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The Customer Contact & CX Update
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Master CX, AI, LinkedIn & Your Career with James Parkin!

Upgrade your skills with the latest Customer Contact and Customer Experience (CX) news, interviews, and actionable tips. Plus, learn how to leverage LinkedIn for career success.

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- Customer service best practices
- Future of CX trends
- Contact centre agent tips
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19:12

Partner Talk with Avoira

The Customer Contact & CX Update

Shared 3 weeks ago

22 views

34:58

Incoplax platform demo on Discovering Disruptors LIVE

The Customer Contact & CX Update

Shared 4 months ago

18 views

23:12

Discovering Disruptors - Incoplax

The Customer Contact & CX Update

Shared 4 months ago

171 views

22:02

Discovering Disruptors - IPI with Elastic CX

The Customer Contact & CX Update

Shared 5 months ago

329 views

17:32

Discovering Disruptors - CloudAX

The Customer Contact & CX Update

Shared 6 months ago

425 views

28:20

Discovering Disruptors - ujet.cx

The Customer Contact & CX Update

Shared 7 months ago

228 views

23:13

What's wrong with your channel partnerships?

The Customer Contact & CX Update

Shared 1 year ago

17 views

26:03

Should you start your own recruitment business?

The Customer Contact & CX Update

Shared 1 year ago

8 views

23:51

"Get In Your Customers Shoes" - Recognising customer intent and aspiration

The Customer Contact & CX Update

Shared 1 year ago

20 views

16:45

What Happens If I Take A Counter Offer?

The Customer Contact & CX Update

Shared 1 year ago

4.4K views

3:20

Planning Your Side Hustle: Essential Planning Tips!

The Customer Contact & CX Update

Shared 1 year ago

18 views

25:59

4 Stages to starting your own Side Hustle

The Customer Contact & CX Update

Shared 1 year ago

7.5K views

13:01

The CC/CX Christmas Special - Part 3 - What Was Your Favourite Development in 2024?

The Customer Contact & CX Update

Shared 1 year ago

51 views

9:06

CC/CX Christmas Special - Part 2 - What Became Old Fashioned in CX in 2024?

The Customer Contact & CX Update

Shared 1 year ago

62 views

7:44

CC/CX Christmas Special - Part 1 - What Impact Has AI Had In 2024?

The Customer Contact & CX Update

Shared 1 year ago

27 views

2:59

How do you train contact centre staff in 20 minutes?

The Customer Contact & CX Update

Shared 1 year ago

21K views

10:11

Do you want to work in a Contact Centre? Get Trained

The Customer Contact & CX Update

Shared 1 year ago

45 views

30:35

They've made Gen AI work for business Anywhere - InteliGems Labs Odyssey Anywhere

The Customer Contact & CX Update

Shared 1 year ago

194 views

21:15

Behind the Scenes: The Truth About Contact Center Jobs

The Customer Contact & CX Update

Shared 1 year ago

38 views

28:00

What does being a Vulnerable customer mean?

The Customer Contact & CX Update

Shared 1 year ago

37 views

15:06

Ace that Interview - Answer the BIG question!

The Customer Contact & CX Update

Shared 1 year ago

25 views

13:50

HELP! How Do I Write LinkedIn Content?

The Customer Contact & CX Update

Shared 1 year ago

69 views

11:32

Ace that interview! How to answer tricky interview questions

The Customer Contact & CX Update

Shared 1 year ago

660 views

18:35

Unlock Your Team's Potential: Contact Centre Training

The Customer Contact & CX Update

Shared 1 year ago

27 views

25:47

LinkedIn Profile Secrets: The Strategy to Get Ahead in 2024

The Customer Contact & CX Update

Shared 1 year ago

228 views

19:05

How VR Will Change Customer Experience Forever

The Customer Contact & CX Update

Shared 1 year ago

36 views

8:31

** Why You Didnt Get The Job ** - A professional recruiters TOP 5 Tips for interviewing

The Customer Contact & CX Update

Shared 1 year ago

1.2K views

30:59

** Stand Out From The Crowd: The ULTIMATE CX Sales Job Search Guide**

The Customer Contact & CX Update

Shared 1 year ago

56 views

1:01

Contact Centre Calls: What You Should REALLY Expect

The Customer Contact & CX Update

Shared 2 years ago

27 views

13:49

The Problem With WFH Teams (And How to Fix It)

The Customer Contact & CX Update

Shared 2 years ago

33 views

2:18

LinkedIn: A Satirical Look at Professional Networking

The Customer Contact & CX Update

Shared 2 years ago

21 views

1:58

AI Helped Me Find A Job

The Customer Contact & CX Update

Shared 2 years ago

224 views

2:24

LinkedIn: Your Career Launchpad

The Customer Contact & CX Update

Shared 2 years ago

20 views

21:30

Is It Time to Move On? Evaluating Your Career Choices

The Customer Contact & CX Update

Shared 2 years ago

33 views

34:06

How Conversational Analytics Can Increase Your Revenue

The Customer Contact & CX Update

Shared 2 years ago

92 views

23:27

From Selfridges to Self-Employed: Meeting your career goals with Sham Aziz

The Customer Contact & CX Update

Shared 2 years ago

650 views

21:14

Why Messaging will be the most important inbound channel in 3 years

The Customer Contact & CX Update

Shared 2 years ago

42 views

9:58

10 Tips To Improve Your Interview Technique!

The Customer Contact & CX Update

Shared 2 years ago

116 views

1:13

Why Wing Walking is the Perfect Metaphor for Call Centers

The Customer Contact & CX Update

Shared 2 years ago

112 views

27:57

The Future of Hiring (Next-Gen Talent Acquisition Strategies)

The Customer Contact & CX Update

Shared 2 years ago

29 views

24:23

The Future of CC/CX: An Interview with Steve Sullivan

The Customer Contact & CX Update

Shared 3 years ago

83 views

10:10

How to ACTUALLY Prepare for an Interview (Tips from a Hiring Manager)

The Customer Contact & CX Update

Shared 3 years ago

35 views

1:43

Improve your career in 2 mins with this advice

The Customer Contact & CX Update

Shared 3 years ago

22 views

24:36

An Interview - Don Haddaway discusses diversity and inclusion in the contact center and business

The Customer Contact & CX Update

Shared 3 years ago

137 views

27:48

Genesys Guru Wanted: Post-COVID Job Market

The Customer Contact & CX Update

Shared 3 years ago

27 views

19:08

An Interview - Lisa Fradin discusses best recruitment practice

The Customer Contact & CX Update

Shared 3 years ago

59 views

23:35

An Interview - Sanjay Rakshit discusses getting the most from AI (ChatGPT)

The Customer Contact & CX Update

Shared 3 years ago

41 views