Invidious
Mosaicx
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Mosaicx is a cloud-based product that uses conversational AI, machine learning and natural language processing technologies to automate inbound and outbound customer interactions. Its IVA technology delivers fast, easy, personalized service through industry leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction.

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1:24

Next Era of Engage

Mosaicx

Shared 8 months ago

66 views

31:05

Customer Experience Starts with Culture | Annette Franz

Mosaicx

Shared 9 months ago

108 views

36:15

Megan Burns on Customer Experience, Data Myths & Getting Things Done

Mosaicx

Shared 9 months ago

77 views

1:17

Personalized & Cost-Effective Healthcare with Mosaicx AI

Mosaicx

Shared 1 year ago

24K views

1:33

Simple & Conversational: Mosaicx Solves Customer Issues in Minutes

Mosaicx

Shared 1 year ago

78 views

1:41

Mosaicx AI: Courteous & Helpful Retail Customer Support

Mosaicx

Shared 1 year ago

55K views

1:11

Fast, Easy & Personalized Travel Assistance with Mosaicx

Mosaicx

Shared 1 year ago

30 views

1:52

Caring & Helpful: How Mosaicx Supports Customers After an Accident

Mosaicx

Shared 1 year ago

20 views

1:22

Natural & Trustworthy: Seamless Customer Conversations with Mosaicx

Mosaicx

Shared 1 year ago

41 views

44:38

Selfless Giving and Building a Customer Success Team | Kristi Faltorusso (Client Success)

Mosaicx

Shared 1 year ago

146 views

38:05

Our Starting Point with Gen AI | Lauren Morris (Mosaicx)

Mosaicx

Shared 1 year ago

186 views

34:40

Build Long-Term Relationships with Customers | Gina Gibson (OpTech Solutions, Think Forward)

Mosaicx

Shared 1 year ago

225 views

5:32

Case Study: Making 988 Possible (Vibrant Emotional Health | Mosaicx)

Mosaicx

Shared 1 year ago

116K views

37:29

CX in the Finance Industry | Lauren Edrington (Bank OZK) & Todd Sale (Corpay)

Mosaicx

Shared 1 year ago

150 views

39:07

More People Getting Help Than Ever Before | Grant Riewe, Gordon Rubin (Vibrant Emotional Health)

Mosaicx

Shared 1 year ago

129 views

20:04

How a Fractional CXO Builds a Customer-Centric Organization | Stacy Sherman (Doing CX Right)

Mosaicx

Shared 1 year ago

56 views

35:30

Backgammon, Pickleball & Women in Business: An Interview with Stacy Sherman from Doing CX Right

Mosaicx

Shared 1 year ago

60 views

23:40

Do You Need a CXO?

Mosaicx

Shared 1 year ago

241 views

24:49

Are CX Events Worth It?

Mosaicx

Shared 1 year ago

75 views

26:46

Startup CX vs. SMB CX vs. Enterprise CX

Mosaicx

Shared 1 year ago

70 views

20:00

Generative AI Needs a Human in the Loop

Mosaicx

Shared 1 year ago

218 views

58:55

Leadership, Mission & Purpose Behind the AI | Rebecca Jones (Mosaicx)

Mosaicx

Shared 1 year ago

182 views

33:17

Be More Helpful and Less Creepy with Customer Data

Mosaicx

Shared 1 year ago

91 views

44:46

Supporting People in Crisis: Interview with Vibrant's Grant Riewe

Mosaicx

Shared 1 year ago

202 views

36:42

Cheesemaking, Penny Whistles & Whale Conservation: Interview with Vibrant's Grant Riewe

Mosaicx

Shared 1 year ago

158 views

26:10

Dos and Don'ts of Mobile Messaging (RCS, MMS & SMS for Business)

Mosaicx

Shared 1 year ago

61 views

32:30

Ethics of AI in Customer Service

Mosaicx

Shared 1 year ago

55 views

28:02

The Customer Service Metrics You Should Be Using

Mosaicx

Shared 2 years ago

125 views

23:01

Why Do We Work in the Customer Experience Industry?

Mosaicx

Shared 2 years ago

104 views

40:42

Customer Service and Agent Experience Trends to Watch in 2024

Mosaicx

Shared 2 years ago

659 views

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details 
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2026-02-08T06:48:34Z`
Route: `/channel/UCnyK0apiKdB1Q0T1fxr-wPw`
Version: `2026.02.07-91a7df4a @ master`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /home/invidious/crystal/share/crystal/src/hash.cr:1202:9 in '??'
  from /home/invidious/crystal/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:32:12 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /home/invidious/crystal/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details 
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2026-02-08T06:48:34Z`
Route: `/channel/UCnyK0apiKdB1Q0T1fxr-wPw`
Version: `2026.02.07-91a7df4a @ master`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /home/invidious/crystal/share/crystal/src/hash.cr:1202:9 in '??'
  from /home/invidious/crystal/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:32:12 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /home/invidious/crystal/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details 
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2026-02-08T06:48:34Z`
Route: `/channel/UCnyK0apiKdB1Q0T1fxr-wPw`
Version: `2026.02.07-91a7df4a @ master`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /home/invidious/crystal/share/crystal/src/hash.cr:1202:9 in '??'
  from /home/invidious/crystal/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:32:12 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /home/invidious/crystal/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details 
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2026-02-08T06:48:34Z`
Route: `/channel/UCnyK0apiKdB1Q0T1fxr-wPw`
Version: `2026.02.07-91a7df4a @ master`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /home/invidious/crystal/share/crystal/src/hash.cr:1202:9 in '??'
  from /home/invidious/crystal/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:32:12 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /home/invidious/crystal/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details 
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2026-02-08T06:48:34Z`
Route: `/channel/UCnyK0apiKdB1Q0T1fxr-wPw`
Version: `2026.02.07-91a7df4a @ master`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /home/invidious/crystal/share/crystal/src/hash.cr:1202:9 in '??'
  from /home/invidious/crystal/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:32:12 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /home/invidious/crystal/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details 
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2026-02-08T06:48:34Z`
Route: `/channel/UCnyK0apiKdB1Q0T1fxr-wPw`
Version: `2026.02.07-91a7df4a @ master`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /home/invidious/crystal/share/crystal/src/hash.cr:1202:9 in '??'
  from /home/invidious/crystal/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:32:12 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /home/invidious/crystal/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>