Solid Rock Consulting

How To Master Workforce Management l WFM Tipsy Thursday EP 66

How Solid Rock Consulting Empowers Leaders with Scalable WFM Solutions

Workforce Management Secrets: Why Adherence & Conformance Matter l WFM Tipsy Thursday EP 47

The Ultimate Guide To Improving Your Customer Experience in 2025 | WFM Tipsy Thursday EP 67

WFM Tipsy Thursday | Scheduling Best Practices in a 24/7 Call Center

What Is Erlang And How Is It Used For Call Centers? l WFM Tipsy Thursday EP 60

WFM Tipsy Thursday | What is the role of Forecasting?

WFM Is Broken: What Business Leaders Must Know Before Their Next Tech Investment

How To Identify and Prevent Data Descripancy l WFM Tipsy Thursday EP 75

The Ultimate Guide to Call Center Performance Metrics l WFM Tipsy Thursday EP 35

How AI And Cloud Migrations Are Transforming WFM And Your Career l WFM Tipsy Thursday EP 52

Interviewing Michelle Cirocco of Televerde Foundation | The Future Of Work | Episode 2

Celebrating 12 Years Anniversary Solid Rock Consulting

CCC - Introduction & Welcome l EP 01

$5K vs $35K Software What Smart Businesses Actually Choose l Juanita Coley

What Is Real-Time Adherence l WFM Tipsy Thursday EP 103

What Happens When You Get Workforce Management Wrong

Be Our Guest At The Verint Tactical Tips Webinar

Save Your Seat! Verint Insights to Optimize WFM

Why Hackers Love Small Businesses And How to Stop Them l Juanita Coley #RealTalk #WorkforceSecurity

Juanita Coley give 3 Tips on "How To Get More Women Involved In Technology"

Join Us for Verint Tactical Tips to Power Up Your Workforce

How Solid Rock’s IT Training Transformed Our Team - Tangee Edmonson Testimonial

What is First Call Resolution FCR - The Impact of FCR on Customer Loyalty and Satisfaction

Reserve Your Spot Master Workforce Management with Verint

Workforce Management Is Failing #solidrockconsulting #customerexperience #workforcemanagement

Don’t Miss Out Webinar On Verint Tips That Make a Difference

Forecasting Is Only Half The Equation Do You Know What To Do With The Data #workforcemanagement

Sales Funnels vs Customer Experience (CX) | Client Journey Still Needs Positive Human Interactions

How Workforce Management Boosts Employee & Customer Satisfaction! #solidrockconsulting #shorts #src

Precision in language is the cornerstone of business success!

Call Center Chronicles | Women in Tech: Randi Jaro's Inspiring Tech Journey EP 28

Meet the Queen of Contact Centers: Who is Juanita Coley? #ContactCenter #wfmstrategy

Ever seen a company throw WFM solutions into the mix without a plan?

Including Workforce Management