Don Crawley, Author of The Compassionate Geek - Invidious

Don Crawley, Author of The Compassionate Geek

CIOs, MSPs, and IT managers all face unique challenges in today’s ever-changing IT environment. Equip your team with the skills necessary to succeed with Compassionate Geek’s specialized IT customer service training. Visit CompassionateGeek.com.

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3:36

Why Easy-to-Work-With MSPs Win (A Simple Customer Service Lesson)

Don Crawley, Author of The Compassionate Geek

Shared 1 day ago

9 views

2:18

AI vs. Humans in Customer Service? You’re Asking the Wrong Question

Don Crawley, Author of The Compassionate Geek

Shared 1 week ago

1.3K views

3:21

Non-Judgmentalism: Appearances Can Be Deceiving (But Not Always)

Don Crawley, Author of The Compassionate Geek

Shared 2 weeks ago

2.9K views

3:32

Why Smart IT Pros Are Sometimes Hard to Work With (And How to Fix It Fast)

Don Crawley, Author of The Compassionate Geek

Shared 3 weeks ago

2.4K views

4:00

What End Users REALLY Want From IT Support (It May Not Be What You Think)

Don Crawley, Author of The Compassionate Geek

Shared 4 weeks ago

4.7K views

2:04

How to Be a Better Listener

Don Crawley, Author of The Compassionate Geek

Shared 1 month ago

4.8K views

4:13

You Just Got Promoted to IT Manager - Now What?

Don Crawley, Author of The Compassionate Geek

Shared 1 month ago

3.9K views

5:02

The 10 Soft Skills Every IT Help Desk Professional Needs in the Age of AI

Don Crawley, Author of The Compassionate Geek

Shared 1 month ago

40 views

7:16

The Competence/Charisma Model: Why Technical Skills Alone Won’t Grow Your IT Career

Don Crawley, Author of The Compassionate Geek

Shared 1 month ago

20 views

4:11

Setting Boundaries: Managing Chatty Users Without Losing Your Humanity

Don Crawley, Author of The Compassionate Geek

Shared 2 months ago

31 views

2:49

Why Great IT Leaders Fail: The Hidden Traps You Can't See

Don Crawley, Author of The Compassionate Geek

Shared 2 months ago

18 views

2:48

How to Shut Down Condescending People Without Losing Your Cool

Don Crawley, Author of The Compassionate Geek

Shared 2 months ago

189 views

3:24

IT Customer Service Training for Teams That Need Better Results—Not Another Soft-Skills Course

Don Crawley, Author of The Compassionate Geek

Shared 2 months ago

72K views

7:11

Working with People You Don't Like

Don Crawley, Author of The Compassionate Geek

Shared 2 months ago

127 views

6:00

The Power of Saying Thank You

Don Crawley, Author of The Compassionate Geek

Shared 2 months ago

38 views

4:59

3 Aphorisms for 2026: Personal Leadership Principles

Don Crawley, Author of The Compassionate Geek

Shared 2 months ago

15 views

3:13

Why Remembering People’s Names Is a Leadership Skill, Not a Personality Trait

Don Crawley, Author of The Compassionate Geek

Shared 4 months ago

27 views

6:05

Do People Skills Really Matter for IT Engineers and Technicians?

Don Crawley, Author of The Compassionate Geek

Shared 4 months ago

27 views

6:11

The Support Ticket Protocol That Will Transform Your IT Team’s Reputation

Don Crawley, Author of The Compassionate Geek

Shared 4 months ago

74 views

5:00

Three Critical Rules for Good Listening Based on the Wisdom of Tommy Norris

Don Crawley, Author of The Compassionate Geek

Shared 5 months ago

16 views

4:08

Three Critical Factors in Self-Care and Stress Management for IT Managers and Supervisors

Don Crawley, Author of The Compassionate Geek

Shared 5 months ago

19K views

3:57

Three Rules for Dealing with Unreasonable People at Work

Don Crawley, Author of The Compassionate Geek

Shared 5 months ago

15K views

4:57

Influence vs. Manipulation: The Hidden Line in IT Customer Service and Leadership

Don Crawley, Author of The Compassionate Geek

Shared 5 months ago

21K views

3:42

Why Continuing Education Separates Great IT Pros from the Rest

Don Crawley, Author of The Compassionate Geek

Shared 6 months ago

22K views

6:10

Too Much Customer Service? The Hidden Problem with IT Communication

Don Crawley, Author of The Compassionate Geek

Shared 6 months ago

16K views

3:51

Mindfulness in IT Awareness and Intentionality at Work and in Life

Don Crawley, Author of The Compassionate Geek

Shared 6 months ago

19K views

4:36

Why Thanking a Coworker Can Transform Your IT Team: The Power of a Simple “Thank You”

Don Crawley, Author of The Compassionate Geek

Shared 6 months ago

18K views

4:36

Stop Annoying Your Customers: 5 Rules for In-Person IT Support

Don Crawley, Author of The Compassionate Geek

Shared 6 months ago

17K views

3:56

Why IT Pros Are Basically Sociologists in Disguise

Don Crawley, Author of The Compassionate Geek

Shared 7 months ago

63 views

2:45

How Can I Improve My IT Team's Customer Service?

Don Crawley, Author of The Compassionate Geek

Shared 7 months ago

73 views

2:57

Top 3 Things IT Managers Want New Hires to Know | IT Career Advice

Don Crawley, Author of The Compassionate Geek

Shared 7 months ago

56 views

3:26

Troubleshooting Rule Number One: Don’t Forget the Basics

Don Crawley, Author of The Compassionate Geek

Shared 7 months ago

31 views

5:04

How to Handle a Clueless Customer (Without Losing Your Cool)

Don Crawley, Author of The Compassionate Geek

Shared 8 months ago

66 views

3:56

The Fine Art of Collaboration How IT Teamwork Can Get Things Done

Don Crawley, Author of The Compassionate Geek

Shared 8 months ago

30 views

4:29

How to Deal with an Angry Person: The Top 3 Ways to De-Escalate an Angry User

Don Crawley, Author of The Compassionate Geek

Shared 8 months ago

116 views

5:39

Master the Art of Explaining Complex Tech Simply (What Every IT Pro Should Know)

Don Crawley, Author of The Compassionate Geek

Shared 8 months ago

43 views

3:31

Working with Non Technical Users and Teams

Don Crawley, Author of The Compassionate Geek

Shared 9 months ago

49 views

4:40

10 Leadership Mistakes IT Managers Make (And How to Fix Them)

Don Crawley, Author of The Compassionate Geek

Shared 9 months ago

45 views

3:44

Mindfulness Practices for IT Managers: How to Lead with Focus and Clarity

Don Crawley, Author of The Compassionate Geek

Shared 9 months ago

64 views

4:42

IT Customer Care and Service, Deli Style

Don Crawley, Author of The Compassionate Geek

Shared 9 months ago

60 views

4:23

Essential Skills for Leading Exceptional IT Teams

Don Crawley, Author of The Compassionate Geek

Shared 9 months ago

39 views

5:14

How Will AI Affect Jobs in IT: How to Prepare for an AI Future

Don Crawley, Author of The Compassionate Geek

Shared 10 months ago

50 views

3:02

Mastering IT Team Leadership: 7 Proven Strategies for Good Leadership Skills and Qualities

Don Crawley, Author of The Compassionate Geek

Shared 10 months ago

15 views

4:45

How to Create Small Talk: Why It Matters for IT People and How to Do It Well

Don Crawley, Author of The Compassionate Geek

Shared 10 months ago

60 views

5:04

How to Build a Compassionate IT Service Culture

Don Crawley, Author of The Compassionate Geek

Shared 10 months ago

18 views

5:21

Compassionate Team Building for Workplace Success

Don Crawley, Author of The Compassionate Geek

Shared 11 months ago

39 views

1:49

IT Writing Blunders That Could Destroy Your Career

Don Crawley, Author of The Compassionate Geek

Shared 11 months ago

25 views

2:09

What IT People Need to Know About Written Communication

Don Crawley, Author of The Compassionate Geek

Shared 11 months ago

28 views

5:17

What You Need to Know About Verbal Communication Skills in IT

Don Crawley, Author of The Compassionate Geek

Shared 11 months ago

27 views

4:40

Responsive Customer Service in IT

Don Crawley, Author of The Compassionate Geek

Shared 11 months ago

62 views

2:44

Why Manners Matter in IT Support

Don Crawley, Author of The Compassionate Geek

Shared 1 year ago

10K views

3:12

Handling Difficult Customers in IT Support

Don Crawley, Author of The Compassionate Geek

Shared 1 year ago

7K views

1:54

How to Purchase Training Seats at CompassionateGeek.com

Don Crawley, Author of The Compassionate Geek

Shared 1 year ago

13 views

3:01

Improving Collaboration in IT Departments

Don Crawley, Author of The Compassionate Geek

Shared 1 year ago

11K views

2:59

Communication in the Workplace for IT Professionals: It's the Sender's Responsibility

Don Crawley, Author of The Compassionate Geek

Shared 1 year ago

10K views

2:57

Are You Really as Good as You Think You Are?

Don Crawley, Author of The Compassionate Geek

Shared 1 year ago

10K views

5:23

Improving Your Customer Service Skills: A Guide for IT Professionals

Don Crawley, Author of The Compassionate Geek

Shared 1 year ago

8.5K views

2:29

Technical vs. People Skills in IT: Understanding the Difference Between Wants and Needs

Don Crawley, Author of The Compassionate Geek

Shared 1 year ago

6.6K views

3:24

Importance of Interpersonal Skills with Clients in IT

Don Crawley, Author of The Compassionate Geek

Shared 1 year ago

7.5K views

3:27

Listening Training for IT Professionals and Managers: Boost Communication, Efficiency & Customer Svc

Don Crawley, Author of The Compassionate Geek

Shared 1 year ago

3.9K views