I just want to share something that happened with me, and honestly, it completely ruined my day.😞
As most of you know, I run two Etsy shops, one main shop and one dedicated to streamers. Yesterday, a customer purchased a stream package from my shop, downloaded the files, and immediately asked for a refund. Their reason was that a text looked blurry and one small element was missing, something that could have been fixed in just 2–3 minutes. They didn’t even wait for a response or give me time to resolve it. Instead, they pushed for a full refund, and somehow Etsy processed it, even though the product was already downloaded.😣🙁
What shocked me even more was that shortly after, the same person placed another order, downloaded the files again, and once more requested a refund, saying it was an accidental purchase. Despite clearly mentioned in my description and policies that digital products are non-refundable, Etsy still issued the refund and I had no control over it.😞
I eventually had to block and report the buyer as spam, but this experience really hurt. As an artist and creator, I put so much time, effort, and heart into my work. It’s genuinely disheartening to see people treat it so carelessly.
I’m sharing this not to spread negativity, but because it made me realise that situations like this do happen, and it feels unfair and discouraging. If any of you have experienced something similar or have advice on how to prevent this, I’d truly appreciate your thoughts.
Thank you so much for your endless love and support, it honestly means more than you know❤️❤️❤️✨
TheDoodleSweets
Hey everyone,
I just want to share something that happened with me, and honestly, it completely ruined my day.😞
As most of you know, I run two Etsy shops, one main shop and one dedicated to streamers. Yesterday, a customer purchased a stream package from my shop, downloaded the files, and immediately asked for a refund. Their reason was that a text looked blurry and one small element was missing, something that could have been fixed in just 2–3 minutes. They didn’t even wait for a response or give me time to resolve it. Instead, they pushed for a full refund, and somehow Etsy processed it, even though the product was already downloaded.😣🙁
What shocked me even more was that shortly after, the same person placed another order, downloaded the files again, and once more requested a refund, saying it was an accidental purchase. Despite clearly mentioned in my description and policies that digital products are non-refundable, Etsy still issued the refund and I had no control over it.😞
I eventually had to block and report the buyer as spam, but this experience really hurt. As an artist and creator, I put so much time, effort, and heart into my work. It’s genuinely disheartening to see people treat it so carelessly.
I’m sharing this not to spread negativity, but because it made me realise that situations like this do happen, and it feels unfair and discouraging. If any of you have experienced something similar or have advice on how to prevent this, I’d truly appreciate your thoughts.
Thank you so much for your endless love and support, it honestly means more than you know❤️❤️❤️✨
4 weeks ago (edited) | [YT] | 40