Solid Rock Consulting

Drum Rollllllllll 🚨 It's OFFICIAL — the waitlist is now OPEN!

If you've been trying to build a stronger workforce strategy but didn't know where to start… this is it.

The Workforce Management Fundamentals Self-Paced Course is coming, and we're covering the real backbone of operations:



📊 Data Management
📈 Forecasting
📆 Scheduling
📍 Intraday



Whether you're new to WFM or leading a team—this course breaks it all down in a way that actually makes sense.

✨ No more guessing. No more gaps. Just the essentials done right.



📥 Join the waitlist now and be the first to know when enrollment opens:
👉 lnkd.in/e9NsFcKz



That's all….That's the post!


Thee Contact Center Whisperer
That WFM Girl

#WFMGoBeyond #leadership #employees #engagement #business #work #people #performance #management #productivity #WorkforceManagement #JuanitaColey hashtag#WFMGoBeyondScore #employeecommunication #workplace #workforcemanagement #employeeexperience #customerexperience

14 hours ago | [YT] | 0

Solid Rock Consulting

What's the Real Cost of Bad Workforce Management? (Hint: It's Not Just Money) 💰

Poor Workforce Management planning doesn't just drain budgets—it creates:
❌ Frustrated employees who leave for better work environments
❌ Overworked staff that struggle with burnout
❌ Inconsistent service that damages customer trust

💡 WFM: Go Beyond gives you the tools to fix these problems before they cost you even more.

📖 Want to take control of your workforce? Get your copy today!
👉 www.wfmgobeyond.com

That's all….That's the post!
Thee Contact Center Whisperer
That WFM Girl

#WFM #WorkforceManagement #Leadership #BusinessStrategy #FutureOfWork #WFMGoBeyond #employees hashtag#engagement #business #work #people #performance hashtag#management #JuanitaColey #WFMGoBeyondScore #workplace

1 day ago | [YT] | 0

Solid Rock Consulting

Heads up! If you're rushing into AI without a solid Workforce Management plan, you're heading for trouble! 🛑✋

The truth is, AI is not just a plug-and-play solution—it's a significant part of your TEAM that requires careful integration. 🤖💼

Don't just add AI for the sake of it. Ensure your operations are ready to handle this powerful technology effectively!

I'm not just here to promote AI technologies—though I can if it's the right move for you. I'm here to ensure you are FULLY prepared for what's to come in this rapidly evolving tech landscape. 🌐🔧

📢 I'll keep shouting this because it matters—YOUR success matters!

Want the full story? Read full article here
👉 lnkd.in/eT3AmrYh

That's all… That's the post!
Thee Contact Center Whisperer
That WFM Girl

#WFMGoBeyond #leadership #employees #engagement #business #work hashtag#people #performance #management #productivity #WorkforceManagement #JuanitaColey #WFMGoBeyondScore #employeecommunication #workplace #workforcemanagement #CRM

2 days ago | [YT] | 0

Solid Rock Consulting

Heads up! If you're rushing into AI without a solid Workforce Management plan, you're heading for trouble! 🛑✋

The truth is, AI is not just a plug-and-play solution—it's a significant part of your TEAM that requires careful integration. 🤖💼

Don't just add AI for the sake of it. Ensure your operations are ready to handle this powerful technology effectively!

I'm not just here to promote AI technologies—though I can if it's the right move for you. I'm here to ensure you are FULLY prepared for what's to come in this rapidly evolving tech landscape. 🌐🔧

📢 I'll keep shouting this because it matters—YOUR success matters!

Want the full story? Read full article here
👉 lnkd.in/eT3AmrYh

That's all… That's the post!
Thee Contact Center Whisperer
That WFM Girl


#WFMGoBeyond #leadership #employees #engagement #business #work hashtag#people #performance #management #productivity #WorkforceManagement #JuanitaColey #WFMGoBeyondScore #employeecommunication #workplace #workforcemanagement #CRM

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3 days ago | [YT] | 0

Solid Rock Consulting

🚨 Are You Flying Blind or Staffing with Confidence?

If your staffing strategy feels more like guesswork than precision—you're not alone.
Reactive mode. Spreadsheets. Constant firefighting. Sound familiar?

❌ Overstaffing just to be "safe"
❌ Missed SLAs from stretched teams
❌ Burned-out agents and frustrated customers

It's time to get real visibility into your workforce readiness.
Take the Staffing Confidence Scorecard —a 2-minute checkup built for CX & Ops leaders scaling fast.

✅ Know where your risks are hiding
✅ Understand if your team is set to grow—or already stretched too thin
✅ Get clear next steps to course correct

📊 Take our staffing assessment today and future-proof your workforce strategy.
👉 lnkd.in/epUPPd2b

That's all….That's the post!
Thee Contact Center Whisperer
That WFM Girl

#WFMGoBeyond #leadership #employees #engagement #business #work #people #performance #management #productivity #WorkforceManagement #JuanitaColey #WFMGoBeyondScore #employeecommunication #workplace #workforcemanagement

4 days ago | [YT] | 0

Solid Rock Consulting

Mark your calendars — we're hitting the road in 2025!

Next up is SWPP in TN, then we hop over to London, and Canada. Just a whole line up of amazing trips. I hope to see you on the road, catch me if you can!

If I'm in your area or at an event where you are.
Let's connect: lnkd.in/dFt_xgY4

That's all….That's the post!
Thee Contact Center Whisperer
That WFM Girl

#WFM #WorkforceManagement #Leadership #BusinessStrategy #FutureOfWork #WFMGoBeyond #employees #engagement #business hashtag#work hashtag#people #performance #management #JuanitaColey #WFMGoBeyondScore #workplace

5 days ago | [YT] | 0

Solid Rock Consulting

🚨 Bad Staffing Decisions Are Like Finding Blue Rubber in Your Nuggets 🚨



Just like a product recall can damage a brand, poor workforce planning can break your business.



❌ Wrong staffing mix? Leads to inefficiencies.
❌ Poor scheduling? Creates customer frustration.
❌ No workforce strategy? A recipe for disaster.



Don't wait for a crisis to fix what's broken!


Take our FREE Workforce Assessment today and ensure your team is set up for success. ✅


👉 www.wfmgobeyondscore.com



That's all… That's the post!


Thee Contact Center Whisperer
That WFM Girl


#WFMGoBeyond #leadership #employees #engagement #business #work #people #performance #management #productivity #WorkforceManagement #JuanitaColey #WFMGoBeyondScore #employeecommunication #workplace #workforcemanagement #CRM

1 week ago | [YT] | 0

Solid Rock Consulting

❌ Inaccurate forecasts. Agent burnout. Missed SLAs.


✅ A workforce management tool that keeps everything running smoothly.

Which WFM system would you rather have?



When your scheduling, forecasting, and real-time tracking don't align, your team struggles to keep up. The result? Overworked agents, inefficient staffing, and service levels that fall short.



📊 Upgrade your WFM strategy. Discover how Workforce Management can transform your operations today!

Take our assessment at….


👉 www.wfmgobeyondscore.com



That's all… That's the post!


Thee Contact Center Whisperer
That WFM Girl



#WFMGoBeyond #leadership #employees #engagement #business #work #people #performance #management #productivity #WorkforceManagement #JuanitaColey #WFMGoBeyondScore #employeecommunication #workplace #workforcemanagement #CRM

1 week ago | [YT] | 2

Solid Rock Consulting

🚨 Your Systems Aren't Broken. They're Just Not Aligned.



Your workforce operations rely on multiple tools—scheduling, forecasting, and performance tracking—but when they don't work together, inefficiencies take over. Employees get overwhelmed, productivity drops, and customers feel the impact.



Disconnected processes slow growth.


The fix? A seamless WFM strategy that drives efficiency and business success.



📖 Get the ultimate guide to mastering Workforce Management WFM. Grab your copy of WFM Go Beyond today!
👉 www.wfmgobeyond.com



#WFMGoBeyond #leadership #employees #engagement #business #work #people #performance #management #productivity #WorkforceManagement #JuanitaColey #WFMGoBeyondScore #employeecommunication #workplace #workforcemanagement #CRM



That's all… That's the post!


Thee Contact Center Whisperer
That WFM Girl

1 week ago | [YT] | 1

Solid Rock Consulting

💡 The Key to a Thriving Workforce Program? Strong Internal Champions.




Every successful workforce management strategy has one thing in common—advocacy from within. From HR to procurement to leadership, having the right people pushing for alignment and success is the game-changer.



Without strong champions, progress stalls. So, to WFM leaders, keep driving the change. And to providers, do everything you can to elevate your clients and their workforce goals.



💪 Let's build stronger, more effective workforce strategies together.

Download Your Workforce Management Retention Checklist!


👉 lnkd.in/egnAcHWw



That's all… That's the post!


Thee Contact Center Whisperer
That WFM Girl




#WFMGoBeyond #leadership #employees #engagement #business #work #people #performance #management #productivity #WorkforceManagement #JuanitaColey #WFMGoBeyondScore #employeecommunication #workplace #workforcemanagement #CRM

2 weeks ago | [YT] | 2