From Agents to Analysts: How AI Is Reshaping CX Teams Right Now | WFM Tipsy Thursdays Ep. 107

You Don't Want to Ask a Question You Don't Want Answered | AI & Contact Centers | Ep. 106

Is AI Redefining the Human Touch? The WFM Balancing Act l WFM Tipsy Thursday EP 105

May 23, 2026

Where AI Is Actually Driving Cost Savings in Contact Centers

Stop This Cash Flow MISTAKE Before You Go Bankrupt

How Misunderstanding Headcount And FTE Drives Call Center Attrition l WFM Tipsy Thursday Ep 106

How Cisco Is Transforming Customer Experience with AI & Connected Intelligence | WebexOne 2025

The Future of Contact Centers: AI, Efficiency & Impact 🚀 | WebexOne 2025

How Bad Scheduling Leads to Call Center Mandatory Overtime l Tipsy Thursday EP 105

Why Workforce Management Has Everything to Do With Irate Customers l WFM Tipsy Thursday EP 104

What Is Real-Time Adherence l WFM Tipsy Thursday EP 103

What Workforce Management Is Really Capable Of l Tipsy Thursdays EP 102

What Is CCaaS (Contact Center as a Service) Through Workforce Management l Tipsy Thursdays EP 101

WFM Forecasting Is a Leadership Skill Confidence, Clarity, and Impact l Tipsy Thursday EP 100

Why Workforce Management Leaders Still Struggle With Data Clarity l Tipsy Thursdays EP 99

Why Your Workforce Data is Failing And How Verint Fixes It l WFM Tipsy Thursdays EP 98

How Ergo Travel Uses AI to Empower Agents, Not To Replace Them l CCW UK TOUR 2025

Agent AI: How Smart Companies Are Building the Workforce of Tomorrow! l Tipsy Thursday EP 97

AI Changed Everything at Rail Europe l CCW UK TOUR 2025

Empathy Is the Competitive Edge AI Can’t Copy l CCW UK TOUR 2025

Why Poor WFM is Crushing Your Employees And Driving Away Customers l Tipsy Thursday EP 96

Stop Agent Burnout & Build Stronger Teams with AI Insights! l CCW UK TOUR 2025

How to Build Your FUTURE-PROOF CX Team (No Hiring Needed!) l CCW UK TOUR 2025

The Hidden Reason Your AI Isn't Delivering The Way You Want It To Be! l CCW UK TOUR 2025

Master WFM Staffing And AI for REAL Contact Center Results l CX Tour Vegas With Omni Interactions

Optimize Your Workforce Management: FREE Blueprint to Enhanced CX, EX & ROI l Tipsy Thursday EP 95

The TOP 5 SECRET FORMULA To Capacity And Long Range Planning l CRMXCHANGE WEBINAR With Juanita Coley

The SECRET To Great Forecasting In 2025 For WFM Leaders l Tipsy Thursday EP 94

Workforce Management Has Changed Forever With AI — New Rules of Staffing l CX Tour Omni Interactions

How Verint Schedule Overtime Reduces Attrition by 25% l WFM Tipsy Thursday EP 93

You Won’t Believe What These CX Leaders Shared l CCW UK Tour 2025

How to Align Workforce Tactics With Business Goals l Tipsy Thursday EP 92

Smart Ops Are Rebuilding The Workforce With AI l Tipsy Thursday EP 91 mp4

Why AHT Spikes with AI—and What WFM Must Do About It l Tipsy Thursday EP 90

This Is How AI Will Reshape WFM Forever

WFM Leaders: How Verint TimeFlex Transformed Attrition Strategy l Tipsy Thursday EP 89

How WFM Leaders Scale Smarter with Five9 l Juanita Coley

You Must Create Opportunities! This Is the Secret to Career Ownership l Juanita Coley

How To Design A WFM Strategy That Prepares You for AI, CX And Profit | WFM Tipsy Thursday Ep 88

How to Mass Schedule Overtime For Multiple Agents In 3 Easy Steps With Verint

Become a Strategic WFM Real Time Analyst and Transform Your CX l Tipsy Thursday EP 87

How Five9 is Rewriting Customer Experience with People + AI

How Solid Rock Consulting Empowers Leaders with Scalable WFM Solutions

Why Your Workforce Data Is Failing You – WFM Leaders Miss This One Metric l WFM Tipsy Thursday EP 86

Verint Effective Dates Tutorial (Avoid These Mistakes) l Workforce Management Tool

Your Forecast Wasn’t the Problem… Your Intraday Management Is! l WFM Tipsy Thursday EP 85

Why Extreme Ownership Separates Leaders from Followers l Juanita Coley

Five9 is Reshaping Workforce Management – What it Means for Women in Tech

How to Protect Your Business from Cyberattacks with Log Me In (LogMeIn)

Stay Curious. You Find A Problem And You Be The Solution! l Juanita Coley

How RTA Prevent Chaos in Customer Support Teams! l WFM Tipsy Thursday EP 84

How RingCentral is Transforming Customer Experience with AI Receptionist l Enterprise Connect 2025

FTE And Headcount Strategies To Optimize Before Scaling Your Workforce l WFM Tipsy Thursday Ep 83

How to Implement AI in Your Customer Experience Strategy the Right Way l Juanita Coley

How Will You Optimize Your Schedules With These 3 Alternative Shift Models lWFM Tipsy Thursday EP 82

The 3 Biggest Reasons Employees Struggle to Deliver Great Customer Experience l Juanita Coley

The Difference Between WFM, WEM & WFO—Why It Matters for Your Business l Juanita Coley

Why Workforce Management Should Be Everyone’s Business l Juanita Coley

5 Easy Strategies To STOP Overstaffing and Understaffing l WFM Tipsy Thursday EP 81