Retention Roadmap - Invidious

Retention Roadmap

Retention Roadmap with Bill Springer is a podcast dedicated to helping new car dealership management tackle customer retention and service department challenges. Published twice a month, the podcast provides actionable insights, industry best practices, and real-life success stories from experts and peers. Our mission is to transform service departments into powerhouses of customer retention and satisfaction, where motivated teams, loyal customers, and consistently high revenue and profit are the norm.

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23:10

Fix This First: The Biggest Risk in Your Service Process

Retention Roadmap

Shared 2 weeks ago

35 views

22:45

How Smart Dealers Turn Recalls into Long-Term Customers

Retention Roadmap

Shared 4 weeks ago

39 views

29:02

The Leadership Discipline Behind Real Retention

Retention Roadmap

Shared 1 month ago

71 views

30:07

The Real Role of AI in Service Retention

Retention Roadmap

Shared 1 month ago

31 views

27:30

Why Retention Will Define the Dealerships That Win 2026

Retention Roadmap

Shared 1 month ago

14 views

32:31

How Mobile Service Protects Post-Warranty Revenue

Retention Roadmap

Shared 3 months ago

14 views

25:24

12% Gone: Where Dealerships Are Losing Service Visits

Retention Roadmap

Shared 3 months ago

62 views

30:46

Service Is the Dealership: Don Hall’s Wake-Up Call for 2026

Retention Roadmap

Shared 4 months ago

38 views

31:10

What U.S. Dealers Can Learn from Australian Fixed Ops

Retention Roadmap

Shared 4 months ago

4 views

27:40

Service Lane Appraisals That Actually Drive Retention

Retention Roadmap

Shared 5 months ago

14 views

35:52

The OEM–Dealer Alignment That Keeps Customers Loyal

Retention Roadmap

Shared 5 months ago

40 views

24:05

The Fixed Ops Mastermind Guide to Modern Retention

Retention Roadmap

Shared 6 months ago

12 views

25:09

Why Outsourcing Porters Might Be Your Best Retention Play

Retention Roadmap

Shared 6 months ago

33 views

29:41

Turn Recalls into Retention with Chris Miller

Retention Roadmap

Shared 7 months ago

21 views

29:33

How Carter Myers Automotive Tackles Retention from Day One

Retention Roadmap

Shared 7 months ago

9 views

21:12

What 70% Online Scheduling Adoption Tells Us About the Future

Retention Roadmap

Shared 8 months ago

16 views

24:45

Turn Your Advisors into Retention Engines with Ron Maki

Retention Roadmap

Shared 8 months ago

71 views

26:41

Dealer Plate Guy on Trust, Turnover, and TikTok

Retention Roadmap

Shared 9 months ago

85 views

29:32

From Guesswork to Precision: Using AI to Boost Service Retention

Retention Roadmap

Shared 9 months ago

44 views

28:11

What AI Can Teach You About Service Defection

Retention Roadmap

Shared 10 months ago

35 views

36:59

From Transactional to Relational: The Service Advisor Shift

Retention Roadmap

Shared 10 months ago

17 views

23:41

Service on the Move: Why Dealerships Are Going Mobile in 2025

Retention Roadmap

Shared 11 months ago

23 views

28:14

From Clipboard to Kiosk: A Modern Fixed Ops Makeover

Retention Roadmap

Shared 11 months ago

12 views

26:08

Unlocking Retention: The Power of the First Service Appointment

Retention Roadmap

Shared 11 months ago

23 views

26:06

The Retention Formula: Insights from Tully Williams

Retention Roadmap

Shared 1 year ago

23 views

30:18

Service Retention in 2025: What’s Changing & How to Adapt

Retention Roadmap

Shared 1 year ago

20 views

21:54

The Future of Dealership Branding & Digital Engagement with Savannah Simms

Retention Roadmap

Shared 1 year ago

40 views

28:04

Turning Recalls into Revenue: The BizzyCar Blueprint

Retention Roadmap

Shared 1 year ago

25 views

22:28

Mastering Parts Operations to Boost Dealership Retention

Retention Roadmap

Shared 1 year ago

4 views

30:10

Adopting Video to Boost Retention and Revenue in Fixed Ops

Retention Roadmap

Shared 1 year ago

22 views

23:27

How to Boost Revenue and Retention with Video Inspections

Retention Roadmap

Shared 1 year ago

46 views

31:44

Retention vs Loyalty: Transforming Customer Relationships

Retention Roadmap

Shared 1 year ago

47 views

23:39

Convenience Meets Loyalty: Ford’s Mobile Service Revolution

Retention Roadmap

Shared 1 year ago

18 views

33:31

The Secret to Service Retention: Insights from Urban Science

Retention Roadmap

Shared 1 year ago

28 views

25:24

Boosting Retention with a Tire-First Strategy

Retention Roadmap

Shared 1 year ago

12 views

27:43

From 400 to 1,700: The Unstoppable Growth of Bozard Ford’s Mobile Service

Retention Roadmap

Shared 1 year ago

63 views

26:32

Leveraging Pricing Intelligence for Your Service Department

Retention Roadmap

Shared 1 year ago

5 views

25:58

Inside the Mobile Service Model: What Every Dealership Needs to Know

Retention Roadmap

Shared 1 year ago

18 views

28:08

Texting and Tech: Modernizing Dealership Communication for the Digital Age

Retention Roadmap

Shared 1 year ago

13 views

24:54

Corey Smith's Playbook for Service Department Excellence

Retention Roadmap

Shared 1 year ago

51 views

20:10

From Fixed Ops to Dealer Principal: A Blueprint for Dealership Success

Retention Roadmap

Shared 1 year ago

55 views

23:09

Dan Shine Discusses the Critical Role of Journalism in Automotive News

Retention Roadmap

Shared 1 year ago

16 views

27:37

Unlock Hidden Revenue: Optimizing Warranty Labor Rates and Parts Markup

Retention Roadmap

Shared 1 year ago

53 views

24:01

EddieInService: Engaging Gen Z Customers in Dealerships

Retention Roadmap

Shared 1 year ago

41 views

32:36

Retention Roadmap: Secrets to Service Success with Don Andres

Retention Roadmap

Shared 1 year ago

61 views

1:47

Introducing The Retention Roadmap Podcast: Navigating Service Success for New Car Dealerships

Retention Roadmap

Shared 1 year ago

77 views