We Help Retail Leaders Build Stronger Teams and World-Class Service

Welcome to The International Retail Academy. We work with retailers and store leaders who want to inspire their people, connect with their customers, and build service that sets them apart.

TIRA was founded to raise the standard of retail by focusing on people, culture, and service. With over 20 years of experience, we have partnered with global brands like Skechers, Tommy Hilfiger, Rituals, and GAP to grow sales, inspire teams, and create customer experiences that stand out.

Our videos share advice, insights, and stories on retail leadership, coaching, and customer experience. From team development to service strategies and inspiring sessions with Kayleigh Fazan (Our Founder), every video is designed to support you in building stronger people, stronger service, and stronger results.

Subscribe and start building the retail culture your teams and customers deserve. Visit our website to learn more.