Voice to Value: I Used ChatGPT Voice to Help Build an Automation | Episode 099

Director vs Doer: Thriving in the A.I. Era | Episode 098

The Digital CX Masterclass Waitlist is Open!

Unreasonable Hospitality & Magic Customer Moments at Scale | Episode 097

The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096

Start Where You Are: Small Steps to Success with Justin Neal | Episode 95

Turning Written Feedback into Meaningful Action for Your Brand | Episode 094

Back to Basics: The Renewal Flow | Episode 093

Inside Fullstory’s Approach to In-App Engagement with Talia Root and Brent Hildebrand | Episode 092

Handwritten Notes as a CX Strategy to Surprise & Delight w/ David Wachs of Handwrytten | Episode 091

"Just Go Talk to ChatGPT" - A.I. Q&A | Episode 090

Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089

Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 087

From B2C to B2B: Simplicity is Key in Digital CS with Ed Powers | Episode 087

Data Hygiene for Great Customer Experiences with Irwin Hipsman of Repetitos | Episode 086

End Of Year Recap as Told by Google’s NotebookLM | Episode 085

Using Google's NotebookLM to Produce a Podcast and Summarize Docs | Episode 084

Airtable’s Journey to Scalable Customer Success with Alison Barrett | Episode 083

Pro Tips for Building a Better Digital CS Program with Marley Wagner | Episode 082

Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081

Where to Find Automation Opportunities to Improve Customer AND Employee Experience | Episode 080

Digital Duct Tape: Leveraging AI to Solve CX Challenges with Scott Wilder | Episode 079

Lessons in CX Leadership and Strategy with CX Superwoman Nat Onions of Customer.io | Episode 078

Scaling Customer Education for Digital CS with Adam Avramescu of Personio & CELab Podcast | Ep 077

Enhancing CX with Targeted Campaigns...and LinkedIn Ads! | Kat Breeggemann of Automox | Episode 076

Digital Customer Success Maturity Model Assessment Launch and Post Churn-In Q&A | Episode 075

Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande | Episode 074

Inside the Build of 15Five's Digital CS Program w/ Natalia Andreeva & Kaelon Russell | Episode 073

Tattoos to Tech: Larissa Licha’s Mission to Bridge R&D and CS as CEO of Joyn | Episode 072

Inside Salesforce: Driving Customer Value with AI & Automation - Bernard Slowey, VP of DCS | Ep. 071

Four Ways to Measure Your Digital Customer Success Program | Episode 070

Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069

Scale & Digital at Early Stage Startups w/ Mary Caballero | Episode 068

Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Ep. 067

Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066

The Four Pillars of Digital Customer Success | Episode 065

AI Tooling to Drive Growth & Break Down Silos with Masha Kroll of Glowstick | Episode 064

Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063

Customer Education ROI for Revenue Growth with Greg Rose of Intellum | Episode 062

Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061

Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060

Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Ep. 059

Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Ep 058

AI-Powered Customer Success & Predictive Analytics with the Founders of FunnelStory | Episode 057

SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056

The Generative AI Primer for CSMs | Episode 055

AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054

"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053

State of the Industry and Promise of AI with Jeff Heckler | Episode 052

Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Ep. 051

Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050

Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049

The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048

Digital Advice from a CS OG and Innovator with Irit Eizips of CSM Practice | Episode 047

Machine Learning and CS Jobs

Sibling Synergy and Machine Learning in CS with Maarten and Michiel Doornenbal of Churned | Ep. 046

Applying Common Sense to Digital Customer Success with Rob Zambito of Success Scaled | Episode 045

Video Micro-Learning at Scale with Delores Cooper of Zendesk | Episode 044

The Power of Hyper-Personalized Content for Customer Success with Nik Mijic of Matik | Episode 043

Customer Education and The Digital Journey with Erica Akroyd of Pendo | Episode 042