Absolutely awful disgraceful customer service. My husband and kids bought me a Dyson airwrap multistyler for mother's Day. I was super excited as I have wanted Dyson hair tools for over 10 years. I love my vacuum. I ordered the device last Wednesday, April 16. The next day I received an email from Dyson stating my order was cancelled and the hold on my bank account for $908 would not be posted. I put in another order the following day that went through. The hold should have been released in 24 hours. I called my bank on Friday April 18 as the hold was still on my account and the funds were debited for my purchase that had gone through on the 17th. They advised that Dyson placed a hold on my account until April 27th for a pre-authorization and I would have to contact Dyson. I called Dyson, the agent had me on hold for over 16 minutes and assured me he apologized for the system error, funds should have been released in 24 hours and the order was cancelled on their end through their payments department, and that I would have the funds released no later than Monday the 21st. Still very inconvenient, but we could stretch our funds. Surprise surprise come Monday the hold was not released, but I received an email that my device would be delivered, and a second device was processing! I called Dyson again, and was met with an extremely aggressive agent who raised his voice at me while I remained calm and polite, did not listen to what I was saying (noting on my account that I was looking for a refund), when I requested to speak to a supervisor more than 5 different times he was attempting to redirect me to my bank and shift blame. He finally agreed to get me a supervisor, advised me that they would call me in 3 minutes, and after we said our goodbyes he remained on the line to try to have me disconnect the call so that I could not complete the post-call survey. I remained on the line muted until he hung up to complete the survey. The supervisor called me back and I requested that the call be pulled. She reviewed the account and advised me she cancelled the transaction on her end and my funds should be released in 24-48 hours, confirming the agent on the Friday did nothing for me. Very upset, I asked her to please send me an email so that I have her confirmation in writing as now this is 5 days later and I am still dealing with their issue, now I'm receiving an email from them showing a second device in "processing" and that my confidence and trust in their abilities to rectify this has been broken. She said she would email me, I asked her if they will be responsible for financially compensating me for potentially affected payments/interest since this never should have happened. She said I have to check, bye! And hung up. I initiated a chat later on, providing all my information and requesting the agent review my account notes and complete a request for a manager, not a supervisor. The agent repeatedly put me "on hold" several times for no reason, I let him know I was too upset to continue the chat and to please just put my request in, met with him explaining he has all the time in the world to bother me essentially. I let him know I downloaded the transcript of the chat and will be providing the details with my complaint as I go. Today (Tuesday April 22), the funds are still held on my account. I contacted my bank, who verified again that the hold is still showing as a pre-authorized payment on my account that will remain until April 27th. I call in, having to spend over 30 minutes on yet another call, my interactions so far dealing with this have been over 2 hours at this point, the agent had all my details. I requested a manager, he told me I need to speak with a supervisor first, the call was disconnected and he didn't call me back. So I make another call, on hold for another 20 minutes or so trying to explain the issues and allow the agent to review notes. Then I get told that another supervisor will call me. I speak with that supervisor who again tried to redirect me and avoid letting me speak with a manager. Again tried to blame the issues on my bank which it is not, and tried to quickly usher me off the call. Finally he agrees after I ask more than 3 times for a manager. I get her call and she basically tells me there's nothing she can do for me but offer me a 30% discount in the future. I have reported them to the BBB and will NEVER IN MY LIFE ORDER ANYTHING FROM THEM AGAIN. Buyer be ware! I have spent probably over 5 hours dealing with them at this point, has completely tainted this gift for me , and we are left floating along on credit until this is resolved. If that is ever the case.
1 week ago | 0
Dyson
The new Dyson Supersonic r™. Our most powerful, yet lightest hair dryer.
Precision drying for a smoother finish. More shine. No heat damage.
After a year of red carpets and runways with professional stylists, the Dyson Supersonic r™ hair dryer is now available for you.
Launching in the US and Mexico from today and coming soon to more countries throughout 2025.
Watch more here: www.youtube.com/playlist?list...
1 month ago | [YT] | 21