5:21
WFM Scheduling Groups
Zoom
2:17
Import History
WFM Bulk Activity Scheduling
4:46
Shift Bid Create
2:57
WFM Notifications
2:25
Agent Shift Trades
3:43
Agent Schedule Changes
2:45
Agent Out of Office
3:02
Long Term Forecasting
3:25
Intraday Report and Reforecasting
4:22
Agent Requests and Supervisor Approvals
3:37
WFM Creating Activities
2:42
WFM Adherence
2:34
Zoom Contact Center and Microsoft Teams Integration
6:10
WFM Rotational Shifts
1:58
Viewing Preview Notes
5:18
WFM Short Term Forecasting
5:37
WFM Dynamic Shifts
5:41
WFM Fixed Shifts
3:03
Schedule with Zoom's Workforce Management
