Not every moment makes it into the final cut… but sometimes the best stories happen off mic.
Here’s a peek behind the screen from my conversation with Craig Randell, Group IT Director at Hotelplan UK... an inspiring leader who opened up about bold bets, painful flops, and the lessons every CIO can learn.
From mapping a 7-metre, 42-step customer journey to moving TUI’s £6B website into AWS, Craig showed that transformation is never just about tech — it’s about people, courage, and keeping it simple.
Karthikeyan Krishnan
🎙️ Behind the scenes of The CIO Diary
Not every moment makes it into the final cut… but sometimes the best stories happen off mic.
Here’s a peek behind the screen from my conversation with Craig Randell, Group IT Director at Hotelplan UK... an inspiring leader who opened up about bold bets, painful flops, and the lessons every CIO can learn.
From mapping a 7-metre, 42-step customer journey to moving TUI’s £6B website into AWS, Craig showed that transformation is never just about tech — it’s about people, courage, and keeping it simple.
👉 Full highlights video is live now. Don’t miss it.
https://youtu.be/YxOuU-OvxE8?si=krhPY...
#CIODiary #DigitalTransformation #Leadership #BehindTheScenes
3 months ago | [YT] | 5
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