I get the impression their support "staff" are now just LLMs trained on conversations with their old, useless, support staff.
2 months ago
| 2,000
I'm so shocked that I can now legally cosplay as Marv from Home Alone.
2 months ago
| 888
You need to contact THE GREATEST LAWYER THAT'S EVER LIVED
2 months ago | 5,000
We desperately need to pass right-to-repair laws. yikes
2 months ago
| 3,400
Asus Customer Support: Finally, a worthy opponent.
2 months ago
| 830
Can't even put into words how ridiculous that is. They're literally not even reading your tickets, smh.
2 months ago
| 354
When you explicitly state that you are the repair shop, and the support agent tells you need to find a repair shop, that's a clear sign the support agents either 1) don't actually read your messages, or 2) are provided scripted responses... and still probably don't read what you say to them.
2 months ago | 147
They really saw your involvement in their PR disaster and thought, "let's antagonize him further."
2 months ago | 53
Seeing as you got a dedicated rep to handle this from now on, I can pretty confidently say that Razar still isn't going to fix the main issue. As soon as you get directed to people who know who you are and know you are a large influence; its just PR and marketing at that point. I can be 99% sure that if a normal person were to try and do the same thing you did, the same exact thing will repeat itself. Or somthing like it.
2 months ago
| 2
They are like Schrödinger‘s cat: They have the battery and simultaneously don‘t have the battery 😂
2 months ago
| 77
This is rake-stepping Olympics and Razer just won a gold medal.
2 months ago | 38
Clippy would never withhold a battery from the GREATEST TECHNICIAN THATS EVER LIVED
2 months ago | 7
Salem Techsperts
8/31 UPDATE 2: Razer said the ticket response below was a mistake, they assigned me a dedicated support rep, and they DO have the battery. I will know the cost once I give them my info. Still ignoring all of my questions. WHAT IS GOING ON OVER THERE? All this wasted time when all they need to do is make replacement parts as easily purchasable as their overpriced USB-C cables.
8/30 UPDATE: Razer now says they actually DON'T have the battery, and are again saying to CONTACT A REPAIR SHOP. They ignored my question on why my "legacy" device is not listed under their "legacy device" page, but repeated their same talking point that it's a "legacy device". You can't make this shit up.
So let's break it down
8/18 - I ask for a battery
8/18 - They say we don't have one, ticket closed
8/28 - They open a new ticket unprompted, (10 days after I left my comment on Gamers Nexus channel), saying they actually DO have a battery
8/30 - I reply saying I will take the battery, and I AM A REPAIR SHOP.
8/30 - They respond saying "OOPS" they actually DON'T have the battery and to go to A REPAIR SHOP.
8/31 - They send ANOTHER email (unprompted) saying "Don't listen to the previous rep, we DO have the battery" and they assign me a dedicated rep for this case.
2 months ago (edited) | [YT] | 16,380