Quick update on the UGREEN NAS custom OS & hardware warranty issue;
We got word from UGREEN that they seem to be shifting their stance to continuing hardware warranty support after installing a custom OS, but they still don't want to promote it, and of course they won't be providing support services for a custom OS. Here's the exact statement we got from them;
"We can offer the normal hardware warranty, but given that there may be unknown compatibility issues with third-party systems, we need to remind [customers] that flashing the machine is risky. So we prefer consumers to use our UGOS system directly. For the long-term development of the brand, we have invested a lot of R&D costs in the hope that we can run our own operating system. At the same time, as a new NAS manufacturer, our current software experience may not be able to compare to those [other] brands that have been in the industry for more than a decade. We will also continue to optimize and upgrade our system based on consumer feedback and suggestions. We understand that customers want to use a third party system, but we can't officially state that our customers should abandon our system."
We see this as a huge win for the community, and it resolves one of the biggest potential problems we saw with the NAS. Let us know what you think!
TwoGuyzTech
Quick update on the UGREEN NAS custom OS & hardware warranty issue;
We got word from UGREEN that they seem to be shifting their stance to continuing hardware warranty support after installing a custom OS, but they still don't want to promote it, and of course they won't be providing support services for a custom OS. Here's the exact statement we got from them;
"We can offer the normal hardware warranty, but given that there may be unknown compatibility issues with third-party systems, we need to remind [customers] that flashing the machine is risky.
So we prefer consumers to use our UGOS system directly. For the long-term development of the brand, we have invested a lot of R&D costs in the hope that we can run our own operating system.
At the same time, as a new NAS manufacturer, our current software experience may not be able to compare to those [other] brands that have been in the industry for more than a decade.
We will also continue to optimize and upgrade our system based on consumer feedback and suggestions.
We understand that customers want to use a third party system, but we can't officially state that our customers should abandon our system."
We see this as a huge win for the community, and it resolves one of the biggest potential problems we saw with the NAS. Let us know what you think!
1 year ago | [YT] | 6