1:05:54
Unlocking the Future of Customer Support: AI, Sentiment Analysis & Scalable CX
SupportLogic
1:03:36
Transforming Support from Cost Center to Growth Driver
12:48
SX Live Austin Meetup: Surviving Stress In Support
47:15
SX Live Austin Meetup: Panel Emerging Trends and Practices in Customer Support
4:53
Performance Evaluation in Support Operations: Challenges & Accountability in Support Team Management
1:33
Key Metrics for Product Support Team: Unraveling Productivity and Throughput in Support Operations
2:44
Strategies for Better Customer Success: Empowering Finance for Support Growth and Cost Management
5:41
Maximize Customer Support Efficiency: Customer Insights and Enhancing Product Development
2:05
Achieving Exceptional Retention Rates: Strategies for Support and Client Success Alignment
3:05
Support as a Revenue Generation Model: Hiring Customer Success Manager with Product Expertise
3:00
Power of AI in CSAT Surveys: Enhance Customer Support and Sentiment Analysis with Support Logic
2:24
Driving Effective Customer Interactions: Tracking One-Touch Resolution And Sentiment Analysis
1:50
Building High-Performing Team: Cross-Functional Success And Connect Customer Support to Business
5:27
Integrating Finance and Technology: Overcoming Challenges for Effective Business Investments
2:57
Empower Managers and Individuals: Technology for Effective Customer Resource Allocation
4:46
Drive Cross-Functional Collaboration: Leverage Data and Signals for Enhanced Collaboration
3:21
Transform Business Operations in Real-time: Prevent Escalations and Improve Customer Sentiment
2:53
Personalized Experiences with Data Cloud: Customer Experience And The Evolving Tech Landscape
4:49
Unlock Customer Success and ROI: Transform Support Engagement Models for Customer Satisfaction
5:37
Customer Support Experience in Austin: Enhance Employee Experience & Customer Satisfaction Strategy
6:35
Great Support Experience in Seattle: Transformative Products and Services Need Experiential Mindset
LIVE
[Private video]
