Why Guests Who Are Shopping Online Still Call Prior To Booking – And What To Do About It

Kate's Hospitality Buffet Training Tip

Five Crucial Things Hotel Group And Event Salespeople Should Do With Every Inbound Lead

How To Meet Luxury Standards Without Sounding Overly Scripted

Kate's Love Letter Training Tip

Hospitality IS…

Kate's New Resolutions Training Tip

Using The Value Pyramid Model To Sell Guest Experiences and Not Just Rent Them Rooms (Or Units)!

Elf Magic Training Tip

Hotel Sales Presentation Skills For Remote Buyers

Kate's Matchmaker Training Tip

Hotel Spa Reservations Sales Training

Kate's Cozy Training Tip

Creating Ordinarily Extraordinary Hospitality Encounters, DAILY!

Kate's Fine Dining Training Tip

Kate's Magical Training Tip

Cooking Up New Hotel Sales

10 Practical Action Steps For Securing More Direct Voice Reservations

Conquering Complaints, CONFIDENTLY

Kate's Investigative Training Tip

Train Your Team To Deliver EPIC Hospitality

Kate's Tranquil Training Tip

Capturing More Catering and Event Sales Revenue

Kate's Buzzing Training Tip

Understanding What Personalized Hospitality Is (and What It Isn't!)

Kate's Lucky Training Tip

Reservations Sales QUEST Part Two: Upselling, Overcoming Objections, and Closing More Sales

Kate's Sweet Success Training Tip

Kate's Roaring Training Tip

How To Be A Lightning Rod and Truly "Ground” Guest Negativity

Reservations Sales QUEST – 2025 Edition!

Kate's Wicked Training Tip

Customer Hospitality Is Bigger Than Guest Service

Kate's Grateful Training Tip

Kate's Haunting Training Tip

The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences

How To Turn Inbound Reservations Inquiries Into Proactive, Outbound, Reservations Sales Leads

Kate's Scholastic Training Tip

Kate's Golden Training Tip

Kate's Smiley Training Tip

Kate's Riveting Training Tip

Hotel Sales Habitudes For Booking More Groups, Conferences, and Events

Train Your Guest Service Staff To Turn Every Conversation Into A Sales & Marketing Opportunity

Train Your Entire Guest Services Staff To Elicit Kama Muta

It Is NOT Our Job To Tell Them What’s Available; It IS Our Job To Help Them Decide!

Successfully Fielding Legitimate Guest Complaints AND How To Stop The “Full Refund Scammers”

Best Habits For Hotel Sales Site Tours - Stand Out When They Stop By Whether In Person Or Virtually!

Quoting Higher Rates And Overcoming Rate Availability Restrictions For 2024

Contemporary Approaches for Upselling at Registration

12 Steps to Reclaiming Your Spirit of Hospitality From The Grasp Of Cynicism

Reservations And Group / Event Sales: Use Storytelling Selling To Narrate The Pictures

Proactive Prospecting: Sales Habits For Transitioning From "Sales Fishing” to “Sales Hunting”

Train Your Team To Use The Language of Hospitality

Reservations Sales: Remember, Ring Ring Means Cha Ching!

How Hotel Salespeople Can Proactively Generate More Revenue

Hospitality Training: Bringing Out The Best In Our Guests Brings Out The Best In Ourselves

Maximizing Textual Sales & Service

The Top Five Reservations Sales Questions

The Four Pillars of Heartfelt Hospitality - A Live Webcast Presented By KTN President Doug Kennedy

An overview of KTN's New Hotel Sales Training: Hotel Sales Habitudes for a New Sales Habitat