Solid Rock Consulting

Women In Tech Table Talk w/ Five9 | The Future Of Work | Episode 1

What Is Erlang And How Is It Used For Call Centers? l WFM Tipsy Thursday EP 60

WFM Tipsy Thursday | What is the role of Forecasting?

CCC - Introduction & Welcome l EP 01

How Solid Rock Consulting Empowers Leaders with Scalable WFM Solutions

Workforce Management Secrets: Why Adherence & Conformance Matter l WFM Tipsy Thursday EP 47

@Talkdesk Booth Tour @EnterpriseConnectEvents

How To Master Workforce Management l WFM Tipsy Thursday EP 66

What Is Real-Time Adherence l WFM Tipsy Thursday EP 103

How To Identify and Prevent Data Descripancy l WFM Tipsy Thursday EP 75

Sales Funnels vs Customer Experience (CX) | Client Journey Still Needs Positive Human Interactions

Call Center Chronicles | Women in Tech: Randi Jaro's Inspiring Tech Journey EP 28

Juanita Coley give 3 Tips on "How To Get More Women Involved In Technology"

How Solid Rock’s IT Training Transformed Our Team - Tangee Edmonson Testimonial

WFM Tipsy Thursday | Scheduling Best Practices in a 24/7 Call Center

Juanita Coley speaking at 8% Nation Conference Road Show Tour Stop In Atlanta

How AI And Cloud Migrations Are Transforming WFM And Your Career l WFM Tipsy Thursday EP 52

2025 ZKast #153 - What's New In CX Episode 7 with Juanita Coley - WebexOne, Zoomtopia, and Five9

The Ultimate Guide to Call Center Performance Metrics l WFM Tipsy Thursday EP 35