Solid Rock Consulting
Hey there! 👋 I’m Juanita Coley, the "Contact Center Whisperer" and CEO and Founder of Solid Rock Consulting. I help businesses turn contact center chaos into efficiency—without burnout.
But here’s the kicker…
Even if you don’t run a contact center, you probably operate like one! Any business juggling customer interactions, schedules, and teams is already in Workforce Management (WFM)—you just might not know it yet!
This channel helps leaders like you:
✅ Make smarter, data-driven decisions
✅ Use AI & automation to boost efficiency
✅ Balance Customer Experience (CX) & Employee Experience (EX)
✅ Ditch outdated WFM strategies for future-ready solutions
Let’s simplify WFM and make it work for you!
Need some game-changing resources? Grab them here:
FREE WFM Resources src-resources.com
WFM Go Beyond wfmgobeyond.com
WFM Go Beyond Challenge wfmgobeyondscore.com
Learn more about Solid Rock Consulting solidrockco.net
🔔 Subscribe now and start transforming your workforce!
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How Will You Optimize Your Schedules With These 3 Alternative Shift Models lWFM Tipsy Thursday EP 82
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