Help travel, adventure and experience businesses build customer journeys people actually come back for.
Not just how it looks online. How it feels in real life. From first enquiry to post-trip follow-up, and all the behind-the-scenes ops that make it smooth (or make it chaotic).
This channel is where I share the thinking, the lessons, and the practical shifts that protect your margin, your time, and your reputation. Especially if you’re leading a business where everything is high-touch, slightly bespoke, and somehow still held together by pure willpower.
Expect honest takes on customer experience, delivery and retention, plus real examples from the world of travel and hospitality. Over time, I’ll also break down experiences I’m seeing on the ground. What’s done brilliantly, what falls flat, and what you can steal for your own business.
I’m glad you’re here.
Bella Hegarty
The progress you are looking for doesn’t come from doing everything. It comes from focusing on the right things.
• Things that provide structure and stability so that you can see whats happening in your business without doing it yourself
• Things that allow you to provide an exceptional experience for clients not just something that feels mediocre
• Things that prevent quality from dropping when you step away
• Things that give you clarity on your direction and get you closer to it
• Things that you enjoy and are good versus all the draining activities that you have to work hard to understand and very much aren't your bag
→ The founders that are thriving don’t do it all.
They focus on what only they can do and build a team or systems to handle the rest.
5 months ago | [YT] | 0
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