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Softphone helps global enterprises unify Genesys Cloud™ with the systems that run their business — CRMs, ERPs, ITSMs, legacy platforms, and custom applications.

With 25+ years of expertise and hundreds of large‑scale deployments, we deliver enterprise‑grade integrations, automations, and migration frameworks trusted by 900+ organizations worldwide.

On this channel, you’ll find:
• Product demos and use‑case walkthroughs
• AI‑enhanced workflows blending Genesys Copilot with platform AIs like Einstein, Microsoft Copilot, SAP Joule, and more
• Best practices for CRM/ERP/ITSM integrations
• Migration insights for on‑prem and multi‑CRM environments
• Tech deep dives and partner content

Experts in Genesys. Experts in Enterprise Systems. Experts at Unifying Them.

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1:03

Softphone Connectors: Turning Minutes Into Millions | Our New Look, Same Integration Excellence

Softphone

Shared 1 month ago

13 views

0:23

Softphone Connector: Streamlined Wrap‑Up & Interaction Details in SAP Service Cloud 2

Softphone

Shared 9 months ago

36 views

0:54

SAP Smart Connector: AI Copilot & Chat Transcripts for Genesys Cloud

Softphone

Shared 9 months ago

89 views

1:06

SAP Smart Connector: Unifying Service Cloud 2 and Genesys for Superior Chat Management

Softphone

Shared 9 months ago

13 views

0:57

SAP Smart Connector: Flawless WhatsApp Management with Genesys Cloud & Copilot

Softphone

Shared 9 months ago

73 views

0:35

Handle SMS with Ease: SAP Service Cloud 2 & Genesys Cloud Integration

Softphone

Shared 9 months ago

32 views

0:41

See the Call: Deep Dive into Interaction Details & Sentiment with SAP Smart Connector

Softphone

Shared 9 months ago

17 views

0:46

Mastering Inbound Calls: SAP Smart Connector for Genesys Cloud

Softphone

Shared 9 months ago

53 views

0:25

Essential Agent Tools with Genesys Cloud & SAP Service Cloud 2 Integration

Softphone

Shared 9 months ago

36 views

0:26

Genesys Cloud & SAP Service Cloud 2 Integration: Easy Agent Status Updates

Softphone

Shared 9 months ago

77 views

0:31

Login Smarter: SAP Service Cloud 2 & Genesys Cloud Integration with SSO

Softphone

Shared 9 months ago

108 views

5:16

SAP Smart Connector: Seamless Genesys Cloud & SAP Service Cloud 2 Integration

Softphone

Shared 9 months ago

267 views

4:57

Smart Connector for MS Dynamics 365 & Genesys Cloud Integration: Use Cases and Streamlined Workflows

Softphone

Shared 9 months ago

510 views

0:56

How the Softphone Connector Solves Contact Disambiguation in Dynamics 365 + Genesys Cloud

Softphone

Shared 9 months ago

45 views

0:36

Deep Dive: Accessing Genesys Interaction Details from Dynamics 365 with Smart Connector

Softphone

Shared 9 months ago

53 views

0:36

Boost Agent Efficiency: Canned Responses in Genesys Cloud & Dynamics 365 Integration

Softphone

Shared 9 months ago

78 views

0:27

Streamline Your Chats: Genesys Cloud Integration with Microsoft Dynamics Smart Connector

Softphone

Shared 9 months ago

69 views

1:10

Microsoft Dynamics Smart Connector: Seamless Inbound Call Handling

Softphone

Shared 9 months ago

73 views

0:42

Simple Agent Status Management: Dynamics 365 and Genesys Cloud Integration

Softphone

Shared 9 months ago

29 views

0:28

Genesys Cloud Queue Control With Microsoft Dynamics Smart Connector

Softphone

Shared 9 months ago

29 views

0:23

Dynamics 365 & Genesys Cloud Integration: Agent Shift Schedule at a Glance

Softphone

Shared 9 months ago

57 views

0:17

Genesys Cloud & Dynamics 365: Enhanced Agent Performance & Statistics

Softphone

Shared 9 months ago

21 views

0:30

Agent Tools in Action: Integrating Genesys Cloud with Microsoft Dynamics 365

Softphone

Shared 9 months ago

110 views

0:29

Seamless Agent Login: Genesys Cloud & Microsoft Dynamics 365 Integration

Softphone

Shared 9 months ago

159 views

2:09

Streamline Genesys Work item Management in Any CRM with Smart Connectors

Softphone

Shared 9 months ago

13 views

0:58

Genesys Pega Integration Agent Copilot and Voice Interaction

Softphone

Shared 11 months ago

284 views

1:00

AI-Powered Genesys SAP Integration: Chat Interaction

Softphone

Shared 1 year ago

91 views

1:29

Genesys SAP CRM Integration: AI-Powered Call Resolution - Resolve Calls Faster

Softphone

Shared 1 year ago

83 views

0:30

Genesys Salesforce Integration: AI-Powered Next Best Action

Softphone

Shared 1 year ago

1.1K views

0:33

Boost Agent Video Calls with a CRM and Genesys Integration by Auvious and Softphone Smart Connectors

Softphone

Shared 1 year ago

95 views

0:13

E-Mail Interaction Transcript Handling with Oracle® Service Cloud & Genesys Cloud™ Smart Connector

Softphone

Shared 1 year ago

142 views

0:21

Smart Connector Customer Multi-Interaction with Oracle® Service Cloud & Genesys Cloud™ | Use Case

Softphone

Shared 1 year ago

68 views

0:32

Genesys™ Agent Assist AI-Driven Inbound Email Interaction Use Case | Oracle® Service Cloud Connector

Softphone

Shared 1 year ago

237 views

0:27

Inbound Email Interaction with Genesys Cloud™ Smart Connector and Oracle® Service Cloud | Review

Softphone

Shared 1 year ago

149 views

0:59

Oracle® Service Cloud & Genesys Cloud™ Smart Connector: Inbound Chat & Canned Responses Review

Softphone

Shared 1 year ago

94 views

0:18

How to Access Voice Recordings with Oracle® Service Cloud & Genesys Cloud™ Smart Connector

Softphone

Shared 1 year ago

68 views

0:31

Get Access To Call Interaction Details Efficiently | Oracle® Service Cloud Smart Connector

Softphone

Shared 1 year ago

41 views

0:18

Oracle® Service Cloud & Genesys Cloud™ Inbound Call Smart Connector: Review

Softphone

Shared 1 year ago

61 views

0:48

Access Agent Tools and Queues with Oracle® Service Cloud & Genesys Cloud™ Smart Connector | Review

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Shared 1 year ago

52 views

0:18

Oracle® Service Cloud Agent Status & Interaction Readiness with Genesys Cloud™ Smart Connector

Softphone

Shared 1 year ago

30 views

0:33

Oracle® Service Cloud Smart Connector Login Review | Genesys Cloud Integration How-to

Softphone

Shared 1 year ago

66 views

4:40

Oracle® Service Cloud & Genesys Cloud™ Smart Connector Integration | Key Use Cases & Benefits

Softphone

Shared 1 year ago

189 views

10:06

Smart Connector for Salesforce® & Genesys Cloud™ Integration Use Cases Including AI Next Best Action

Softphone

Shared 1 year ago

314 views

0:55

Genesys Cloud™ AI Next Best Action with Salesforce® Smart Connector: Howto & Review

Softphone

Shared 1 year ago

933 views

0:51

Smart Connector Interaction Time Logs Review: Optimizing Salesforce with Genesys Cloud

Softphone

Shared 1 year ago

384 views

0:48

Interaction History, Metrics & Quality with Salesforce® & Genesys Cloud™ Smart Connector

Softphone

Shared 1 year ago

282 views

0:33

Smart Connector Multi-Interaction Management with Salesforce® and Genesys Cloud™ HOW-TO

Softphone

Shared 1 year ago

303 views

0:36

How to Enhance Inbound Chat Integration with Genesys Cloud™ and Salesforce®

Softphone

Shared 1 year ago

551 views

0:33

How to Use Click-to-Call with Salesforce® Smart Connector: A Genesys Cloud™ Integration Review

Softphone

Shared 1 year ago

621 views

1:03

Automatically Resolve Contact Ambiguities with the Salesforce X Genesys Cloud Connector Integration

Softphone

Shared 1 year ago

171 views

1:31

Agent Inbound Call Handling with Salesforce® & Genesys Cloud™ Smart Connector | How-to Review

Softphone

Shared 1 year ago

424 views

0:44

Genesys Cloud Salesforce Integration with Agent Tools To Maximize the Agent Experience - HOWTO

Softphone

Shared 1 year ago

228 views

0:19

How to Manage Agent Status with the Smart Connector for Genesys Cloud and Salesforce Integration

Softphone

Shared 1 year ago

161 views

0:37

Smart Connector Agent Login with Genesys Cloud™ & Salesforce Integration | CTI Feature HOWTO

Softphone

Shared 1 year ago

358 views

7:27

Smart Connector for ServiceNow® & Genesys Cloud™ Integration Use Cases including AI Agent Copilot

Softphone

Shared 1 year ago

612 views

0:57

Smart UI Widget Enhanced for Genesys Cloud™ & ServiceNow® Smart Connector Integration

Softphone

Shared 1 year ago

177 views

0:38

Integrate ServiceNow® Agent Workspace & Genesys Cloud™ with Smart Connector

Softphone

Shared 1 year ago

366 views

1:16

AI-Powered Email Interaction with Genesys™ Agent Copilot: ServiceNow® Smart Connector Use Case

Softphone

Shared 1 year ago

539 views

1:15

Inbound Chat Management with ServiceNow® & Genesys Cloud™ Smart Connector Integration

Softphone

Shared 1 year ago

284 views

1:46

Streamline Inbound Call Handling with ServiceNow® & Genesys Cloud™ Smart Connector

Softphone

Shared 1 year ago

138 views

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