back in Excel.


Not because Verint can’t handle it, but because no one ever showed you how to make it fit your team.

This Lunch & Learn is your moment to reset.


No tech-speak. No selling. Just real fixes for real WFM pain.

🗓 Date: July 23, 2025
⏰ Time: 1:00 PM EST
📍 Location: Virtual



Let’s stop duct-taping your ops together.


Lunch with us and finally make Verint make sense.
👉 lnkd.in/eGQzpd-7



That’s all… That’s the post!


Thee Contact Center Whisperer
That WFM Girl

5 months ago | [YT] | 2