Coaches Roundtable: Your Top Questions Answered!

Why Service Departments are Losing Customers

Customer Retention = Best Marketing

The Secret to Keeping Your Top Technicians

Why Your Techs Feel Like an Afterthought

Why Your Techs Quit & How To Motivate The Ones You Have (Part 2)

Why Your Techs Quit & How To Motivate The Ones You Have (Part 1)

The AI Revolution in Fixed Ops: Unfair Advantage or Impending Doom?

Why I Change My Menu Every 2 Weeks

Stop Letting Vendors Run Your Business!

The $50,000 Menu: 6 Tips to Explode Your Service Department Profits

The Secret to Handling a "No"

Stop Asking Customers "Why"

5 Dumb Things Service Advisors Say After a "No" (Stop Doing This!)

How to Get to 4.0 Hours Per RO

Don't Sell What You Don't Understand

Stop Selling Maintenance Like a Tech!

7 Traits of Top-Performing Service Advisors

What I Look For When Hiring A Service Performance Coach

9 Reasons Service Managers Fail (And How to Avoid Them)

Shop Foreman in Fixed Ops: The #1 Role Killing or Growing Your Service Department

Why the Industry is Moving from CSI to NPS

Are You the "Car Person" in the Family?

The Psychology of Customer Identity

Net Promoter Score Explained: The Future of Automotive Customer Loyalty

Chris Collins Answers: Why Your Fixed Ops System Is Failing

How Service Managers Should Handle Difficult Customers (Without Losing Control)

Stop Blaming Communication: The System Is What’s Broken

The Fixed Ops Leadership Mistakes Killing Service Department Profit

Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics

Why Top Leaders Set Goals Differently (Lessons from Taylor Swift)

Unapplied Labor Was Made by the Devil (And It’s Costing You Big Money)

Why Some Managers Have 20 Years of Experience and Terrible Results

Fixed Ops Success To Scale Your Dealership

SDR #324: What To Do When Customers Say, "NO!"

Fixed Ops Profits & Results | Chris Collins Signature Coaching

Channel Update: Service Drive Revolution

Bridging The Gap Between Office, Service Managers & Financials | SDR 309 Clip

How Systems Fail Service Advisors & Technicians | SDR 308

I AM LEADER Book

The Secret to Exceptional Customer Communication in the Service Drive | SDR #291

Unreasonable Hospitality with Will Guidara | SDR #289

9 Mistakes Service Advisors Make | SDR #280

How to SMASH Customer Objections in Auto Service | SDR #279

6 Traits of the Highest-Performing Service Advisors | SDR #265

The Role Of The Shop Foreman | SDR #262

Mike Scioscia's Focus on The Process

Increasing Productivity & Professionalism in the Drive

Pay Techs On Warranty Without Losing $$

Ensuring Success As A New Service Manager

Be The Conductor, Not the Musician | SDR #237 Shorts

When Your Advisors Make More Than You

Hiring Best Practices In The Automotive Industry

The Difference Between Gross Profit and Profit

New Cologne Smells Just Like WD-40

Bad Service Managers Do Everything Themselves

Focus On The Big Things First

Getting Back On Track In Your Automotive Business

Rude Service Managers

The Charismatic Service Advisor WINS