Talking to Jinesh from Sprive

Make money fun for kids

What does being 'exit-ready' look like in practice?

Private banking after Consumer Duty

“ChatGPT said so” is not a defensible position

riverside_copy_of understanding energy bills with jemma bak_beyond_encryption s

Emily Hyett from Yoti on Digital ID

Is AI the shiny new intern?

Identifying financial distress through smart data

Are data protection attitudes changing?

What do Money Ready do?

Behind the LLM hype

AI in cybersecurity

Tailoring messages with behavioural insights

True personalisation starts with trust.

When cybercrime hits, a routine interaction can turn into a customer’s worst day.

Think you're too small to be a cyber target? Think again.

Digital strategy isn’t about flashy tech - it’s about making tools that actually work.

There’ll always be tension between firms and regulators.

🎙️ Gen Z are twice as likely to face digital exclusion as millennials.

💡 Who says you need deep pockets to innovate?

🔍 In our latest podcast, Matt Beattie, Co-Founder of BeyondFS, joins us to talk about fincrime.

What if a “quick favour” turned your client into part of a criminal enterprise?

📊 Are your customers really understanding the numbers you’re sharing?

2 April 2025

🚨How would your team respond to a data breach or crisis?

Email just got an upgrade… 🔐

💬 Is your customer communication keeping up with changing regulations?

Your customers’ account with your business isn’t the only one they have to manage…

How do you solve a problem like a bad financial digital experience?

We asked Brooke from PensionBee how to design communications with customer understanding in mind.

In our latest podcast, we chat with Morgan Long, Programme Manager at the Defence Digital Foundry.

If you want customers to do something, don’t make them jump through hoops to do it.

Do you think your clients will be happy with you sending their sensitive data in open email?

Do consumers want another portal—or would they rather get secure info straight to their inbox?

What is ‘unified communications’ in practice for regulated companies?

Are your communications built around how customers engage with brands today?

Your vision and mission only matter if people know them and put them into action!

It’s not about how much data you have. It’s about knowing what behaviour you want to change.

Drowning in customer data but starved of real insights? 😵‍💫

Chloe Taylor, CEO of Quietroom, on how guidance beats gimmicks every time.

This week, we speak with Philip Courtenay 🧠 💰, founder of Humans and Money.

Email is deeply embedded in our daily lives.

Businesses have got to arm themselves against the kind of crime that is most prolific today.

Customers appreciate you are the custodian of one of their most valuable assets – their identity.

Psychologist Paul Davies on the power of ease-of-use 👌

Are financial advisories finding it easier than providers to move fast when it comes to new tech?

Financial services represent a lifetime of engagement with a customer.