🎥 Episode 7 — “Outcome Engines: Designing a Value Machine for 2027+”

🎥 Episode 6 — “Outcome-Led Forecasting: The Future of SaaS Health Models”

🎥 Episode 5 — “Outcome Conversations: Turning Value Into Renewals & Expansion”

🎥 Episode 4 — “The Value Review Framework: Proving Impact in Under 10 Minutes”

🎥 Episode 3 — “AI-Assisted Success Plans: Dynamic Outcomes in Real Time”

🎥 Episode 2 — “Signals of Impact: Predicting Value Before It Happens”

🎥 Episode 1 — “Outcome Intelligence: The New CSM Operating System”

🎥 EPISODE 3 — “Slow Churn Is Quietly Killing Organizations”

🎥 Episode 5 — "Tone, Confidence & Writing Like a Leader"

🎥 Episode 4 — "Writing Weekly Updates That Reduce Follow-Ups"

🎥 Episode 3 — "Writing Effective Meeting Summaries"

🎥 Episode 2 — "Writing Clear, Simple, Actionable Emails"

🎥 Episode 1 — "Writing for Impact in Customer Success"

🎥 EPISODE 2 — “The Global Collapse of Reactive Customer Success”

🎥 Episode 7 — “Precision Journeys”

🎥 EPISODE 1 — “AI Copilots & The New Era of Customer Leadership”

🎥 Episode 6 — “Community Led Success Turning Clients Into Advocates”

🎥 Episode 5 — “Influence Through Empathy”

🎥 Episode 5 — “Profit Aware Customer Success Doing More with Less”

🎥 Episode 4 — “Feedback Without Friction”

🎥 Episode 4 — “AI Copilots & The Rise of Predictive Success”

🎥 Episode 3 — “Listening for Intent”

🎥 Episode 2 — "Clarity Over Complexity"

🎥 Episode 3 — “Signal Driven Coverage & Time to Value Acceleration”

🎥 Episode 2 — “Your First 30 Days in Customer Success — Outcome Based Onboarding”

🎥 Episode 1 — “Welcome & Course Overview”

🎥 Episode 1 — “Your Transferable Skills Map”

CSM - Building Strong Client Relationships