CORRECTION: I just recently made a short about Audible not allowing me to listen to my audiobooks whilst offline (despite them being downloaded). After contacting Audible, I was told this was a permanent feature of the latest update. Then, one of you said you could still access your audiobooks offline, so I contacted them again. This time, someone told me the person beforehand had told me this incorrectly: it's just a glitch that Audible has been trying to fix the past few days.
So I'm happy to correct my prior short but I've also attached screenshots of the conversation I had to make it very clear that I wasn't making things up so people can see where the short came from.
You wouldn't think a customer would have to talk to customer service support twice to make sure the last person wasn't telling you a flat out incorrect statement, but I suppose what else do you expect from Amazon?
Lady of the Library
CORRECTION: I just recently made a short about Audible not allowing me to listen to my audiobooks whilst offline (despite them being downloaded). After contacting Audible, I was told this was a permanent feature of the latest update. Then, one of you said you could still access your audiobooks offline, so I contacted them again. This time, someone told me the person beforehand had told me this incorrectly: it's just a glitch that Audible has been trying to fix the past few days.
So I'm happy to correct my prior short but I've also attached screenshots of the conversation I had to make it very clear that I wasn't making things up so people can see where the short came from.
You wouldn't think a customer would have to talk to customer service support twice to make sure the last person wasn't telling you a flat out incorrect statement, but I suppose what else do you expect from Amazon?
5 months ago (edited) | [YT] | 573