Hi Lovers ! I totally understand the struggle with the express shipping option on our website nyerehaircare.com/, i do know how you feel about this . At this point there is nothing we can do about it . IT IS A DECISION FOR DHL TO MAKE WETHER OR NOT TO REDUCE THEIR TARRIF . This option is an express service, which takes 3-5 business days to deliver items ! Shipping is also determined by the weight of the item purchased or in cart and that starts from 0-2 kg , meaning that there is nothing like 0kg, 0.5 kg or 1 kg . Whatever you are purchasing is regarded as 0-2 kg worth , it is not our fault that DHL made their shipping that way . We cannot opt for cargo shipping at this point because it takes 2-3 months for items to be delivered to Customers and without tracking information, and a customer is expected to shop about 10-20 kg worth of items to be qualified to use this cargo option . We chose not to use it because of the inflexibility. We chose DHL because it is flexible and you can chop from 2kg and above .
We urge you to understand that shipping is not something we can control at the moment, we don’t own a cargo or shipping company, as a brand , we made sure to make our products very affordable for you to shop while maintaining our standard and high quality . On the other hand, you can ask families traveling down to Nigeria to help you pick up some products from us .
We employ you to also reduce your cart , you can start with few products and if you like the products which I know you definitely will , then you can come back for more ! We’ve recorded over 98% of returning customers who have returned for more ( that’s how amazing our products are ) . We are just an upcoming brand , and we are barely a year in the market and we will not relent in making sure we serve our customers well.
Thank you for your continued patronage and support to this great brand NYERE HAIR CARE! Thank you for your understanding and interest in our products . Without you , we won’t be here !
DINMA OKIKE
Hi Lovers ! I totally understand the struggle with the express shipping option on our website nyerehaircare.com/, i do know how you feel about this . At this point there is nothing we can do about it . IT IS A DECISION FOR DHL TO MAKE WETHER OR NOT TO REDUCE THEIR TARRIF . This option is an express service, which takes 3-5 business days to deliver items ! Shipping is also determined by the weight of the item purchased or in cart and that starts from 0-2 kg , meaning that there is nothing like 0kg, 0.5 kg or 1 kg . Whatever you are purchasing is regarded as 0-2 kg worth , it is not our fault that DHL made their shipping that way . We cannot opt for cargo shipping at this point because it takes 2-3 months for items to be delivered to Customers and without tracking information, and a customer is expected to shop about 10-20 kg worth of items to be qualified to use this cargo option . We chose not to use it because of the inflexibility. We chose DHL because it is flexible and you can chop from 2kg and above .
We urge you to understand that shipping is not something we can control at the moment, we don’t own a cargo or shipping company, as a brand , we made sure to make our products very affordable for you to shop while maintaining our standard and high quality . On the other hand, you can ask families traveling down to Nigeria to help you pick up some products from us .
We employ you to also reduce your cart , you can start with few products and if you like the products which I know you definitely will , then you can come back for more ! We’ve recorded over 98% of returning customers who have returned for more ( that’s how amazing our products are ) . We are just an upcoming brand , and we are barely a year in the market and we will not relent in making sure we serve our customers well.
Thank you for your continued patronage and support to this great brand NYERE HAIR CARE! Thank you for your understanding and interest in our products . Without you , we won’t be here !
Best regards,
DINMA OKIKE .
1 week ago (edited) | [YT] | 146