Level Up Your Career: AI's Impact on Customer Experience (CX)

Episode 24: Chat with Harsha Saxena: Entrepreneur, Author and Managing Director of IICSR

Episode 22: A Chat with a pioneering serial entrepreneur extraordinarie: Amber Main

Episode 20: How to succeed with Digital Customer Success with Elisabeth Courland

Episode 19: Impact of #AI on customer success and support

Season 2 Episode 8: Donna Weber talking about Hybrid Customer Onboarding #CSM

How to make use of a document without even reading it? And implement frameworks from docs in 5 mins.

Season 2 Episode 7: How to Build Your Personal Brand for Career Success.

🤔 Are You an AI Expert? 🤓 Take This Fun #AI Quiz to Find Out! 🥳

Season 2 Episode 6: Unlocking IoT Secrets and Careers Paths (Part 2/2)

🚀 Ready to Dive into Startup Life as a Founder? 🤔✨ 3 Game-Changing Self-Tests to Help You Decide! 💪🔥

Season 2 Episode 5: IoT: What you need to know (Part 1/2)

2023 Customer Success Summit - Panel Discussion Q&A

2023 Customer Success Summit - Customer-Centric Culture Session

2023 Customer Success Summit - Customer Advocacy Presentation

2023 Customer Success Summit - Panel Discussion on Emerging Technologies in Customer Success

2023 Customer Success Summit - Panel Discussion on Customer Success Tools

2023 Customer Success Summit Highlights - Part 2

2023 Customer Success Summit Kickoff

S1E10: Use AI & Automation to Improve User Engagement and Just-in-Time Micro Learning

S1E9: Mitigating the Risks of AI in Customer Success

How to make customer journey mapping work for you?

S1E8: How can CSMs work effectively across org silos and much more

S1E7: Chat with Top 100 Customer Success Strategist - Ifeanyi Nwoke

S1E6: How Can a Customer Success Manager Easily Spot a Customer Before They Churn

S1E5: A Conversation with AppEQ.AI Founders

S1E4: Top 5 FREE Tools for the Customer Success Manager

S1E3: Top 5 Metrics That Every CSM Should KNOW

S1E2:7 Must Have Skills for a Customer Success Manager

S1E1: CSM MINDSET FOR NON-SAAS CLIENTS WITH SPECIAL GUEST LAWRENCE FU

Why You Should Care About Job/Career-Personality Fit?

Developing & Working with Customer Success Plans

How to Handle Difficult Customer Conversations

How Can a Customer Success Manager (CSM) Effectively Influence Product Roadmap

The only 1 thing to look for while hiring a CSM. That matters.

Importance of Measuring Product Usage (The Complete Guide)

Relationship between Customer Experience, Customer Success, Support, Sales and Marketing

5 Common QBR (Quarterly Business Review) Myths Demystified

Quarterly Business Review (QBR) - Learnings and Best Practices

Difference between ticketing solutions (Zendesk, Jira) and client portals (Salesforce, HubSpot)

Part 3 of 3: Impact of Pivot on Customer Success (Metrics and Dashboards)

Part 2 of 3: Impact of Pivot on Customer Success (Operational Aspects)

Part 1 of 3: Impact of Pivot on Customer Success (High Level Strategy)