Advocacy Inquiry - A Rapid Explainer

SCARF: The Greatest Communication Tool You've Never Heard Of

Job Interview Tips for Doctors (BEST ANSWERS - ANY Level)

How to Manage A Micro-Manager (Part B)

How to Manage A Micro-Manager (Part A)

I-Message: Asserting Yourself in a Conflict

Breaking Bad News: The Hardest Conversation of All

Graded Assertiveness: Comparing Approaches (PACE vs CUSS)

Skills for Dealing with Referral Pushback

Phone Referrals (Calling a Consult): 5 Things You Must Understand

How to Refer a Patient Over the Phone: ISBAR vs PIQUED vs 5Cs (AKA How to Call a Consult)

Negotiate as Partners - But HOW?

Negotiation: Positions vs Interests (funny explainer)

How to CHANGE MINDS with "Don't-Know-Mind"

The Ocean Taught Me How To Deal With Angry People: 5 LESSONS

5 Skills for Validating Other's Emotions to Access Their Best Self

5 Strategies To Manage Your Emotions During a Difficult Conversation

Changing Minds - How I Think About Goals and Priorities

Doctor Reacts to INCREDIBLE Jocko Speech - "What if it Sucks?"

How to Change Someone's Mind

LOGOS - Leverage Logic to Make Your Point

PATHOS - Build Trust at the Level of Emotion

ETHOS: Leverage Your Skills to Build Trust... & Avoid the Pitfalls

3 Ancient Tips to Build Trust, Connection and Influence in 2022

Big Thanks, 6 Month Milestones, & Future Plans

Communication Skills: Almost a Jedi

Giving Difficult Feedback: How to START the Conversation (WITH EXAMPLES)

How to PREPARE for any Difficult Feedback Conversation

Does it Really Take More Time to be Kind?

How to Become an Excellent Listener (WITH ONE SIMPLE SKILL)

5 Ways: How I Supercharged My Productivity with Better Communication Skills

Communication Skills for Difficult Conversations - EXAMPLES

How to Give Feedback That Actually Sticks

The KEY to De-escalating Aggressive Patients: PREPARATION

Difficult Conversations: Why Good Intentions Are NOT Enough

6 Ways the Humble Signpost Will Enhance Your Communication

Welcome to The Comms Lab

The Commonest Mistake in Responding to Emotion.

Why Getting Better at Difficult Conversations May Be Easier (and More Valuable) Than You Think...

Defusing strong emotions - how to consolidate your gains by exploring their story.

What's a Supportive Statement, and How Will it Save You When Nothing Else Works?

5 things I've Learned About Using Respect, Praise and Appreciation to Build Relationships in the ED

Respond to Emotion by Understanding the Driver

Respond to Emotion by Naming It

Why are Some Conversations More Difficult Than Others?

Why Adding Structure Will Completely Change Your Difficult Conversations

De-escalating Challenging Emotions in Others - A Battle-Tested Approach

3 Tips To Finish Well In Any Difficult Conversation And It Might Not Be What You Think.

How to Get Any Difficult Conversation Off to a Good Start

The Key To Preparing for Any Difficult Conversation?

Comms Lab: The path to highly effective communication skills. Let's get you oriented.