Leadership, & the Future of the Skilled Trades | Dan Sublett, President of J.W. Didado Electric

Don’t Let Marketing Miss the Mark, Neuroscience, Sales & Shon Christy

Undercover Caller: Episode 15: Exposed! The ShockingTruth Behind a 100% Satisfaction Guarantee Call!

Undercover Caller Episode 14: Testing the “Top Workplace” HVAC Company’s Customer Service

Top Google Contractor Gets BUSTED – Double Zero Rating

Michael DiSabato: The Fighter Who Brought the Ohio State Scandal to Light 👊

The People Business Podcast: Ep. 40 Surviving Ohio State: Whistleblower Confronts the Abuse

🚨 HVAC Company BOMBS Job Seeker Call | Undercover Caller w/ Frank Favaro 🚨Episode 12

The People Business Podcast Ep.39: New Kent State Head Coach Josh Moore

🔥 He Went UNDERCOVER as a Facility Director… Ep. 11 You Won’t Believe How This Contractor Responded!

This Chewy Employee BLEW My MIND | Undercover Caller Ep. 9 w/ Frank Favaro

The People Business Podcast Ep 38 | The Legacy of Coach Billy Barger of Walsh Jesuit

The People Business Podcast Ep: 36: The Human Side of Construction w/ Justin Azbill

Business is a game. We don't excel if we don't enjoy.

From 15K to 49K: How People Built Playhouse Square | #Shorts

The People Business Podcast Ep 37 | From Broadway Dreams to Business Breakthroughs | Antoinette Kula

🚨 Undercover Caller – Episode 8 is LIVE! 🚨

Undercover Caller EP.7: Does The Ritz-Carlton Live Up to Its Legendary Service? 👀📞

📞 UNDERCOVER CALLER EP. 6: How Well Do HVAC Companies Handle New Customers? 🤔🔥

What is ServeCentric all about?

TPB Dan Slattery Vodcast

How ServeCentric Helped Bell & Blaire Mechanical Become the Chick-fil-A of Their Industry

Frank Favaro’s Under Cover Caller Series: Episode 5 – Cincinnati Equipment Manufacturer 🎥

Undercover Call EXPOSES Landscaping Customer Service FAILS – Is This the Future of Customer Support?

Frank Favaro’s Undercover Caller Series: Episode 4 - Exploring Company Culture

Frank Favaro’s Undercover Caller Episode 3 – HVAC Customer Service Exposed!

Undercover Caller EXPOSES HVAC Company’s Phone Skills! 🔥 See How They Scored in Full Episode 1!

The People Business Ep. 34: Mike Goetz's Journey to Success with The Northrich Company

The People Business Ep. 33: Inside 'Clash of Dynasties': Wrestling's Greatest Rivalry with Ben Hatta

How Todd Barnhart and Gardiner are enhancing their internal communication with Frank Favaro

The People Business Ep. 32: Pioneering the Trades: Maria Ford's Impact at DEWALT

How John Meade Benefited from Working with Frank Favaro & ServeCentric

The People Business Ep. 31: CEO Todd Barnhart Shares Gardiner's Success & Workplace Culture Secrets!

Frontline Excellence in Customer Service

The People Business Ep. 27 | Robert Beck on Industry Leadership and Mentorship

The People Business - 30 - Bob Burg - The Go-Giver's Path to Extraordinary Achievement

Client Testimonial - Shon Christy

Build World-Class Client Relationships with Our Proven Framework! 🚀 | Serve-Centric Coaching

The 5 C's to Building a World-Class Customer Experience | Must-Know Tips for Success

CommTALK Podcast Remix - Special Guest Frank Favaro: Serve-Centric Sales Secrets 🎙️

The People Business - 26 - Craig Berman - It’s Only Air Conditioning

The People Business - Ep. 25 - Bill Bassett - Building Life’s Champions: A Journey Beyond the Arena

The People Business - Episode 24 - Aaron Watters - Our People, Our Partners is Our Purpose

The People Business Podcast Ep. 23 - Tim Brink - A Man For Ohers

The People Business - Ep. 22 - Emily Lord - Undeniable

Proactive vs Reactive: Go Ugly Early to Be a Trusted Business Professional 💼

Why is Chik-fil-A so much better at serving their customers than their competition?

The People Business Podcast Episode 21 - Climbing the Relationship Ladder

Making It Stick! Sharing Best Practices for your implementation

Influence and Intention - The Success Of Our Program

Two Ways We Get Paid

Who is right? 80% of CEOs say Their Company is Great at CX 8% of Customers Agree.

It doesn't matter how good you think you are. It's the customers perception that matters.

How to make price irrelevant and become a resource in the eyes of your customers

The root cause of price objections and how to overcome them.

What would your customers say about you or your team?

The only thing that matters when interacting with customers.

How much is yours?

Check yourself before you wreck yourself!

Jeff Knupp - Competing at the Highest Level