CX Operations: Small Changes, Big Wins | Neal Travis, AIHR

The Technology Is Already There: Mike Wendell on Cutting Tickets by 50% & Refusing $100,000

Transforming CX with Agentic AI at Smartsheet | James Watson

From iRobot to Traeger: Corey Savory on Rebuilding CX for Complex Hardware Products

If I do this right, we’ll never speak again: Ben Gardner on CX | AvidXchange

Systems Beat Heroics: Luis Carrillo on Redefining CX Performance and Saving $1M

Transforming Airlines CX: From Regional to National | Deanna Stacey, Porter Airlines

From Support to Growth Engine: Building Customer Loyalty in B2B2C with Darlene Miranda, Daily Pay

Eliminating Holiday Overtime: Early AI Automation at True Classic | Breanna Moreno