I’m not a huge customer or anything, but I respect the hell out of a company owning up and setting a clear path towards improvement when things hit the fan. Good job, Vshojo.
11 months ago | 193
It did feel like something wasn’t right. I ordered two different items from Henya’s swimsuit model drop (two separate orders) only 4 days apart from each other, but there was almost a 50 day difference in when I got each! The standee took SO long… but I at least have it now. Glad this is getting sorted!
11 months ago | 156
Well, that's a damn mess. Thanks for taking steps to adress and improve it. I hope this works out better for you, best of luck!
11 months ago | 58
I’ve been hearing people complaining about not getting their Vshojo merch even months after the estimated delivery date. Good to know you’re dealing with the situation and taking accountability.
11 months ago | 46
Thank you!! I ordered a hoodie ages ago and it only came in recently! Thank you for addressing this and taking steps forward!
11 months ago | 24
By the way, thank you for trying to get the supplier to send a replacement when I received damaged merch and thank you for sending a refund when the supplier failed to send a replacement.
11 months ago | 4
Thank you. We understand the bigger number of talents the harder the logistics of things become.
11 months ago | 6
So THAT explains why I didn't get my Matara-kan keychain in a long time! I have it now at least, but now I feel a lot better knowing that this won't happen again. Good on you, VShojo!
11 months ago | 7
What is it with merch companies? There have been way too many cases of incompetence or out-and-out fraud this year alone. I thought it was just targeted to independents, but now a company was scammed by one of them?
11 months ago | 39
Thanks for trying to remedy the situation and big thanks to Fourthwall for the help!
11 months ago | 3
Yeah when I ordered henyas genius shoes and didn't get an update until after the initial should arrive by and had to email into support I was scared but this is a step in the right direction so I can continue to by my KamiOshi merch
11 months ago | 1
I’m glad to know I wasn’t the only one who’s had this experience. My HENTAI pin took almost a year to show up.
11 months ago | 0
Thank you so much for addressing this! I'm looking forward to the change in the future. I would normally order something and forget about it because it's been so long.
11 months ago | 3
VShojo
【VShojo Merch Announcement】
Out with the Old, in with the New
Over the past year, the vendor who operated our VShojo merch store failed to meet expectations, leading to significant issues that impacted our community and talent.
The vendor failed to fulfill orders in a timely manner and left thousands of orders completely unfulfilled for months. As a result, we have terminated our contract with them and taken the necessary steps to improve our handling of merch sales moving forward. We are also exploring legal remedies since their negligence is unacceptable and has impacted fans, talent, and our brand. We also wanted to give a shout-out to Fourthwall for providing stellar interim support leading up to our current approach to merch, detailed below.
What’s New for VShojo Merch?
We’ve started to roll out our new in-house merchandise system to ensure we are providing the following:
✅ Faster shipping: With VShojo overseeing manufacturing and fulfillment, we’ve significantly reduced delays.
✅ Better support: Our internal team now manages all tickets for quicker, more accurate responses.
✅ Improved quality: We’ve taken direct control to ensure our merch meets our high standards.
Your feedback will be crucial as we continue to improve our new merch store and operations.
For Outstanding Orders and Support Issues
📧 Please email purchasesupport@vshojo.com with your order number in the subject line (example: #VSH26269). If you've emailed us before with a currently unresolved issue, please contact us again. Your previous message may have been redirected to the former vendor.
We understand the frustration this situation has caused and deeply regret the impact on your experience. Thank you for sticking with us. We’re committed to rebuilding your trust.
11 months ago (edited) | [YT] | 3,006