Invidious

Kate Kaplan

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NNgroup | 42 videos | Updated 1 month ago
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Kate Kaplan is Nielsen Norman Group's Insights Architect. Full bio with links to Kate's articles and courses: www.nngroup.com/people/kate-kaplan/

2:54

DesignOps: Top Questions Answered

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3:36

How to Create a UX Workshop Agenda

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3:09

How to Get Stakeholders to Sketch: A Magic Formula

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2:42

The 5 Steps to Customer Journey Mapping

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5:20

Intentional Silence as a Moderation Technique

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3:51

ResearchOps 101

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3:25

How to Prioritize Ideas from UX Brainstorming Sessions

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3:38

How to Conduct Research for Customer Journey Mapping

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4:35

DesignOps 101

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3:08

Journey Mapping: 2 Decisions to Make Before You Begin

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2:37

4 Steps to Getting Started with DesignOps

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3:30

Complex Apps 101

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3:22

Myths About Complex App Users

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2:46

UX Team Staff Size Relative to Development Staff

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3:33

Designing Complex Applications: A Framework

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3:22

UX Team Structure and Reporting

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3:14

DesignOps Maturity

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2:28

UX Workshops vs. Meetings: What's the Difference?

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2:31

Recruiting Expert Users as Usability Study Participants

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3:12

5 DesignOps Team Structures

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3:03

3 Myths About DesignOps

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3:11

Designing for Long Waits in Applications: 3 Guidelines

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3:16

Should DesignOps be a Dedicated Role?

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2:50

Where Should DesignOps Focus?

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3:22

Empty States in Application Design: 3 Guidelines

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8:22

Building Trust in UX

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3:46

Usability 101

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3:12

When to Empathy Map

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13:12

Democratization of UX

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3:42

Help Users Think Aloud

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3:46

When Thinking Aloud Fails

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3:44

Dot Voting: How Many Dots?

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4:00

Dot Voting: 3 Common Problems

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3:07

Make Dot Voting Better

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3:49

Measuring DesignOps with REACH

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3:24

3 Tips for More Engaging Remote UX Workshops

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3:13

What is UX (Not)?

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3:28

How to Use Positive Constraints in UX Work

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4:24

Tips for the DesignOps Team of One

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3:47

User Journeys vs. User Flows (And When to Use Each)

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3:18

Hamburger Menu Icon Update

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3:47

Testing Icons In and Out of Context

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