Their reply sounds like "trust me bro" thing 🤣 When a product launches as a Turkey product ,it should work out from the box. Maybe sell a hardware only sku until their turkey is ready
1 year ago | 0
Their reply sounds like "trust me bro" thing 🤣 When a product launches as a Turkey product ,it should work out from the box. Maybe sell a hardware only sku until their turkey is ready
1 year ago | 0
TwoGuyzTech
Quick update on the UGREEN NAS custom OS & hardware warranty issue;
We got word from UGREEN that they seem to be shifting their stance to continuing hardware warranty support after installing a custom OS, but they still don't want to promote it, and of course they won't be providing support services for a custom OS. Here's the exact statement we got from them;
"We can offer the normal hardware warranty, but given that there may be unknown compatibility issues with third-party systems, we need to remind [customers] that flashing the machine is risky.
So we prefer consumers to use our UGOS system directly. For the long-term development of the brand, we have invested a lot of R&D costs in the hope that we can run our own operating system.
At the same time, as a new NAS manufacturer, our current software experience may not be able to compare to those [other] brands that have been in the industry for more than a decade.
We will also continue to optimize and upgrade our system based on consumer feedback and suggestions.
We understand that customers want to use a third party system, but we can't officially state that our customers should abandon our system."
We see this as a huge win for the community, and it resolves one of the biggest potential problems we saw with the NAS. Let us know what you think!
1 year ago | [YT] | 6