Jeannie Walters - Invidious

Jeannie Walters

Welcome to the YouTube channel of Experience Investigators and me -- Chief Experience Investigator™ Jeannie Walters.

On this channel you'll learn all about how to create a customer experience that will make your customers' days better -- and your own, too!

Create Fewer Ruined Days For Your Customers™

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11:27

Influence Without Authority: Real CX Leadership

Jeannie Walters

Shared 4 days ago

25 views

27:30

From Champions to Change: Building CX That Transforms

Jeannie Walters

Shared 1 week ago

48 views

12:20

When Emotions Run High: Training Frontline Teams for Consistent Hospitality

Jeannie Walters

Shared 2 weeks ago

26 views

25:53

From Shiny Tools To Trusted Journeys In Customer Experience with Jennie Lewis (CX Pulse Check)

Jeannie Walters

Shared 3 weeks ago

22 views

11:08

Innovate Around Experience

Jeannie Walters

Shared 4 weeks ago

32 views

7:27

Journey Mapping as a Team Sport

Jeannie Walters

Shared 4 weeks ago

31 views

9:04

The Multi-Stakeholder Customer

Jeannie Walters

Shared 4 weeks ago

33 views

14:37

Why Customers Leave: Timing, Truth, and the Cost of Inconsistency

Jeannie Walters

Shared 4 weeks ago

41 views

11:53

New Year CX Check-In (CX Pulse Check - January 2026)

Jeannie Walters

Shared 1 month ago

68 views

13:47

Digital Journeys Can Be Human

Jeannie Walters

Shared 1 month ago

34 views

11:27

Stop Calling CX ‘Good Service’

Jeannie Walters

Shared 1 month ago

48 views

34:13

The Future of Measuring CX: Beyond Surveys, Scores & Spreadsheets with Rob Markey

Jeannie Walters

Shared 3 months ago

102 views

8:47

90-Day Customer Loyalty Plan

Jeannie Walters

Shared 3 months ago

74 views

12:43

Surveys Aren't Enough

Jeannie Walters

Shared 3 months ago

69 views

27:49

CX Pulse Check - November 2025

Jeannie Walters

Shared 4 months ago

70 views

7:56

Personalization That Respects Boundaries In B2B

Jeannie Walters

Shared 4 months ago

31 views

12:40

Policy Meets People: The Art of Flexible CX

Jeannie Walters

Shared 4 months ago

48 views

9:02

Pitching Customer Interviews, Without the Fluff

Jeannie Walters

Shared 4 months ago

38 views

20:37

CX Pulse Check - October 2025

Jeannie Walters

Shared 5 months ago

64 views

12:05

Fresh Experiences in B2B CX

Jeannie Walters

Shared 5 months ago

57 views

14:03

Start Where You Are

Jeannie Walters

Shared 5 months ago

75 views

14:01

Leading and Lagging Indicators in CX

Jeannie Walters

Shared 5 months ago

93 views

31:27

CX Pulse Check - September 2025

Jeannie Walters

Shared 5 months ago

51 views

8:40

Are you planning or PLANNING?

Jeannie Walters

Shared 6 months ago

56 views

12:23

Make it Easy to Do Business

Jeannie Walters

Shared 6 months ago

52 views

15:30

Challenges of Gaining CX Buy-In

Jeannie Walters

Shared 6 months ago

259 views

12:12

Keeping the Customer Visible

Jeannie Walters

Shared 6 months ago

82 views

31:07

CX Pulse Check - August 2025

Jeannie Walters

Shared 7 months ago

78 views

9:47

No One Cares About Your CX Metrics—Let's Fix That

Jeannie Walters

Shared 7 months ago

1.8K views

13:01

Customer-centric? Or just talk?

Jeannie Walters

Shared 7 months ago

124 views

10:33

Surprise, Delight, or Just Get It Right?

Jeannie Walters

Shared 7 months ago

53 views

26:42

CX Pulse Check - July 2025

Jeannie Walters

Shared 7 months ago

81 views

12:44

Getting Other Leaders On Board with CX

Jeannie Walters

Shared 8 months ago

436 views

18:02

CX Mistakes We Learn From

Jeannie Walters

Shared 8 months ago

4.6K views

13:21

Stay Ahead of Customer Expectations

Jeannie Walters

Shared 8 months ago

157 views

31:15

CX Pulse Check - June 2025

Jeannie Walters

Shared 9 months ago

104 views

11:20

Marketing to CX Skills

Jeannie Walters

Shared 9 months ago

356 views

12:25

3 Wins for Employee Experience

Jeannie Walters

Shared 9 months ago

132 views

15:42

CX in the Public Sector

Jeannie Walters

Shared 9 months ago

154 views

33:18

CX Pulse Check - May 2025

Jeannie Walters

Shared 10 months ago

111 views

10:49

Reflecting the CX Mission in the Employee Experience

Jeannie Walters

Shared 10 months ago

128 views

11:43

Keeping Up with Customer Expectations

Jeannie Walters

Shared 10 months ago

132 views

11:11

The Art of CX Leadership

Jeannie Walters

Shared 10 months ago

144 views

30:18

CX Pulse Check - April 2025

Jeannie Walters

Shared 10 months ago

58 views

18:09

Turning Employee Insights into Customer Experience Breakthroughs

Jeannie Walters

Shared 11 months ago

99 views

18:24

Event Planning and CX

Jeannie Walters

Shared 11 months ago

133 views

18:07

Build Your CX Scorecard

Jeannie Walters

Shared 11 months ago

209 views

29:09

CX Pulse Check - March 2025

Jeannie Walters

Shared 11 months ago

67 views

14:15

What Do Customers Want?

Jeannie Walters

Shared 1 year ago

247 views

13:08

Get the CX Executive Role

Jeannie Walters

Shared 1 year ago

174 views

15:00

Storytelling to Connect with Customers

Jeannie Walters

Shared 1 year ago

187 views

31:41

CX Pulse Check - February 2025

Jeannie Walters

Shared 1 year ago

179 views

14:11

Commodities and Customer Experience

Jeannie Walters

Shared 1 year ago

167 views

14:01

Inclusive Communications and Training

Jeannie Walters

Shared 1 year ago

373 views

29:25

CX Pulse Check - January 2025

Jeannie Walters

Shared 1 year ago

148 views

12:27

CX Wins from 100 Episodes [Experience Action Podcast]

Jeannie Walters

Shared 1 year ago

339 views

13:04

5 Year-End Reflection Questions

Jeannie Walters

Shared 1 year ago

456 views

10:43

Misaligned Customer Expectations

Jeannie Walters

Shared 1 year ago

121 views

32:20

CX Pulse Check - December 2024

Jeannie Walters

Shared 1 year ago

144 views

12:58

Mission and Vision in CX Strategy

Jeannie Walters

Shared 1 year ago

864 views