He already had ITIL®… but this changed everything! | Behind the scenes of those who made #itil4 #...

ESM is NOT an IT FAD | ESM - Enterprise Service Management #ESM #enterpriseservicemanagement #it

The TRUTH they DON'T TELL you about AI in the ON-CALL CENTER | ITIL® with... #itil4 #itsm #pmgaca...

The REAL RISK of ignoring internal complaints | Cyber ​​for Managers #itil4 #itsm #pmgacademy #cy...

A COMPLAINT IS NOT AN INCIDENT! and FEW KNOW this | Simplifying ITIL® 4 FOUNDATION #itil4 #itsm

The Myth of the Problem SLA: The Biggest Confusion in IT | Demystifying ITIL® 4 Foundation #itil4...

Stop NOW! This is the BIGGEST INFORMATION SECURITY MISTAKE that NO ONE TELLS YOU | Cyber ​​for Ma...

PREVENT INCIDENTS BEFORE THEY HAPPEN! | Simplifying ITIL® 4 FOUNDATION #itil4 #itsm #it

From ZERO to APPROVED: the JOURNEY that CHANGED Thiago's career! | Behind the scenes of those who...

IT Not Delivering Value? Here's Why! | Simplifying ITIL® 4 Foundation #itil4 #itsm #it

The DARK SIDE of IT Projects That NO ONE TELLS YOU ABOUT! | ITIL with... #itil4 #itsm #professora...

She is NOT a DPO… But she is already RECOGNIZED as an EXPERT! | Behind the scenes of those who di...

The Biggest Trap When Implementing ITIL, and Almost Nobody Understands It! | How to Implement #it...

SHE REVEALED THE SECRET TO PASS THE ITIL 4 CERTIFICATION! | BEHIND THE SCENES OF SOMEONE WHO DID IT

You're using AI WRONG and you don't even know it! | ITIL with... #01 #itil4 #itsm #pmgacademy #pr...

THE COST of LACK of FEEDBACK in the CORPORATE WORLD | IT CAREERS and HABITS #itil4 #itsm #ti

The TRUTH about the JOURNEY to ITIL® 4 MASTER! | CERTIFICATION #itil4 #professoradriano #itsm #ti

Was the Louvre INVADED? No. It was MISMANAGED! | REACT #01 #itil4 #itsm #professoradriano #pmgaca...

I'VE taken 50+ PEOPLECERT EXAMs here's WHAT NO ONE WARNS YOU ABOUT! | CERTIFICATION #01 #itil4 #itsm

why EVERY IT PROFESSIONAL needs ITIL 4 | IT CAREERS and HABITS #04 #itil4 #itsm #pmgacademy #ti

THE CERTIFICATION THAT CHANGED my CAREER | BEHIND the SCENES of WHO MADE IT #03 #itil4 #itsm #ti

ITIL 4 in a GOVERNMENT SERVICE DESK: WHAT REALLY CHANGED | BEHIND the SCENES of HOW MADE it #02 #ti

PUBLIC SECTOR to PRIVATE: WHAT REALLY CHANGES in YOUR IT CAREER | IT Careers and Habits #03 #itil4

Will AI REPLACE the JUNIOR ANALYST? | CAREERS and YOU'S MANIA #02 #itil4 #itsm #pmgacademy

FLEXIBILITY or CONTROL? They ALMOST RUINED the IT PROCESS! | IT HAPPENED TO ME #itil #itsm...

BRUNO reveals HOW he EARNED 10 IT CERTIFICATIONS | BEHIND the SCENES of WHO MADE IT

The truth that few want to hear about the IT market | Careers & IT Mania #SoftSkills

200,000 SUBSCRIBERS AND YOU ARE PART OF THIS STORY! #itil4 #itsm #professoradriano

Internal or External: Choosing Providers That Defines Your Company's Future – ITIL®4. #itil4 #ti

ITIL®4 Shows the Way Out on the RISK that's Destroying the Customer Experience. #itil4 #itsm #you

ITIL®4 and the ITIL Continual Improvement Model: Identifying Objectives and Opportunities. #itil4...

ITIL®4 Specialist: DSV showing that SWOT done right is the key that can change your company. #ti

ITIL®4 and the Internal Factors You Need to Evaluate Before Any IT Change. #itil4 #itsm

ITIL®4 shows PESTLE anticipating risks and seizing opportunities that your IT cannot ignore.

ITIL®4 Specialist DSV demonstrates the strategy for delivering value to all stakeholders! #itil4

ITIL®4 and the Golden Circle: Why starting with “why” transforms your stakeholder management. #you

ITIL®4 shows that if you don't understand the EXPLORE step, your Customer Journey has already sta...

ITIL®4 DSV and the MISTAKE almost everyone makes when measuring customer experience! #itil4 #itsm...

ITIL®4 shows how to develop a CAPABILITY for INCIDENT Management. #itil4

ITIL®4 and the Self-Assessment of the Practice Capability of INCIDENT!

The EXPLORE stage in the ITIL®4 DSV Customer Journey. #itil4 #itsm #ti #itimanagement

ITIL 5? Calm down: see if it's a rumor and understand why. #itil4 #itsm #itmanagement #informatio...

How to measure your customer's satisfaction and experience with ITIL®4 DSV. #itil4 #itsm #itmanag...

ITIL4® Specialist: Drive Stakeholder Value and the Customer Journey Design Process. #itil4 #you

Service Design Thinking and its Five Principles according to ITIL4® Specialist: DSV. #itil4

Designing a Customer Journey Plan in ITIL4® Specialist: Drive Stakeholder Value. #itil4

Learning to create SCENARIOS and understanding the customer experience with ITIL4® Specialist: DS...

Understanding Personas in ITIL®4 Specialist: Drive Stakeholder Value (DSV). #itil4 #itsm

ITIL4® Specialist: Drive Stakeholder Value showing what Customer Journey Maps are. #you

Would you get these TWO ITIL®4 Incident Management questions right on the exam? #itil4 #ti

Would you know how to answer these TWO QUESTIONS about INCIDENT Management in ITIL®4? #itil4 #ti

Analyzing Incident Management in an ITIL®4 Service Value Stream. #itil4 #itsm #ti

ITIL4® Analyzing a Value Stream in Incident Management. #itil4 #itsm #ti #itimanagement

ITIL®4 and INCIDENT Resolution as a Value Stream.

Review, Improvement and Incident Communication in ITIL®4. #itil4 #itsm #you

Inputs and Outputs of the Periodic Incident Review in ITIL ®4. #itil4 #ti #itimanagement

Learn how to PRIORITIZE the treatment of ITIL®4 INCIDENTS. #itil4 #ti

CYNEFIN - COMPLEXITY-based approach to handle INCIDENTS in ITIL®4. #itil4 #ti #itsm

ITIL4® Incident showing when to use a Workaround in Incident Management. #itil4

ITIL®4 Practitioner: Incident showing what Workaround is in Incident Management.