Invidious

Omnichannel & Customer Experience

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NNgroup | 13 videos | Updated 1 month ago
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Omnichannel user experience addresses the whole customer journey: users’ transitions across channels and their ability to smoothly proceed through various journey stages over time. Study Guide: www.nngroup.com/articles/omnichannel-journeys-cx-s…

1:45

What is Omnichannel UX?

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3:43

CX vs UX

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2:18

Customer Journey Mapping 101

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3:38

How to Conduct Research for Customer Journey Mapping

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3:09

Designing for Friction and Flow in Customer Journeys

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2:35

Successful Omnichannel Experiences Begin with Cross-Functional Teams

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2:59

What is Journey Management?

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2:57

5 Steps for Effective Diary Studies in Customer Journey Research

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2:42

The 5 Steps to Customer Journey Mapping

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4:51

The 3 Competencies of Journey Management

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5:11

Livestream Ecommerce: 7 Tips for Good UX

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5:15

Journey-Centric Design: The Evolution of Design Ops

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3:48

2-Factor Authentication (2-FA)

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