Business Excellence Unpacked - Olga Papageorgiou

Business Excellence Unpacked is a channel dedicated to exploring the principles, practices, and real-world applications of business excellence.

Olga Papageorgiou, is a consultant who's approach is focused on empowering clients to build capability in their organizations based on proven approaches, not theory.

No matter your industry or role, this channel is your go-to resource for actionable ideas, honest reflections, and thought-provoking conversations.

Subscribe to join the journey of learning, leading, and unlocking the full potential of your organization.

Because better business = better humans.


Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2025-12-27T01:54:34Z`
Route: `/channel/UCaZafVFFmYPBCfcs0LN7Sfg`
Version: `2025.12.22-65bc6f46 @ master`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /home/invidious/crystal/share/crystal/src/hash.cr:1198:9 in '??'
  from /home/invidious/crystal/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:29:22 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /home/invidious/crystal/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2025-12-27T01:54:34Z`
Route: `/channel/UCaZafVFFmYPBCfcs0LN7Sfg`
Version: `2025.12.22-65bc6f46 @ master`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /home/invidious/crystal/share/crystal/src/hash.cr:1198:9 in '??'
  from /home/invidious/crystal/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:29:22 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /home/invidious/crystal/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2025-12-27T01:54:34Z`
Route: `/channel/UCaZafVFFmYPBCfcs0LN7Sfg`
Version: `2025.12.22-65bc6f46 @ master`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /home/invidious/crystal/share/crystal/src/hash.cr:1198:9 in '??'
  from /home/invidious/crystal/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:29:22 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /home/invidious/crystal/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2025-12-27T01:54:34Z`
Route: `/channel/UCaZafVFFmYPBCfcs0LN7Sfg`
Version: `2025.12.22-65bc6f46 @ master`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /home/invidious/crystal/share/crystal/src/hash.cr:1198:9 in '??'
  from /home/invidious/crystal/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:29:22 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /home/invidious/crystal/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2025-12-27T01:54:34Z`
Route: `/channel/UCaZafVFFmYPBCfcs0LN7Sfg`
Version: `2025.12.22-65bc6f46 @ master`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /home/invidious/crystal/share/crystal/src/hash.cr:1198:9 in '??'
  from /home/invidious/crystal/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:29:22 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /home/invidious/crystal/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2025-12-27T01:54:34Z`
Route: `/channel/UCaZafVFFmYPBCfcs0LN7Sfg`
Version: `2025.12.22-65bc6f46 @ master`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /home/invidious/crystal/share/crystal/src/hash.cr:1198:9 in '??'
  from /home/invidious/crystal/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:29:22 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /home/invidious/crystal/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2025-12-27T01:54:34Z`
Route: `/channel/UCaZafVFFmYPBCfcs0LN7Sfg`
Version: `2025.12.22-65bc6f46 @ master`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /home/invidious/crystal/share/crystal/src/hash.cr:1198:9 in '??'
  from /home/invidious/crystal/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:29:22 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /home/invidious/crystal/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2025-12-27T01:54:34Z`
Route: `/channel/UCaZafVFFmYPBCfcs0LN7Sfg`
Version: `2025.12.22-65bc6f46 @ master`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /home/invidious/crystal/share/crystal/src/hash.cr:1198:9 in '??'
  from /home/invidious/crystal/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:29:22 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /home/invidious/crystal/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /home/invidious/crystal/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>