View AI agent conversations as tickets in Agent Workspace | Zendesk demo video

Intent quality recommendations: Improve performance with in-product guidance | What’s New

What It Takes to Modernize Global Operations | Zendesk CEO Tom Eggemeier speaks at HumanX 2026

One-click web crawlers: Instantly connect web content to Zendesk, powering every interaction

Embedded mode for Web Widget: Place messaging anywhere on your site | What’s New

Knowledge builder: Automatically create a ready-to-use knowledge base | What’s New

Zendesk CX Trends 2026: Lead in the AI era with contextual intelligence

Custom intent categories: Tailor intelligent triage to your business needs | What’s New

What’s New: February 2026 | Zendesk

Sandbox version management: Inspect, compare, and deploy Zendesk configurations | What’s New

IT asset management: Track and manage employee devices directly in Zendesk | What’s New

Zendesk acquires Forethought, introducing self-improving AI agents to lead agentic service era

Tasks: Create step-by-step checklists for tickets to standardize workflows | What’s New

AI translations | Zendesk

Data masking: Limit access to sensitive customer data | What’s New

Attachment deletion schedules: Automatically remove attachments to manage storage | What’s New

Here are the 4 big customer service market shifts of 2026 | Zendesk CTO Adrian McDermott

AI-powered recommendations: Find and fix stale macros, triggers, and automations | What’s New

What’s New: December 2025 | Zendesk

Copilot writing tools | Zendesk

Evaluate AI agents using Zendesk QA scorecards, spotlights, and dashboards | What’s New

Webinaire Avancé : Automatisez les Évaluations et Coachez Votre Équipe Efficacement avec l’IA

Webinar Avançado: Automatize Avaliações e Treine Sua Equipe com Eficiência Usando IA

Introducing Zendesk's Unified Navigation

Provide AI-powered Zendesk support within your employees' most-used Microsoft 365 apps | What’s New

Grupo Corripio elevates employee service with Zendesk | Zendesk customer story

WFM Forecast Scenarios (EAP): Test, activate multiple forecasts for smarter staffing | What’s New

How do I set up an IVR menu?

Copilot procedure recommendations

Knowledge connector for Confluence: Bring content into Zendesk to power support | What’s New

Route tickets to groups based on the support address

Zendesk WFM: Initial setup and defining agent work

Who is the account owner?

Webinar : L'expérience employé au coeur des services RH

Resolutions for All | Zendesk

Workflow: Notify the customer when a ticket is solved

[Focus Client] Zendesk + Tyrex Cyber

Swile offre un service client rapide et personnalisé avec Zendesk I Zendesk customer story

How to manage team members access and permissions in Zendesk

Zendesk Presents: La relation client à l'ère des nouvelles intelligences

How to customize the look and feel of my support emails

AI Agents & Action Builder Demo with Dr H Coy

How to turn off chat when there's no staff online

How to set the ticket priority with a trigger

Zendesk customer story: Electro Dépôt

Unlocking the Power of Approvals

How to set reporting permissions in Zendesk Analytics

Where are my live chat settings?

Exporting options for the Reviews dashboard

AI Summit series: Contact Center

Workflow: How to create reminders on tickets that are on-hold

Intelligent triage: How to proactively request more information from your users in tickets

How to route tickets to the correct language queue using Intelligent Triage

How to verify forwarding outside of Zendesk

How to add WhatsApp channels to the Agent Workspace

Deep Dive Ai Summit Series: Employee Service

Improving AI Search in Your Knowledge Base

Zendesk WFM Essentials of schedule management

Product insights exchange On Agent Home

How to resolve the errors when adding a new support email address