8/31 UPDATE 2: Razer said the ticket response below was a mistake, they assigned me a dedicated support rep, and they DO have the battery. I will know the cost once I give them my info. Still ignoring all of my questions. WHAT IS GOING ON OVER THERE? All this wasted time when all they need to do is make replacement parts as easily purchasable as their overpriced USB-C cables.
8/30 UPDATE: Razer now says they actually DON'T have the battery, and are again saying to CONTACT A REPAIR SHOP. They ignored my question on why my "legacy" device is not listed under their "legacy device" page, but repeated their same talking point that it's a "legacy device". You can't make this shit up.
So let's break it down
8/18 - I ask for a battery 8/18 - They say we don't have one, ticket closed 8/28 - They open a new ticket unprompted, (10 days after I left my comment on Gamers Nexus channel), saying they actually DO have a battery 8/30 - I reply saying I will take the battery, and I AM A REPAIR SHOP. 8/30 - They respond saying "OOPS" they actually DON'T have the battery and to go to A REPAIR SHOP. 8/31 - They send ANOTHER email (unprompted) saying "Don't listen to the previous rep, we DO have the battery" and they assign me a dedicated rep for this case.
Salem Techsperts
8/31 UPDATE 2: Razer said the ticket response below was a mistake, they assigned me a dedicated support rep, and they DO have the battery. I will know the cost once I give them my info. Still ignoring all of my questions. WHAT IS GOING ON OVER THERE? All this wasted time when all they need to do is make replacement parts as easily purchasable as their overpriced USB-C cables.
8/30 UPDATE: Razer now says they actually DON'T have the battery, and are again saying to CONTACT A REPAIR SHOP. They ignored my question on why my "legacy" device is not listed under their "legacy device" page, but repeated their same talking point that it's a "legacy device". You can't make this shit up.
So let's break it down
8/18 - I ask for a battery
8/18 - They say we don't have one, ticket closed
8/28 - They open a new ticket unprompted, (10 days after I left my comment on Gamers Nexus channel), saying they actually DO have a battery
8/30 - I reply saying I will take the battery, and I AM A REPAIR SHOP.
8/30 - They respond saying "OOPS" they actually DON'T have the battery and to go to A REPAIR SHOP.
8/31 - They send ANOTHER email (unprompted) saying "Don't listen to the previous rep, we DO have the battery" and they assign me a dedicated rep for this case.
1 week ago (edited) | [YT] | 16,252