Gainsight acquires UpdateAI (Love Island parody for social media)

2025 UpdateAI Product Walkthrough

Kristi's Secret AI Project, Josh's Wedding & Until Next Time...

The Reality of Promotions and Navigating Career Growth ft. Rachel Tsui (Komodo Health)

How to Turn Insights into Company Strategy ft. Cait Keohane

Gainsight’s Big Leaps, AI Agents, and Pulse 2025 ft. Nick Mehta

How GitHub Drives Measurable Customer Outcomes (And Tracks What Matters) ft. Michael Goetz (GitHub)

How AngelList is Leveling Up CS into a True Commercial and Revenue Driver ft. Carly Van Kirk

AI That Delivers: The Top AI Tools in Customer Success

Life, Loss & Lessons : Unchurned BTS

Reinventing the Future of Work With AI-Powered Workflows ft. Mike Haylon (Asana)

Getting Started on UpdateAI: Maximizing your Meeting Recaps

How to Thrive in the Change Economy in the Age of AI ft. Brett Queener (Bonfire Ventures)

How can AI as a strategic partner transform CS from reactive to proactive?

Product Walkthrough for WestCap Portcos

Defining the CS Playbook Philosophy to Balance - Guidance and Governance ft. Caitlin Wood (ZeroFox)

How to Scale Customer Success Beyond the Comfort Zone? ft. Kelly McGuire (Everstage)

How to Build a Customer-Centric Culture ft. Rimple Patel (Eightfold.ai)

How CS Teams Can Build Trust and Secure Buy-In to Grow and Scale Customer Success

Redefining Customer Experience with Empathic AI ft. Andrei Negrau & Chad Horenfeldt (Siena AI)

Why we killed our free plan

Navigating Mergers and Leading Through Change ft. Bonnye Hart

How to Hire, Build, and Grow an All-Star Customer Success Team ft. Amy Oilman (Conversica)

Enabling Excellence by Transforming CSM Roles ft. Christine Boermeester (Deltek)

How to Align and Elevate Product Development with Customer Feedback ft. Leah Bauman (monday.com)

Redefining Compensation to Better Align CS Roles with Revenue Goals

Risk Mitigation, Adoption, Expansion: The Triad of Customer Success ft. Colin Murphy (BMC Software)

Building Systems to Enroute Customers from Processes to Progress ft. Emily McIlwain (Exo)

Bridging Sales & Post-Sales to Build a Customer-Centric Revenue Strategy ft. Margaret Wise

Aligning Customer Success Strategies to Exceed Customer Expectations ft. Sam Slevin (AlphaSense)

Proactive Customer Engagement & the Evolving Role of CSMs ft. Tatiana Ferreira (Launchmetrics)

The Dark Side of Obsessing Over CHURN ft. Ozge Ozcan (Forter)

Rethinking Compensation: From Commissions to Ongoing Payouts ft. Brian Hansen (Aurora Solar)

Accountability, Collaboration & Communication: The Growth Playbook ft. Micki Howl (CRO, Marigold)

Meet the Woman Who Coined the CSQL ft. Rachel Orston (Instructure)

Can Lean Teams Navigate Their Customers to Achieve BIG Impact? ft. Aanal Patel (Crunchbase)

Leveraging AI and Executive Business Reviews to Elevate Customer Satisfaction and Growth

How You Can Understand Customer Needs & Exceed Their Expectations ft. Rohan Shah (Extend)

Can Sales & CS Team Up to Take Customers to Success? ft. Nicole Guarino

How Crucial Are CSMs in Empowering Sales Success? ft. Brian Weinberger (CRO, Sisense)

The Reality of Promotions and Navigating Career Growth ft. Rachel Tsui (Komodo Health)

Mastering Customer Relations to Drive Strategic Growth ft. Reanna Dempsey (Unanet)

How to Understand and Delight Your Customers Inside & Out ft. Andrew Gaer & Sean Andrews (Bluebeam)

Getting Started - Sharing Meeting Recaps

Getting Started - Getting the Most out of Meeting Recaps

Getting Started - Viewing Your Upcoming and Past Meetings

Getting Started - Configuring Your Recording and Notification Settings

Getting Started - How UpdateAI Records Your Meetings

Are CSMs the CEOs of Their Customer Books? ft. Parul Bhandari, Jenny Calvert, Lawrence Waldman

How Can CSMs Manage Interruptions & Predict Customer Risk? ft. Arit Nsemo (Searchspring)

How to Recognize and Leverage the Moments that Matter ft. Daniel Silverstein (Carta)

How to Improve CS Strategy by Analyzing Customer Relationships ft. Ziv Peled (CCO, AppsFlyer)

Why Do We Question the Value of Customer Success? ft. Brett Queener (Bonfire Ventures)

How to Maximize ROI with Outcome-Based Scoring ft. Brent Grimes (Reef.ai)

How does the Board gain value from UpdateAI?

What will you do when your renewal comes up?

Any measurable improvements for DISQO that you can speak to?

How will UpdateAI help you for Customer onboarding and kickoff calls?

DISQO's experience getting started on UpdateAI

Why the CCO of DISQO decided to use UpdateAI over Gong.io