Solid Rock Consulting
Hey there! 👋 I’m Juanita Coley, the "Contact Center Whisperer" and CEO and Founder of Solid Rock Consulting. I help businesses turn contact center chaos into efficiency—without burnout.
But here’s the kicker…
Even if you don’t run a contact center, you probably operate like one! Any business juggling customer interactions, schedules, and teams is already in Workforce Management (WFM)—you just might not know it yet!
This channel helps leaders like you:
✅ Make smarter, data-driven decisions
✅ Use AI & automation to boost efficiency
✅ Balance Customer Experience (CX) & Employee Experience (EX)
✅ Ditch outdated WFM strategies for future-ready solutions
Let’s simplify WFM and make it work for you!
Need some game-changing resources? Grab them here:
FREE WFM Resources src-resources.com
WFM Go Beyond wfmgobeyond.com
WFM Go Beyond Challenge wfmgobeyondscore.com
Learn more about Solid Rock Consulting solidrockco.net
🔔 Subscribe now and start transforming your workforce!
Shared 2 months ago
73 views
Shared 3 months ago
70 views
Shared 3 months ago
32 views
Shared 4 months ago
46 views
Shared 4 months ago
83 views
Shared 5 months ago
93 views
Shared 5 months ago
51 views
Shared 5 months ago
252 views
Shared 5 months ago
58 views
Shared 5 months ago
43 views
Shared 6 months ago
118 views
Shared 6 months ago
12 views
Shared 6 months ago
34 views
Shared 6 months ago
12 views
Shared 6 months ago
57 views
Shared 6 months ago
28 views
Shared 6 months ago
11 views
Shared 6 months ago
134 views
Shared 6 months ago
29 views
Shared 6 months ago
43 views
Shared 6 months ago
40 views
Shared 7 months ago
201 views
Shared 7 months ago
201 views
Shared 7 months ago
13 views
Shared 7 months ago
45 views
Shared 7 months ago
48 views
Shared 7 months ago
80 views
Shared 8 months ago
137 views
Shared 8 months ago
30 views
Shared 8 months ago
113 views
Shared 8 months ago
278 views
Shared 8 months ago
467 views
Shared 8 months ago
315 views
Shared 8 months ago
155 views
Shared 8 months ago
26 views
Shared 8 months ago
117 views
Shared 9 months ago
461 views
Shared 9 months ago
100 views
Shared 9 months ago
27 views
Shared 9 months ago
71 views
Shared 9 months ago
42 views
Shared 9 months ago
19 views
Shared 9 months ago
169 views
Shared 9 months ago
1.1K views
Shared 9 months ago
124 views
Shared 9 months ago
28 views
How Will You Optimize Your Schedules With These 3 Alternative Shift Models lWFM Tipsy Thursday EP 82
Shared 9 months ago
476 views
Shared 9 months ago
58 views
Shared 9 months ago
90 views
Shared 10 months ago
61 views
Shared 10 months ago
97 views
Shared 10 months ago
45 views
Shared 10 months ago
161 views
Shared 10 months ago
52 views
Shared 10 months ago
56 views
Shared 10 months ago
468 views