Martin Newman is a globally recognised Consumer Champion, keynote speaker, educator, and author with over four decades of experience in consumer-focused industries. As the founder of The Customer First Group and Customer Service Action, Martin is committed to driving positive change for both consumers and businesses, empowering organisations to build trust and long-term relationships through customer-centric strategies.
Martin has revolutionised multichannel operations for some of the world’s most prestigious retail brands. His leadership has shaped the retail landscape by delivering innovation, operational excellence, and customer-first approaches.
In addition to his corporate roles, Martin founded the global e-commerce consultancy Practicology, scaling it into a 100-person operation across multiple continents before successfully selling the business in 2018. His influence extends to board advisory positions for notable organisations, guiding them on strategic initiatives.
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