Where AI Is Actually Driving Cost Savings in Contact Centers

Stop This Cash Flow MISTAKE Before You Go Bankrupt

How Misunderstanding Headcount And FTE Drives Call Center Attrition l WFM Tipsy Thursday Ep 106

How Cisco Is Transforming Customer Experience with AI & Connected Intelligence | WebexOne 2025

The Future of Contact Centers: AI, Efficiency & Impact 🚀 | WebexOne 2025

How Bad Scheduling Leads to Call Center Mandatory Overtime l Tipsy Thursday EP 105

Why Workforce Management Has Everything to Do With Irate Customers l WFM Tipsy Thursday EP 104

What Is Real-Time Adherence l WFM Tipsy Thursday EP 103

What Workforce Management Is Really Capable Of l Tipsy Thursdays EP 102

What Is CCaaS (Contact Center as a Service) Through Workforce Management l Tipsy Thursdays EP 101

WFM Forecasting Is a Leadership Skill Confidence, Clarity, and Impact l Tipsy Thursday EP 100

Why Workforce Management Leaders Still Struggle With Data Clarity l Tipsy Thursdays EP 99

Why Your Workforce Data is Failing And How Verint Fixes It l WFM Tipsy Thursdays EP 98

How Ergo Travel Uses AI to Empower Agents, Not To Replace Them l CCW UK TOUR 2025

Agent AI: How Smart Companies Are Building the Workforce of Tomorrow! l Tipsy Thursday EP 97

AI Changed Everything at Rail Europe l CCW UK TOUR 2025

Empathy Is the Competitive Edge AI Can’t Copy l CCW UK TOUR 2025

Why Poor WFM is Crushing Your Employees And Driving Away Customers l Tipsy Thursday EP 96

Stop Agent Burnout & Build Stronger Teams with AI Insights! l CCW UK TOUR 2025

How to Build Your FUTURE-PROOF CX Team (No Hiring Needed!) l CCW UK TOUR 2025

The Hidden Reason Your AI Isn't Delivering The Way You Want It To Be! l CCW UK TOUR 2025

Master WFM Staffing And AI for REAL Contact Center Results l CX Tour Vegas With Omni Interactions

Optimize Your Workforce Management: FREE Blueprint to Enhanced CX, EX & ROI l Tipsy Thursday EP 95

The TOP 5 SECRET FORMULA To Capacity And Long Range Planning l CRMXCHANGE WEBINAR With Juanita Coley

The SECRET To Great Forecasting In 2025 For WFM Leaders l Tipsy Thursday EP 94

Workforce Management Has Changed Forever With AI — New Rules of Staffing l CX Tour Omni Interactions

How Verint Schedule Overtime Reduces Attrition by 25% l WFM Tipsy Thursday EP 93

You Won’t Believe What These CX Leaders Shared l CCW UK Tour 2025

How to Align Workforce Tactics With Business Goals l Tipsy Thursday EP 92

Smart Ops Are Rebuilding The Workforce With AI l Tipsy Thursday EP 91 mp4

Why AHT Spikes with AI—and What WFM Must Do About It l Tipsy Thursday EP 90

This Is How AI Will Reshape WFM Forever

WFM Leaders: How Verint TimeFlex Transformed Attrition Strategy l Tipsy Thursday EP 89

How WFM Leaders Scale Smarter with Five9 l Juanita Coley

You Must Create Opportunities! This Is the Secret to Career Ownership l Juanita Coley

How To Design A WFM Strategy That Prepares You for AI, CX And Profit | WFM Tipsy Thursday Ep 88

How to Mass Schedule Overtime For Multiple Agents In 3 Easy Steps With Verint

Become a Strategic WFM Real Time Analyst and Transform Your CX l Tipsy Thursday EP 87

How Five9 is Rewriting Customer Experience with People + AI

How Solid Rock Consulting Empowers Leaders with Scalable WFM Solutions

Why Your Workforce Data Is Failing You – WFM Leaders Miss This One Metric l WFM Tipsy Thursday EP 86

Verint Effective Dates Tutorial (Avoid These Mistakes) l Workforce Management Tool

Your Forecast Wasn’t the Problem… Your Intraday Management Is! l WFM Tipsy Thursday EP 85

Why Extreme Ownership Separates Leaders from Followers l Juanita Coley

Five9 is Reshaping Workforce Management – What it Means for Women in Tech

How to Protect Your Business from Cyberattacks with Log Me In (LogMeIn)

Stay Curious. You Find A Problem And You Be The Solution! l Juanita Coley

How RTA Prevent Chaos in Customer Support Teams! l WFM Tipsy Thursday EP 84

How RingCentral is Transforming Customer Experience with AI Receptionist l Enterprise Connect 2025

FTE And Headcount Strategies To Optimize Before Scaling Your Workforce l WFM Tipsy Thursday Ep 83

How to Implement AI in Your Customer Experience Strategy the Right Way l Juanita Coley

How Will You Optimize Your Schedules With These 3 Alternative Shift Models lWFM Tipsy Thursday EP 82

The 3 Biggest Reasons Employees Struggle to Deliver Great Customer Experience l Juanita Coley

The Difference Between WFM, WEM & WFO—Why It Matters for Your Business l Juanita Coley

Why Workforce Management Should Be Everyone’s Business l Juanita Coley

5 Easy Strategies To STOP Overstaffing and Understaffing l WFM Tipsy Thursday EP 81

Why Workforce Management Must Have a Seat at the Customer Experience (CX) Table l Juanita Coley

How Workforce Management WFM Impacts Employee Experience l Juanita Coley

The Evolution of Workforce Management & What’s Next for WFM l Juanita Coley

How to Get Executive Leadership to Buy Into Your WFM Initiatives l Juanita Coley