Customer Loyalty and Referrals - Invidious

Customer Loyalty and Referrals

The Customer Loyalty and Referrals channel helps leaders and frontline team members create engaging and memorable customer experiences. The channel is sourced by Dr. Joseph Michelli, the New York Times #1 Bestselling author and customer experience consultant. Joseph works with & writes about brands like Mercedes-Benz, Starbucks, Zappos, Ritz-Carlton, UCLA Health, and Pike Place Fish.

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4:39

All Business Is Personal - A human-centered/technology-aided approach to Customer Loyalty/Referrals

Customer Loyalty and Referrals

Shared 1 month ago

33 views

0:46

Can You Image A World Without Subway? | Joseph Michelli

Customer Loyalty and Referrals

Shared 5 months ago

24 views

36:50

Honing the Human Edge: Edward Mady on Leadership, Culture, and Legendary Hospitality

Customer Loyalty and Referrals

Shared 9 months ago

187 views

31:21

Do you know what drives ORGANIZATIONAL & INDIVIDUAL TRUST? Hop the CX Bus w/ Mark Slatin & find out

Customer Loyalty and Referrals

Shared 11 months ago

28 views

23:18

Hop on the Customer Experience Bus with my Guest Alan Williams

Customer Loyalty and Referrals

Shared 1 year ago

22 views

30:02

Hop on the Customer Experience Bus with my Guest Dana Klein

Customer Loyalty and Referrals

Shared 1 year ago

15 views

30:25

Refunds, Repurchases, & Returning Customers! Lindsay Igoe Head of Experience & Brand Strategy@Reshop

Customer Loyalty and Referrals

Shared 1 year ago

111 views

0:05

Last day to get this discount on my book about One Medical's use of tech & human care.

Customer Loyalty and Referrals

Shared 1 year ago

2 views

50:17

On the Customer Experience (CX) Bus with my guest Robert Spector-CX speaker & bestselling author

Customer Loyalty and Referrals

Shared 1 year ago

25 views

25:12

Southwest Airlines CX Differentiation: Insights from Bill Tierney, VP Customer & Digital Experience

Customer Loyalty and Referrals

Shared 1 year ago

124 views

1:39

Isn’t it time for CUSTOMER MAGIC?

Customer Loyalty and Referrals

Shared 2 years ago

12 views

1:08

Are you contributing to the happiness and health of your team and customers 😁🩺?

Customer Loyalty and Referrals

Shared 2 years ago

10 views

1:01

Do you want to your customers and team members to be HAPPIER 😁?

Customer Loyalty and Referrals

Shared 2 years ago

3 views

1:02

Are you and your team members "polite?"

Customer Loyalty and Referrals

Shared 2 years ago

4 views

1:11

Are you and your team "fully present" with each other and your customers?

Customer Loyalty and Referrals

Shared 2 years ago

11 views

1:11

Tips for overcoming one customer experience challenge - phone snubbing (phubbing) 📵.

Customer Loyalty and Referrals

Shared 2 years ago

3 views

1:18

Service professionals, please put your phone down when a person is in front of you!

Customer Loyalty and Referrals

Shared 2 years ago

40 views

1:26

(Part 2 of 3) Imagine a world where rules taught in kindergarten were adhered to by adults.

Customer Loyalty and Referrals

Shared 2 years ago

5 views

1:27

What if more people returned their shopping carts?

Customer Loyalty and Referrals

Shared 2 years ago

12 views

1:15

What do kindergarten lessons have to do with customer and employee experience? (part 1)

Customer Loyalty and Referrals

Shared 2 years ago

2 views

1:19

What if more people engaged in civil discourse?

Customer Loyalty and Referrals

Shared 2 years ago

11 views

1:26

The link between human experience elevation and kindergarten (part 2)

Customer Loyalty and Referrals

Shared 2 years ago

2 views

0:35

Customer Magic Sydney - Behind the Scenes from the Top of the Salesforce Tower

Customer Loyalty and Referrals

Shared 2 years ago

22 views

0:59

The Zappos Experience - Play Together/Stay Together

Customer Loyalty and Referrals

Shared 3 years ago

37 views

1:35

Another short ride (under 2 minutes) on the CX Bus with Optimism Expert TERRY PAULSON, PHD!

Customer Loyalty and Referrals

Shared 3 years ago

12 views

1:43

Under 2 minutes on the CX Bus with Optimism Expert TERRY PAULSON, PHD!

Customer Loyalty and Referrals

Shared 3 years ago

9 views

1:50

Zappos and the Way We Serve(TM)

Customer Loyalty and Referrals

Shared 3 years ago

692 views

1:30

Service is Always Personal

Customer Loyalty and Referrals

Shared 3 years ago

671 views

1:49

Take another Quick Trip (under 2 minutes) on the CX bus with Brand Builder EKATERINA WALTER!

Customer Loyalty and Referrals

Shared 3 years ago

7 views

1:51

Under 2 minutes on the CX Bus with Branding Storyteller EKATERINA WALTER!

Customer Loyalty and Referrals

Shared 3 years ago

17 views

2:01

Take another Quick Trip (2 minutes) on the CX bus with Peacemaker SARAH ANDERSON!

Customer Loyalty and Referrals

Shared 3 years ago

4 views

1:49

Under 2 minutes on the CX Bus with Peacemaker SARAH ANDERSON!

Customer Loyalty and Referrals

Shared 4 years ago

10 views

1:37

Take another Quick Trip (under 2 minutes) on the CX bus with Branding Guru SUZANNE TULIEN!

Customer Loyalty and Referrals

Shared 4 years ago

11 views

1:46

Take another Quick Trip (under 2 minutes) on the CX bus with customer experience legend, JOE PINE!

Customer Loyalty and Referrals

Shared 4 years ago

17 views

1:28

Under 2 minutes on the CX Bus with Customer Experience Legend JOE PINE!

Customer Loyalty and Referrals

Shared 4 years ago

23 views

1:47

Take another Quick Trip (under 2 minutes) with Micah Solomon on the CX bus!

Customer Loyalty and Referrals

Shared 4 years ago

11 views

1:55

Under 2 minutes on the CX bus with bestselling author Micah Solomon

Customer Loyalty and Referrals

Shared 4 years ago

53 views

1:58

Take another quick trip (under 2 min) with my guest Dr Heiss on the Customer Experience Bus.

Customer Loyalty and Referrals

Shared 4 years ago

16 views

1:44

Under 2 Minutes on the Customer Experience Bus w/ Dr Rebecca Heiss author of Instinct! Join the ride

Customer Loyalty and Referrals

Shared 4 years ago

22 views

1:54

Quick Trip (under 2 min.) on the Customer Experience Bus - IDEAS ARE CURRENCY w/ Carmine Gallo

Customer Loyalty and Referrals

Shared 4 years ago

15 views

1:52

Quick Trip (under 2 min.) on the Customer Experience Bus - EFFECTIVE COMMUNICATION w/ Carmine Gallo

Customer Loyalty and Referrals

Shared 4 years ago

15 views

1:43

Less than 2 Minutes on the Customer Experience Road with Smothers' Brother Dickie Smothers

Customer Loyalty and Referrals

Shared 4 years ago

54 views

1:17

Keynoting for 2000 Dentists Sounds Like a Punchline but this Check-in is only Partial Bull

Customer Loyalty and Referrals

Shared 4 years ago

15 views

1:48

Less than 2 minutes on the Customer Experience Road with Smother's Brother Dickie Smothers

Customer Loyalty and Referrals

Shared 4 years ago

29 views

1:49

Less than 2 minutes on the Customer Experience Road w/ Adrian Swinscoe & Joseph Michelli

Customer Loyalty and Referrals

Shared 4 years ago

23 views

1:31

Less than 2 minutes on the CX Road with Adrian Swinscoe & Joseph Michelli

Customer Loyalty and Referrals

Shared 4 years ago

11 views

4:48

Target Delight Instead of Satisfaction | How to Drive Delight the Mercedes-Benz Way

Customer Loyalty and Referrals

Shared 4 years ago

112 views

0:40

Who have you Surprised and Delighted today? Thank you Dennis Yu for my sock surprise!

Customer Loyalty and Referrals

Shared 4 years ago

15 views

5:14

Fueling Process and Technological Change | How to Drive Delight the Mercedes-Benz Way

Customer Loyalty and Referrals

Shared 4 years ago

25 views

4:06

Training for Delight | How to Drive Delight the Mercedes-Benz Way

Customer Loyalty and Referrals

Shared 4 years ago

123 views

5:33

Examining and Elevating Every Touchpoint | How to Drive Delight the Mercedes-Benz Way

Customer Loyalty and Referrals

Shared 4 years ago

129 views

4:19

From Promises to Commitments | How to Drive Delight the Mercedes-Benz Way

Customer Loyalty and Referrals

Shared 4 years ago

139 views

3:27

Cherish and Challenge Your Legacy | How to Deliver World-Class CX – Leading the Starbucks Way

Customer Loyalty and Referrals

Shared 4 years ago

26 views

3:49

Mobilize the Connection | How to Deliver World-Class Customer Experiences –Leading the Starbucks Way

Customer Loyalty and Referrals

Shared 4 years ago

16 views

4:03

Reach for Common Ground | How to Deliver World-Class Customer Experiences –Leading the Starbucks Way

Customer Loyalty and Referrals

Shared 4 years ago

49 views

3:42

Love to be Loved | How to Deliver World-Class Customer Experiences – Leading the Starbucks Way

Customer Loyalty and Referrals

Shared 4 years ago

29 views

5:30

Savor and Elevate | How to Deliver World-Class Customer Experiences – Leading the Starbucks Way

Customer Loyalty and Referrals

Shared 4 years ago

100 views

5:08

Success Requires Community Engagement | Customer Experience Excellence – The Airbnb Way

Customer Loyalty and Referrals

Shared 4 years ago

25 views

4:43

Empowerment is More than a Management Catchphrase | Customer Experience Excellence – The Airbnb Way

Customer Loyalty and Referrals

Shared 4 years ago

22 views

4:42

Everyone is in the Hospitality Business | Customer Experience Excellence – The Airbnb Way

Customer Loyalty and Referrals

Shared 4 years ago

27 views