ComputerTalk - Invidious

ComputerTalk

ComputerTalk’s ice, a Teams omnichannel contact center, seamlessly integrates with existing applications and bridges the gap from legacy infrastructure to Teams. ice connects and extends the user experience natively within Teams to drive collaboration, deliver complex routing, and enable configurable design to enhance customer experience.

Founded in 1987 and headquartered in Markham, Canada, ComputerTalk powers contact centers across the globe.

Visit us: www.computer-talk.com/

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0:25

ComputerTalk’s ice Contact Center Version 15.2 is here!

ComputerTalk

Shared 5 days ago

11K views

0:59

ComputerTalk is a sponsor at the 2026 Contact Centre Strategies Summit!

ComputerTalk

Shared 6 months ago

38 views

2:26

Just For Laughs: Sales Style!

ComputerTalk

Shared 9 months ago

20 views

2:12

The Evolving Role of AI in B2B Sales

ComputerTalk

Shared 9 months ago

21 views

2:22

How Sales Drives Impact in B2B Tech

ComputerTalk

Shared 9 months ago

18 views

1:40

Why ComputerTalk? A Sales Perspective

ComputerTalk

Shared 10 months ago

58 views

4:29

Key Contact Center Strategies for When Supply Chain Disruption Occur

ComputerTalk

Shared 1 year ago

18 views

1:32

Why AI Governance Is the CX Trend You Can't Ignore

ComputerTalk

Shared 1 year ago

22 views

3:10

Teams Phone extensibility for ComputerTalk's ice Contact Center

ComputerTalk

Shared 1 year ago

162 views

7:24

Building Resilience in Utilities Contact Centers

ComputerTalk

Shared 1 year ago

40 views

1:07

ice Contact Center Tip 12: Apply Priority Settings to VIP Queues

ComputerTalk

Shared 1 year ago

40 views

0:57

ice Contact Center Tip 11: Take Advantage of ComputerTalk's Resources

ComputerTalk

Shared 1 year ago

51 views

0:27

ice Contact Center Tip 10: Leverage AI Capabilities

ComputerTalk

Shared 1 year ago

32 views

0:48

ice Contact Center Tip 9: Enable Multi-Contact Handling

ComputerTalk

Shared 1 year ago

50 views

0:37

ice Contact Center Tip 8: Assign LOB Codes to Interactions

ComputerTalk

Shared 1 year ago

20 views

0:38

ice Contact Center Tip 7: Leverage ice’s Evaluation Tool

ComputerTalk

Shared 1 year ago

36 views

0:46

ice Contact Center Tip 6: Assign Skills to Agents

ComputerTalk

Shared 1 year ago

33 views

0:46

ice Contact Center Tip 5: Integrating with a CRM

ComputerTalk

Shared 1 year ago

33 views

1:04

ice Contact Center Tip 4: Set alerts for warning thresholds

ComputerTalk

Shared 1 year ago

23 views

0:47

ice Contact Center Tip 3: Scheduling Reports

ComputerTalk

Shared 1 year ago

23 views

0:31

ice Contact Center Tip 2: Customize Reports With Power BI

ComputerTalk

Shared 1 year ago

52 views

0:31

ice Contact Center Tip 1: Canned Responses

ComputerTalk

Shared 1 year ago

52 views

5:11

Streamlining patient experiences with automated messaging

ComputerTalk

Shared 1 year ago

35 views

2:10

Enhance your customer experience with ComputerTalk

ComputerTalk

Shared 1 year ago

456 views

0:56

A college reduces student wait times with ice Contact Center

ComputerTalk

Shared 2 years ago

40 views

7:17

Top 4 challenges education contact centers are experiencing and how to tackle them

ComputerTalk

Shared 2 years ago

70 views

7:20

Government Contact Center Challenges Part 2: Business

ComputerTalk

Shared 2 years ago

106 views

3:46

Government Contact Center Challenges Part 1: Infrastructure

ComputerTalk

Shared 2 years ago

56 views

0:38

A municipal government revolutionized citizen experience with ice Contact Center

ComputerTalk

Shared 2 years ago

35 views

8:06

Future of AI in customer service with ComputerTalk's Chief Software Architect, Chris Bardon

ComputerTalk

Shared 2 years ago

97 views

7:25

Coastal Community Credit Union transforming members' experience with ice Contact Center

ComputerTalk

Shared 2 years ago

110 views

1:56

Improve agent response times with CRM screen pop

ComputerTalk

Shared 2 years ago

40 views

5:50

Enhance agent performance with agent evaluations

ComputerTalk

Shared 2 years ago

51 views

1:49

Save time with scheduled reports

ComputerTalk

Shared 2 years ago

26 views

2:28

Improve response times and standardize answers with canned responses

ComputerTalk

Shared 2 years ago

64 views

0:35

ComputerTalk's ice Contact Center for Governments

ComputerTalk

Shared 2 years ago

2.4M views

5:33

iceReporting Part 3: Scheduling Reports

ComputerTalk

Shared 2 years ago

45 views

5:20

iceReporting Part 2: Key Reports

ComputerTalk

Shared 2 years ago

54 views

1:47

iceReporting Part 5: Helpful Tips

ComputerTalk

Shared 2 years ago

23 views

3:07

iceReporting part 1: Overview

ComputerTalk

Shared 2 years ago

88 views

1:59

iceReporting Part 4: What’s New

ComputerTalk

Shared 2 years ago

31 views

2:58

ice Contact Center with Microsoft Teams | Demo Overview

ComputerTalk

Shared 2 years ago

13K views

0:37

ComputerTalk's icePhone - An Integrated Softphone

ComputerTalk

Shared 3 years ago

2.5M views

2:46

Security part 1: Risks & Challenges

ComputerTalk

Shared 3 years ago

86 views

1:36

Security part 4: icePay

ComputerTalk

Shared 3 years ago

83 views

1:12

Security part 5: Data Encryption

ComputerTalk

Shared 3 years ago

47 views

0:57

Security part 3: Mitigating Risks

ComputerTalk

Shared 3 years ago

23 views

6:23

Security part 2: Protocols

ComputerTalk

Shared 3 years ago

39 views

1:09

Teams native contact center - ComputerTalk

ComputerTalk

Shared 4 years ago

21K views

4:27

iceMonitor part 3: Settings & Alerts

ComputerTalk

Shared 4 years ago

191 views

5:33

iceMonitor part 2: Grid View & Users Tab

ComputerTalk

Shared 4 years ago

185 views

2:49

iceMonitor part 1: Overview & Home Tab

ComputerTalk

Shared 4 years ago

291 views

1:22

iceSurvey part 5: Viewing responses and reports

ComputerTalk

Shared 5 years ago

67 views

1:54

iceSurvey part 4: Creating a survey run

ComputerTalk

Shared 5 years ago

69 views

1:38

iceSurvey part 3: Creating a voice survey

ComputerTalk

Shared 5 years ago

137 views

3:46

iceSurvey part 2: Creating a web survey

ComputerTalk

Shared 5 years ago

80 views

1:57

iceSurvey part 1: Overview

ComputerTalk

Shared 5 years ago

126 views

0:39

ice Contact Center use case – delivery update with SMS

ComputerTalk

Shared 5 years ago

53 views

1:30

ice Contact Center use case – receiving orders using a chatbot

ComputerTalk

Shared 5 years ago

639 views

2:33

ice Contact Center with CRM Features

ComputerTalk

Shared 5 years ago

173 views