Welcome to my YouTube Channel!
I’m Ẓ̌ana, a passionate world traveler, entrepreneur, and hospitality expert who lives and breathes the art of exceptional service. With over three decades of experience, I’ve dedicated my career to helping teams and upper management fine-tune their skills and elevate their performance.
My primary focus is empowering front-of-house staff to deliver outstanding international guest service, master effective selling and upselling techniques, and navigate guest and team conflicts with professionalism. For leadership and upper management, I provide training in effective leadership strategies, fostering a supportive team environment, driving higher revenue, and creating enjoyable, productive workplaces.
If your team’s performance / business revenue isn’t where it should be, I’m here to help transform your challenges into successes.
Thank you for your support, and I look forward to sharing insights that inspire growth and excellence in the world of hospitality!