Accelerate Your WFM Impact!

What is WFM and How Do I build from scratch?

1 day left until we dive into Building WFM Programs and Healthy Cultures

You NEXT LEVEL is going to come from exploring the GAP!

Got Verint? Let's Talk: Meet the BOTs Forecast Freddy

You Don't Have a Service Level Problem You Have A Supply and Demand

You Don't Have a Service Level Problem You Have A Supply and Demand

Customer Experience vs Technology Infrastructure They are NOT the same!

4 Reasons You Struggle With Advancing Your Career

Soooo Yea I Did a Thing Today!!

Customers won’t accept confusion why do we expect employees to? 🤦‍♀️

Demos On Demand featuring CommunityWFM

3 Critical AI Mistakes.... STOP DOING THIS!!!

What your WFM Team wish they could say.... #SkillManagement

Got Verint? Let's Talk: Meet the BOTs EDI

Implementation Vs Adoption vs Optimization: Why You're Not Getting ROI

Why HR should be all in the WFM teams business and vice versus!

Demos On Demand featuring Ring Central

For those new here...

AI Responsibly!

Good Morninggggggg!!!!! Listen let's talk about this real quick!

What the heck is going on.... #WFM, #HRIS, #ERP tools are NOT the same!

Got Verint? Let's Talk: Getting The Most Out Of Your Verint Platform

Demos On Demand featuring SmartAction

Demos On Demand featuring Verint

Demos On Demand featuring Cinareo

SBBT EP 1

Demos On Demand featuring Playvox

Demos on Demand Featuring Sestek

Demos On Demand featuring Calabrio

Demos On Demand featuring 8x8

Let's get into SRC's October Newsletter Highlight Video

Navigating The Shift w/ Jasmine Motupalli | CCC S6E9

Luxury Brands Unveiled w/ Shantae Williams | CCC S6E8

CX to CEO w/ Porter Marshall | CCC S6E7

Elevating EX For Organizational Growth w/ Chris Mccormack | CCC S6E6

Real Talk From Contact Center Visionaries w/ Jeremy Hyde | CCC S6E5

Harnessing CX & EX For Growth w/ Gillian Singer | CCC S6E4

CX & EX Strategies That Drive Results w/ Sean Ilenrey | CCC S6E3

Unraveling The Power of CX & EX w/ Tiffany Harris | CCC S6E2

CX & EX Insights For Business Leaders w/ Nate Brown | Call Center Chronicles EP 23

Keynote Live Juanita Coley The path to EXceptional CX Summit

Ground-Up: Why Ex Matters More Than You Think w/Angela Black | EP 24

Ground-Up: Deployment In Contact Centers Matter w/Jim Payne | EP 25

Ground-Up: Don't Underestimate Taking Risk w/Dan O'Connell | EP 26

Ground-Up: Title or Pay w/ Nick Glimsdahl | Call Center Chronicles EP 27

Ground-Up: Let’s Talk “AI” w/ John Finch | Call Center Chronicles S5E2

Ground-Up: Stay Curious | Christine Baldwin of NICE | Call Center Chronicles S5E1

Future Of Work Continues w/ Hui Wu-Curtis | S4-E9

Future Of Work Continues w/ Rose LeJiste | S4-E8

Future Of Work Continues w/ VERINT | S4-E7

Future Of Work Continues w/ Sean Ilenrey | S4-E6

Future Of Work Continues w/ Ash Hallett | S4-E5

Future Of Work Continues w/ Laura Basset | S4-E4

....

It's High Time We Started w/ Nikolaas Bellens | Call Center Chronicles S2E10

EX vs CX w/ Tatiana Morrell | Call Center Chronicles EP 22

The Tech vs The Discipline w/ Emma Skygebjerg | Call Center Chronicles EP 21

Customer Experience As A Service w/ Laurent Philonenko | Call Center Chronicles EP 20

Digital Marketing Journey feat. Yushau Sodiq of Verint | Call Center Chronicles EP 19