CX with Chopra - Invidious

CX with Chopra

CX with Chopra is a podcast hosted by Arjun Chopra where we talk about customer experience by looking at it from difference aspects i.e. marketing, technology, user experience, business strategy, company culture and more..... and in the process uncover some of the dimensions of it by talking to industry experts, with their insightful stories & learnings.
Listen in to get perspective on:
- Evolution of Customer Experience: Uncover the art of identifying what customers truly want and how to exceed their expectations.
- Evaluating CX Effectiveness: Identifying and interpreting the key metrics for measuring CX success.
- Leveraging Digital Innovation: Utilizing digital advancements to personalize and enhance CX.
- Achieving a Win-Win: Developing strategies that benefit both customers and the brand, fostering mutual growth and satisfaction.
- Get perspective from different industry verticals along with B2B & B2B
- Key watchouts for budding CX professionals
And more...

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54:43

Empathy-Driven Tech: The Future of Customer Experience ft Aloke Bajpai CEO of @ixigo

CX with Chopra

Shared 1 month ago

8K views

1:00:22

Scalable Architecture of Customer Delight | Dev Amritesh (ex- CMO Dominos, COO Dunkin, CEO Subway)

CX with Chopra

Shared 2 months ago

8.3K views

58:00

The Biggest CX Mistake: Confusing KPIs for Outcomes | Abhinandan Jain (CSO Startek)

CX with Chopra

Shared 3 months ago

3.9K views

47:39

Founder’s Mindset × CX | Raj Mamodia (Founder & CEO, Brillio)

CX with Chopra

Shared 3 months ago

5.1K views

59:58

Agents = The New CX Battleground – featuring Shubhradeep, Global Chief Delivery Officer at Sapient

CX with Chopra

Shared 4 months ago

5.4K views

1:02:15

From Taboo to Trend: Clovia’s CX Secrets (CX podcast with Pankaj Vermani, Founder and CEO Clovia)

CX with Chopra

Shared 4 months ago

5.2K views

1:03:01

Build It — But Only If You Should | Phillip Golub on Design, Strategy & the Creator Mindset

CX with Chopra

Shared 6 months ago

4K views

56:31

More AI, Less UI, Better CX | Rethinking Customer Experience with AI | CX with Chopra

CX with Chopra

Shared 6 months ago

4.7K views

51:52

Click Ask Insight - Enabling AI for CX

CX with Chopra

Shared 6 months ago

432 views

1:06:40

Human First, Customer Later: A Masterclass in Emotional Storytelling

CX with Chopra

Shared 7 months ago

5.1K views

59:41

Reimagining CX with Agentic AI

CX with Chopra

Shared 8 months ago

5.3K views

58:57

Beyond Customer Obsession - Donald Chesnut, Former CXO- General Motors, MasterCard, Publicis Sapient

CX with Chopra

Shared 9 months ago

6.8K views

47:15

The Hybrid CX model - Balancing in-store + Digital Channel

CX with Chopra

Shared 10 months ago

3.8K views

46:59

Chatbots to Conversational Commerce: The Future of CX

CX with Chopra

Shared 10 months ago

7.2K views

1:01:15

Psychology of CX with Alessandro Lanteri | CX with Chopra

CX with Chopra

Shared 11 months ago

3.7K views

49:46

The 3T Formula of Service CX | Broomees (Niharika Jain)

CX with Chopra

Shared 1 year ago

3.6K views

45:23

AI + CDP: The Future of CX - With Debbie Barnes

CX with Chopra

Shared 1 year ago

4.4K views

55:55

Transforming CX: Where Creativity Meets Tech | CX with Chopra

CX with Chopra

Shared 1 year ago

3.2K views

43:00

Unlocking Brand White Space with CX - Azlan Raj - EMEA CMO, dentsu

CX with Chopra

Shared 1 year ago

6.2K views

38:20

From Vision to Action: Crafting Superior CX using insights

CX with Chopra

Shared 1 year ago

147 views

51:13

Redefining Customer Experience in Fast Food - Jatin Chandwani (CTO - KFC UK & Ireland)

CX with Chopra

Shared 1 year ago

6.9K views

59:15

Dining Beyond the Plate: Crafting Exceptional CX in Restaurants - Chef Dhruv Oberoi | CX with Chopra

CX with Chopra

Shared 1 year ago

3.4K views

4:48

Challenges in CX with Simon James | CX with Chopra #podcast

CX with Chopra

Shared 1 year ago

26 views

4:59

CX Strategy | Build Memorable Positive Experience- Simon James | CX with Chopra #podcast #cx

CX with Chopra

Shared 1 year ago

16 views

4:10

Getting the right UX for your CX- Simon james | CX with Chopra #podcast

CX with Chopra

Shared 1 year ago

21 views

3:51

First Party Data Strategy- Simon James | CX with Chopra #podcast

CX with Chopra

Shared 1 year ago

15 views

5:06

Are Humans Predictable- Simon James | CX with Chopra

CX with Chopra

Shared 1 year ago

29 views

43:47

Rohan Kochar: Strategy & Profitability Leader | IIM Calcutta | OYO - CX with Chopra #podcast

CX with Chopra

Shared 1 year ago

330 views

3:57

Personalization & Matching Customer Expectations - Shanna Weinblatt | CX with Chopra

CX with Chopra

Shared 1 year ago

32 views

3:02

Retail Customer Journey Evolution Post Pandemic - Shanna Weinblatt | CX with Chopra

CX with Chopra

Shared 1 year ago

24 views

4:19

Omni-Channel Beauty& Retail Industry Trends with Shanna | CX with Chopra

CX with Chopra

Shared 1 year ago

15 views

46:07

Simon James: Group VP Data & AI (Publicis Sapient) - CX with Chopra

CX with Chopra

Shared 1 year ago

7.9K views

5:48

Crafting CX Personalization Strategies with Tech & Data - Vasanth (Product & Engg Lead)

CX with Chopra

Shared 1 year ago

22 views

4:03

Tech Trends Reshaping CX Experiences | Vasanth (Product & Engg Lead) | CX with CHOPRA

CX with Chopra

Shared 1 year ago

38 views

5:06

The Economics of CX | Vasanth (Product & Engg Lead) | CX with CHOPRA

CX with Chopra

Shared 1 year ago

31 views

3:26

Brand Value Driving Exceptional CX- Vasanth (Product & Engg Lead) | CX with CHOPRA

CX with Chopra

Shared 1 year ago

17 views

4:15

Value Exchange Equation for unlocking CX success | Vasanth (Product & Engg Lead) | CX with CHOPRA

CX with Chopra

Shared 1 year ago

34 views

5:58

How do we measure CX - Vasanth (Product & Engg Lead - | Retail DBT Executive | ex-Reliance Retail)

CX with Chopra

Shared 1 year ago

72 views

3:08

How do we define CX- Vasanth (Product & Engg Lead - | Retail DBT Executive | ex-Reliance Retail)

CX with Chopra

Shared 1 year ago

58 views

44:25

CX with Chopra - With Shanna Weinblatt (VP Innovation & Beauty tech, Coty Inc.)

CX with Chopra

Shared 1 year ago

6.2K views

59:58

CX with Chopra - Vasanth (Product & Engg Lead - @lowes | Retail DBT Executive | ex-Reliance Retail)

CX with Chopra

Shared 1 year ago

9.3K views

40:15

CX with Chopra - Anurag Goel (Global Head of Value Consulting - Red Hat, ex-Salesforce, ex-Adobe)

CX with Chopra

Shared 1 year ago

4.7K views

1:07:40

CX with Chopra - Vivek Puri (Practice Head "CX Transformation Solutions" @ Brillio, ex-Sapient)

CX with Chopra

Shared 2 years ago

441 views

6:17

Measurement bias in CX

CX with Chopra

Shared 2 years ago

105 views

6:41

How do we measure CX

CX with Chopra

Shared 2 years ago

191 views

4:35

Evolution of CX

CX with Chopra

Shared 2 years ago

9.5K views

4:17

Customer Experience Perception vs Perspective

CX with Chopra

Shared 2 years ago

34 views

5:24

Key challenges of CX

CX with Chopra

Shared 2 years ago

2.6K views

1:12:53

CX with Chopra - Naveen Yadav (Measurement Head - Google India)

CX with Chopra

Shared 2 years ago

3.7K views