This channel is for business owners leaders and service professionals who want to elevate customer experience strengthen communication and build teams people are proud of.

With over three decades in hospitality and service leadership I share people first strategies that improve guest satisfaction increase revenue and raise standards without burning out staff.

You will find practical guidance on service presence communication upselling with integrity and conflict resolution plus leadership support for training coaching cultures and systems that drive consistency.

These principles work in hospitality and anywhere the public is your customer including retail wellness clinics salons studios and experience based businesses.

Author of Built to Serve and Train to Lead and host of the R and R Resilience and Rebirth podcast.

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