Stop Serving Everyone Equally: How to Scale Customer Success with Intentional Engagement

ClientSuccess Webinar: The AI-Powered Customer Success Playbook: Real Strategies for 2026

2025 CS100 Summit Highlights | The Future of Customer Success

2025 CS100 Summit | Jimmer Fredette (Pro Basketball Player & Olympian) | Leadership Lessons

2025 CS100 Summit | Lane Holt | Customer Success in Legacy Organizations

2025 CS100 Summit | David Karp | The Unicorn Is You: Bold Leadership in Customer Success

2025 CS100 Summit | Chris Hood | Your Customers Don’t Care About AI—Why Should You?

2025 CS100 Summit | Rob Zambito | The VALUE Model: A Playbook for Customer Expansion

2025 CS100 Summit | Kristi Faltorusso & Maranda Dziekonski | The Fit Test Choosing the Right Company

2025 CS100 Summit | Jay Nathan (Balboa Solutions) | Knowing the Numbers: Financial Literacy for CS

2025 CS100 Summit | Jill Sawatzky (Thought Industries) | Are You Listening to Your Best Customers?

2025 CS100 Summit | Josh Crossman (Magnify) | Growth, AI, and What’s Next in Post-Sales

2025 CS100 Summit | Natalie Wolf (People.ai) | Blueprint for AI-Ready Customer Success

2025 CS100 Summit | Katie Bonilla (Docebo) | Improve Retention: Lessons from a X-Functional Team

2025 CS100 Summit | Colin Murphy (Zendesk) | Making an Impression and an Impact as a New CCO

2025 CS100 Summit | Sasha Anderson (Canva) | The Modern CX Funnel: Bringing Rigor to Post-Sales

2025 CS100 Summit | Dan O’Connell (CEO, Front) | What Great CS Leaders Do Differently

2025 CS100 Summit | Dave Blake (Founder/CEO of ClientSuccess) | Welcome to the Summit

ClientSuccess Webinar: The Top 3 Customer Onboarding Pain Points & How Baton Solves Them

ClientSuccess Webinar: How to Make Your CS Team a Revenue Generating Machine

ClientSuccess Webinar: Onboarding Never Ends: Keep Workstreams Alive Across the Customer Journey

2024 CS100 Summit Highlights, brought to you by ClientSuccess

ClientSuccess Webinar: Customer Psychology - Behavior Science for Driving Customer Outcomes

ClientSuccess Webinar: The Evolution of the VP of Customer Success Role in the Age of AI

ClientSuccess Webinar: Everyone is in Sales - You're Expected to Sell, No One Ever Trained You How

ClientSuccess Webinar: Change Champions - Empowering Customer Success Teams to Lead the Charge

ClientSuccess Webinar: Designing Your Post Onboarding Plan for Real Results

ClientSuccess Webinar: 5 EBR & QBR Alternatives to Socialize Impact

ClientSuccess Webinar: The Fundamentals of Customer Expansion - Part 3

ClientSuccess Webinar: The Fundamentals of Customer Expansion - Part 2

ClientSuccess Webinar: You're Not Strategic - And That's Why You're Stuck

ClientSuccess Webinar: The Fundamentals of Customer Expansion - Part 1

ClientSuccess Webinar: Does Your Customer Renewal Forecast Suck? 5 Steps to Fix It

CS Leadership Bootcamp Series - Onboarding Edition: Ditch the Days, Moving beyond Days in Onboarding

CS Leadership Bootcamp Series - Onboarding Edition: Consider the Learner

CS Leadership Bootcamp Series - Onboarding Edition: Designing for Change Management

CS Leadership Bootcamp Series - Onboarding Edition: No Points of Friction

ClientSuccess Webinar: My First 90 Days as a CCO

ClientSuccess Webinar: NPS – The Metric Everyone Loves to Hate

ClientSuccess Webinar: Digital Customer Success is NOT Tech Touch

ClientSuccess: Baton Overview

ClientSuccess Webinar: Team #1 Leadership in Customer Success

ClientSuccess Webinar: Accelerating Time to First Value w/ Donna Weber

ClientSuccess Webinar: Master Onboarding Efficiency: Brainstorm's Digital Playbook

ClientSuccess Webinar: Customer Success Ops Secrets for Accelerating Business Growth w/ Roger Mendez

The New Post-Sales Model: Growth Automation at Scale - Webinar with Magnify

How to Rally Your Company Around Customer Success and Revenue Retention

Master AI in Customer Success: The 5 Pillars You Need Now

Leadership in Customer Success: How to Start Strong

Start Where You Are: Olympic Lessons for Leadership and Success

Boardroom Insights: Elevating Customer Success in SaaS

Unlocking CS Efficiency with AI: A Practical Guide to Capacity Planning

Video-First Onboarding: Proven Strategies to Reduce Churn

Leading Through Disruption: Strategies for Transformational Leadership

Monetize Your Post-Sales: Strategies for Success and Growth

Rethinking Customer Success: Driving Measurable Results in B2B SaaS

Customer Success 5.0: Lead the Next Era of Customer Success

[Webinar] A New Era in Customer Success: CS 5.0 and Baton Live Demo

Customer Success at the Center: Cross-Functional Programs that Support CS as an Outcome

Introduction Customer Success in the Sales Process