0:36
Do you work with Information Architecture? You need ITIL! #itsm #pmgacademy #itil4 #itil
Prof. Adriano Martins Antonio
0:54
Are you in project management? Learn about ITIL and DevOps! #pmgacademy #itsm #itil4 #professorad...
0:48
Is ITIL useful for those who work in Information Security? #itil4 #itsm #pmgacademy #itil #you
0:42
Why ITIL avoids SILOS! #itsm #itil4 #pmgacademy #itil #ti #professoradriano #carreiraemti
0:53
Are you in support? You NEED ITIL! #itsm #itil4 #pmgacademy #ti #itil #adrianomartinsantonio
1:07
Because you NEED ITIL! #itil4 #itsm #pmgacademy #ti #itil #professoradriano #carreirati
2:16
Who DOESN'T need ITIL? #itsm #itil4 #it #pmgacademy #professoradriano #itil #itcareer
1:40
What is a typical study routine for someone who passed ITIL 4? #itil4 #itsm #pmgacademy #professo...
1:05
Are you considering taking a course with Adriano? #itsm #pmgacademy #itil4 #professoradriano #iti...
0:58
ITIL principles are useful for everything! #itil4 #itsm #pmgacademy #it #professoradriano #itil
1:08
PUBLIC VS PRIVATE COMPANY: HOW TO MIGRATE FROM ONE SECTOR TO ANOTHER! #pmgacademy #itsm #itil4 #p...
1:00
Public vs. Private Company: How are service catalogs changing? #pmgacademy #itsm #itil4 #itil #you
1:13
Public vs. Private Company: How do processes and governance change? #itil4 #itsm #pmgacademy #ti ...
2:36
Public vs. Private Company: What are the differences? #itil4 #itsm #pmgacademy #professoradriano ...
0:37
Are PMG's practice exams enough to pass ITIL 4? #pmgacademy #itsm #itil4 #ti #itil
1:32
Is it difficult to pass ITIL 4? The truth nobody talks about! #itsm #itil4 #pmgacademy #professor...
Specialize and avoid AI in support! #itsm #itil4 #pmgacademy #professoradriano #ti #itil #AI
1:26
Is it possible to jump straight to second-level support and avoid being replaced by AI? #itsm #it...
2:28
Are you a Junior Analyst and is AI replacing you? #itil4 #itsm #pmgacademy #professoradriano #itil
2:35
Will AI replace you as a JUNIOR ANALYST? #itil4 #itsm #pmgacademy #professoradriano #ti #itil
1:14
Is it possible to use ITIL practices in business? #itil4 #itsm #pmgacademy #professoradriano #iti...
2:10
Bruno implemented Continuous Improvement in his company! #itsm #itil4 #pmgacademy #professoradria...
Do you need to study all day to pass the exams? #itil4 #itsm #professoradriano #itil #ti
1:11
Are you starting out in IT? Watch this video! #itsm #itil4 #pmgacademy #professoradriano #ti #itil
1:35
Tips for taking certification exams! #itsm #itil4 #pmgacademy #professoradriano #ti #itil
2:05
A resume opens doors. Soft skills keep you in! #pmgacademy #professoradriano #itsm #itil4 #ti
1:15
Soft Skills: the secret that separates those who TALK from those who DELIVER RESULTS! #itil4 #its...
1:06
Certification gets you to the door… but soft skills keep you there! #itil4 #itsm #softskills #you
2:02
An incident DOES NOT become a problem! #itil4 #itsm #pmgacademy #professoradriano #comunidadepmg ...
You have the technique, but you lack the behavior! #itil4 #itsm #professoradriano #pmgacademy #so...
1:39
Want to become a CONSULTANT? ITIL 4 can help you! #itil4 #itsm #pmgacademy #professoradriano #ti ...
1:01
ITIL 4 is MANDATORY for many companies! #itsm #pmgacademy #itil4 #professoradriano #you
0:52
ITIL 4 helps you with PUBLIC SERVICE EXAMS! #itsm #itil4 #pmgacademy #professoradriano #ti
1:38
Does ITIL 4 help you CHANGE CAREERS? #pmgacademy #itsm #itil4 #professoradriano #you
1:18
ITIL 4 helps you to KNOW YOURSELF BETTER! #pmgacademy #professoradriano #itsm #itil4 #ti
0:57
ITIL 4 helps to GENERATE VALUE for your company! #itil4 #itsm #pmgacademy #professoradriano #ti
0:44
Does ITIL help you change jobs? #itsm #itil4 #pmgacademy #professoradriano #comunidadepmg #ti
0:41
Can ITIL increase your salary? #pmgacademy #itsm #itil4 #professoradriano #comunidadepmg #ti
6 Steps of Incident Handling and Resolution - Part 5 - RESOLUTION AND CLOSURE #itil4 #itsm
6 Stages of Treatment and Resolution of INCIDENTS - Part 4 - DIAGNOSIS #itil4 #itsm #pmgacademy
1:56
6 Steps of Incident Treatment and Resolution - Part 3 - CLASSIFY #itil4 #itsm #pmgacademy
0:38
6 Steps to Handling and Resolving Incidents - Part 2 - Register #itil4 #itsm #pmgacademy #ti
6 Steps to Treating and Resolving Incidents - Part 1 - Detect #itil4 #itsm #pmgacademy
0:29
Don't add EXTRA steps to your INCIDENT handling! #itil4 #itsm #pmgacademy #ti
0:39
Incident Management has two processes! #itil4 #itsm #professoradriano #pmgacademy
0:27
Are ITIL processes holding your company back? #itil4 #itsm #pmgacademy #professoradriano #ti
Swarming can replace INCIDENT escalation! #itsm #professoradriano #itil4 #pmgacademy
Is your company ready to use SWARMING? #itil4 #itsm #pmgacademy #professoradriano #ti
OR Swarming no treatment of MAJOR INCIDENTS! #ITSM #ITIL #ITIL4 #professoradrian #pmgacademy #YOU
What is Swarming? #itil4 #itsm #pmgacademy #professoradriano #itilcertification #ti #pmgacademy
What is the Complicated Call - Cynefin #itil4 #itsm #pmgacademy #professoradriano #comunidadepmg
0:35
What is the Clear Call - Cynefin #professoradriano #pmgcommunity #pmgacademy #ITIL4 #IT #ITSM
0:30
What is the Chaotic Call - Cynefin #ITSM #ITIL #ITIL4 #professoradriano #pmgcommunity #pmgacademy
What is the So-called Complex - Cynefin #itsm #itil4 #itil4 #professoradriano #pmgacademy
The Cynefin Framework Makes Your Incident Management More Agile! #itil4 #itsm #professoradriano
What Really Defines an Incident? Understand with Simple Examples! #itil4 #itsm #servicemanagement
Practical Example of How the Contour Solution Works with a Burned-Out Bulb! #itil4 #itsm
1:51
SLA Problems Can Be Incidents #servicemanagement #itsm #itil4 #incident
1:04
Technical Violation and Guesswork When to Open an Incident Even Without Impact! #servicemanagemen...
Find out what NOT to write in a ticket #servicemanagement #itsm #itil4
2:06
The Types of Incidents You Need to Know About #itil4 #itsm #servicemanagement
1:23
Technical Debt and Workaround: Understand what it is and why it's not that bad! #itil4 #itsm
Do you know what a Workaround is in Incident Management? #itil4
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