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IT Decisions for Better Employee Experiences

HappySignals enables IT leaders to make human-centric decisions by understanding how employees experience IT. By translating emotions into data, we help IT prioritize changes that reduce frustration, boost productivity, and enhance the workplace experience.

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29:34

134. ITIL® (Version 5) and Experience Management with Mark Smalley

HappySignals - IT Experience Management platform

Shared 1 day ago

5 views

2:00

The Workplace | S1 E07: CSAT Is Not Enough

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Shared 3 weeks ago

3.5K views

27:36

133. ITXM Practitioners: Frank Fütz, IT Manager

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Shared 4 weeks ago

36 views

1:59

The Workplace | S1 E06: The Copilot Pilot

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Shared 1 month ago

5.2K views

1:56

The Workplace | S1 E05: WTF They Said?

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Shared 1 month ago

7.6K views

43:49

132. Why CSAT Is Not Enough for Modern IT Service Management?

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Shared 1 month ago

17 views

0:54

Use Case: Channel Development in IT Support

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Shared 1 month ago

4 views

0:42

Use Case: Reduce MTTR with Ticket Reassignments

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Shared 1 month ago

10 views

2:42

The Workplace | S1 E04: The Loudest Voice

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8K views

2:18

The Workplace | S1 E03: The SLA Games

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Shared 1 month ago

9.6K views

30:15

131. ITXM Practitioners: Donna Xanthidis and Sharon Aggarwal - Beyond CSAT

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Shared 1 month ago

42 views

1:59

HappySignals en 2 minutos

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Shared 1 month ago

6 views

2:12

Encuestas validadas con benchmarking global

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Shared 1 month ago

4 views

1:06

Deja que la IA lea y resuma por ti

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Shared 1 month ago

3 views

1:44

Mide la productividad perdida

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Shared 1 month ago

3 views

1:04

Las personas tienen roles distintos y necesidades distintas

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Shared 1 month ago

1 view

1:08

Obtén tasas de respuesta en las que puedes confiar

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Shared 1 month ago

1 view

1:23

Descubre toda la historia detrás de la experiencia

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Shared 1 month ago

20 views

1:53

The Workplace | S1 E02: The Button Experiment

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Shared 1 month ago

12K views

1:02

Different Roles, Different Needs: Segment IT Experience with HappySignals

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Shared 1 month ago

13 views

1:01

Stop Reading Thousands of Comments: Use AI to See What’s Trending

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Shared 1 month ago

180 views

1:03

High Response Rates, Better Decisions: Continuous IT Experience Data

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Shared 1 month ago

265 views

1:35

How Much Time Do Employees Lose to IT Issues?

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Shared 1 month ago

336 views

2:03

Ready-Made IT Experience Surveys

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Shared 1 month ago

298 views

1:22

CSAT Isn’t Enough: See What Employees Really Experience in IT

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Shared 1 month ago

334 views

1:42

The Workplace | S1 E01: The CSAT Review

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Shared 1 month ago

13K views

17:53

130. ITXM Practitioners: Shaun Brown, Director Global Service Delivery

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Shared 1 month ago

67 views

0:15

The Workplace - Teaser

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Shared 1 month ago

129 views

28:58

ITXM Summit 2025 - Sharon Aggarwal, Invesco - Driving IT Service Improvement with Experience Data

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Shared 1 month ago

33 views

26:14

129. Lisa Bauer: Transforming Team Dynamics with Human-Centered Design

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Shared 5 months ago

51 views

10:46

128. Better Together - DEX Partnership with HappySignals and Nexthink

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Shared 6 months ago

84 views

40:51

127. From AI Hype to Human-Centred IT: Jaro Tomik from CDW

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Shared 8 months ago

85 views

29:20

126. Hasse Eranka - Clarity Over Complexity: The New Rule for IT Leaders

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Shared 8 months ago

65 views

24:12

125. Clarity, Common Sense & Storytelling — Paul Brandvold on Keeping ITSM Human

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Shared 9 months ago

91 views

20:50

124. 2025 Global IT Experience Benchmark

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Shared 9 months ago

17 views

37:17

123. Future Proofing Service Management with Sophie Hussey

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Shared 1 year ago

134 views

36:09

122. Barriers to AI adoption with Alexandre Vallette

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Shared 1 year ago

91 views

1:48

How HappySignals Works in 2 Minutes

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Shared 1 year ago

349 views

33:34

SDI Events: People-First Approach to IT Decision Making & XLAs by Sami Kallio

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Shared 1 year ago

42 views

43:44

121. How to understand complexity with Dave Snowden

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Shared 1 year ago

3K views

0:47

IT is Emotions - Make Better IT Decisions with HappySignals

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Shared 1 year ago

1.7K views

37:59

120. IT Trends for 2025 with Roy Atkinson and Sakari Kyrö

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Shared 1 year ago

118 views

19:16

119. ITXM Insights from November 2024

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Shared 1 year ago

28 views

19:49

117. Tiger Teams and Watermelons? ITXM Monthly October 2024

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Shared 1 year ago

78 views

2:31:31

ITXM Summit 2024 - Drive Business Outcomes with IT Experience Management

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Shared 1 year ago

118 views

20:30

113. Addressing the Watermelon Effect? ITXM Monthly May 2024

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Shared 1 year ago

182 views

21:52

112. Future of IT Support? ITXM Monthly

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Shared 1 year ago

89 views

24:56

109. ITXM Monthly: The IT Leaders Guide to Employee Productivity - More smiles, less time wasted

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Shared 2 years ago

101 views

17:06

ITXM Summit 2024: Leading IT with Experience Management, Chris Fazey at Campari Group

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Shared 2 years ago

91 views

1:07

What is the watermelon effect?

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Shared 2 years ago

1K views

16:57

108. February 2024 - Monthly ITXM Insights

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Shared 2 years ago

85 views

26:13

ITXM Summit 2024: Ensuring Successful XLA Contracts Neil Keating, Bright Horse

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Shared 2 years ago

131 views

24:43

ITXM Summit 2024: How Nestlé IT is modernizing ITSM with Experience Management

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Shared 2 years ago

157 views

23:37

ITXM Summit 2024: Decision making with Human-Centric IT Experience

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Shared 2 years ago

100 views

13:24

107. XLA 1.0 Contract Recommendations #xla

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Shared 2 years ago

160 views

10:21

106. #xla Penalties vs Rewards in XLA Contracts

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Shared 2 years ago

64 views

14:57

105. Four Options on How to Bring #XLAs into Contracts

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Shared 2 years ago

61 views

2:09

ITXM Foundation Course: ITXM Alignment With Other Frameworks

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Shared 2 years ago

49 views

5:31

ITXM Foundation Course Lesson 6/6: Experience Level Agreements (XLAs)

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Shared 2 years ago

97 views

6:14

ITXM Foundation Course Lesson 5/6: Improving IT Experiences

HappySignals - IT Experience Management platform

Shared 2 years ago

60 views

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