Spent two hours with the utterly useless "help" option which is clearly just an AI chatbot. The "agent" states they will help me, put me on hold then comes back to say they can't view videos that were already decided on. What's the purpose of the help option if you can't challenge an appeal decision that's clearly incorrect? How does the YT system flag a video for nudity if it contains none and it's confirmed on appeal within 30 seconds of the appeal being submitted? There's no way a human being reviewed the video being appealed within 30 seconds of me pressing "appeal".
And the chatbot AI is convinced they are human! The Help chatbot uses generic responses and doesn't simply answer my basic question: "Did you take a second look at the video like you promised?" Instead it talks around the issue in circles; telling me "It seems your video was removed for violating the nudity policy". When asked if it's a chatbot, the "agent" insists that it's human, but keeps offering generic answers without addressing my questions!
Friend of Dorothy's
Spent two hours with the utterly useless "help" option which is clearly just an AI chatbot. The "agent" states they will help me, put me on hold then comes back to say they can't view videos that were already decided on. What's the purpose of the help option if you can't challenge an appeal decision that's clearly incorrect? How does the YT system flag a video for nudity if it contains none and it's confirmed on appeal within 30 seconds of the appeal being submitted? There's no way a human being reviewed the video being appealed within 30 seconds of me pressing "appeal".
And the chatbot AI is convinced they are human! The Help chatbot uses generic responses and doesn't simply answer my basic question: "Did you take a second look at the video like you promised?" Instead it talks around the issue in circles; telling me "It seems your video was removed for violating the nudity policy". When asked if it's a chatbot, the "agent" insists that it's human, but keeps offering generic answers without addressing my questions!
So frustrating!
1 month ago | [YT] | 70